Not good enough
This does not replace functionality of the old system. Help desk is slow to respond. I can not set up auto payment. The shut down previous payment system which had auto pay. This is not ready and you have to use it to pay the bill. They could have at least got it ready before they dropped the old system.
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useless
This app is garbage. If I could put it out on the curb for trash pickup, I would. I will have to settle for deleting it from my phone instead. There are many unlabeled buttons making usage difficult for blind people like myself who use VoiceOver. Clearly, there was little to no effort given to accessibility despite the City's legal obligation to make its services accessible to people with disabilities. While I have managed to work around the accessibility issues, I cannot work around the fact that this app crashes constantly. Every time I try to make a payment from this ap, It crashes before I can complete the payment making this poorly designed app utterly useless to me. Very disappointing.
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Top App
Very accessible, easy and amazing App.
Terribly non user friendly
This app is terrible, I also don’t appreciate the city switching and requiring all users to recreate account and redo all autopay features causes late charges and credit issues. OKC should be ashamed!
I liked the old app better
Right now, so far, I have had a lot of problems with this app. I liked the old app better. So much easier to use and navigate. To me, this new app is much more complicated and has so much going on that doesn’t need to be there.
Needs work
Why am I trapped on the transaction complete page with an OK button that does nothing and no way to get back?
Review
The website is not responsive. It made trying to register a little confusing. I was successful on my second try.
Closes
App closes out every time i try and pay
Updated app is so much easier
Thank you for the updated app. Payment is so much easier than the previous app. Good job City of Oklahoma City!!!
New login
I’m really just here to complain about having to re register my account for the second time in a month. I wish the utility company had worked half as hard on informing their customers this would be happening as they did developing new interface for the app.
