Terrible App
Tried for over an hour to get in. Told me my email did not exist — locked me out. Finally got in almost 2 hours later.
City of okla
Easy to use put in the information I’m done.
App not there yet
I have spent three days and an hour on the phone to get the new app to work. I am having to try to work through bugs that should have been worked out before this app was put out. I now cannot enter my Discover card expiration date to add the card for payment. I used the old app for years with no problem. Poorly done.
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Who built this garbage? App + Website
Is my payment information even secure?
This might be the worst redo I’ve ever experienced. I’m delinquent on my account because auto pay was shut off and no one notified me? Refreshed the website and makes everyone recreate an account?!
Is this amateur hour? The new website is trash! Who set up the database? Impossible to register an account on Safari, Chrome is buggy and the app isn’t helpful. The latency is like I’m on dial up for every button click.
Did interns build this? Serious question. I should get paid to use this new platform for my time spent on this garbage UX.
This might be the worst redo I’ve ever experienced. I’m delinquent on my account because auto pay was shut off and no one notified me? Refreshed the website and makes everyone recreate an account?!
Is this amateur hour? The new website is trash! Who set up the database? Impossible to register an account on Safari, Chrome is buggy and the app isn’t helpful. The latency is like I’m on dial up for every button click.
Did interns build this? Serious question. I should get paid to use this new platform for my time spent on this garbage UX.
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App crashing
I have more than one account number registered. When I try to switch accounts in the app it crashes every time.
Just as bad as their website
You would think that being a government utility company they could at least hire someone to make a decent website or an app that works. I was billed 3 times for the same statement when I submitted payment once.
Pay date
On the old site, I could schedule the date I wanted the payment to be drawn from my account. Now it appears that is no longer an option. This is a critical option for planning and not missing a payment.
Much better than the old one
The app developers seem to have listened to everyone’s complaints. I haven’t had any of the issues that other reviewers have described. I was able to reregister and make a payment in under five minutes. My only complaint is that there does not seem to be an option to set up auto-pay despite the instructions given in the FAQs.
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App
Worst app I’ve ever encountered. I’ve spent more time trying to set up new app and pay bill, and its still not done with agent even trying to help me. I gave and said I would just pay by phone; so now I’ve been on hold a second time for quite some time and still waiting!!
Get it together, OkCity
OkC utilities switched to new system. New app is simply awful-cannot set up an account as it keeps rejecting any passwords I submit-saying password and repeat password don’t match. I also tried paying with the QR scan on the bill and it doesn’t work either-get a message saying it can’t connect to the server. So.... I go to the web site listed on the bill for “customer service” and guess what? You get the same page requiring you to re-register with new password, etc that didn’t work in the beginning. I did, however, find a “one time payment” option and, after entering my CC info twice, got Nov payment submitted. I still can’t set up paperless billing and auto draft as I had on the old system that WORKED. Gotta lot of bugs to work out, OkCity. I will try to re-register again later. I’ve had enough for one day.
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