Photo of back of check ALWAYS is hard to capture
Something is consistently glitching.
No matter how dark the background is or how close or far…or if flash is on or off. It takes me over 20 times to try and capture it. And even after that I’m still left wondering if it actually capture and I have to wait to follow up on the check to make sure it was actually deposited.
PLEASE FIX ASAP!
Response from developer
We apologize for any frustration you experienced. Please try placing little "x" symbols on the corners of the back of the check. The "x"s will help the camera detect the edges of the check. If more help is needed, please call our Information Center at 800-328-8797. Agents can assist you Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 9:00 AM to 3:00 PM EST.
Better than the bank
Response from developer
We truly appreciate your gracious words and 5 star review Pete!
Awesome or even Magical
I have banked with many banks in many countries (my work has made me travel and live in different countries at times).
But the one bank and one banking experience that stands out is DCU.
Always at the forefront of good and useful technology adoption that makes sense for my needs, always at the lowest banking cost levels, always a great customer service, fast availability to my money (2 days in advance paycheck; same day check money available even when deposited through the app), and the ease of use and completion of information within the app, ease of getting to a customer service rep if/when required; lowest APR credit card and always no balance transfer fee - the list of DCU’s awesomeness is endless.
I can’t think of a single thing that I have been disappointed by in my relationship with DCU over 24 years (twenty four years and zero complaints!) - Isn’t that DCUsome!!!
Response from developer
We value your long-standing membership with DCU and appreciate your gracious words and 5-star review!
The app does not remember the device
Other features are great though.
Response from developer
To help you troubleshoot this issue, please call us at 800-328-8797, option 5. Agents can assist you Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 9:00 AM to 3:00 PM EST.
So far ,so good .
The UI aesthetics are modern and clean, making it easy to navigate through different features. The design is intuitive, ensuring that even those who aren’t tech-savvy can use it without any trouble.
Response from developer
That's great to hear! We are glad you are enjoying the user interface and we appreciate your 5-star review!
Susan Atherton
Helping us learn how to use our resources, learn about doing bills, and many times giving us time when we ask for help. I have only used a different bank for my attorney business, and they also help the same way DCU does. After so many years, I am very grateful for your help.
Thank you!!
Response from developer
We appreciate such gracious words, Susan, and thank you for your membership.
Meh
for a bunch of years (I’m a good customer- I took out lg. loan and paid back on full on time & pay credit card). They’re basically like any other bank. Not as bad as Bank of America- who are horrible- I’ll throw them that bone.
Response from developer
We apologize if you are having an issue with the overdraft feature. For more details on your overdraft status, please call our Information Center at 800-328-8797, option 5. Agents can assist you Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 9:00 AM to 3:00 PM EST.
Used to be awful - Still not perfect but much better
Response from developer
Hello, Thank you for leaving a 5-star review! We're sorry to hear you're having issues with the app refreshing. Once you make the transfer or deposit, if you return to the Accounts page and swipe down on the screen, the page should refresh to show the updated information. Thank you, DCU.
Needs External Transfers
Update: My bad. I did not look far enough. However I would like the ability to change the nicknames of my external accounts. Thank you.
Response from developer
Hello Daoyee, We appreciate your feedback. Our App does have the ability to transfer to and from other financial institutions. In the upper right corner, you will see a + sign. You will then need to follow the steps to connect your external accounts. DCU uses a third-party transferring system called Plaid that allows you to quickly connect and search for over 11,000+ financial institutions. I hope this helps!
On line and inside the Bank
Inside the Bank very friendly and always giving me answers questions i have. The only thing i disappointed is that the don’t have the touch card like other banks do. I’m a gem phobic. Touching the pen or touch the screen or pin pad is gross. Please please can we have this service on are debit card.. i wish when i have a order from ober eats they reach out . I don’t have an account. Just need if its one of my kids. So i can make up my mind if i agree to it
Response from developer
We appreciate your gracious words and 5-star review. We apologize for not having touch cards, and we appreciate your feedback on this preference.
