DCU Digital Banking User Reviews

DCU Digital Banking

DIGITAL FEDERAL CREDIT UNION

Finance

Reviews Summary

Positive highlights

🌟

This app hasModern and clean user interface

🔍

This app hasImproved account management features

💳

This app hasAbility to link external accounts

🔮

This app hasUseful financial insights and projections

🤝

This app hasFriendly and helpful customer service

Negative highlights

🐢

This app hasSlow app performance and loading times

🔒

This app hasInconsistent login experience and security features

🔍

This app hasDifficult to find and access basic banking functions

🧭

This app hasLack of customization options for the dashboard

🔀

This app hasRemoval of popular features like quick balance widgets

Top reviews

Most RecentHighest RatedLowest Rated

Glitching in IOS

I love DCU, been using them for almost 15 years or so. And the app has been fair enough, the updates and changes and o haul have been refreshing and useful to the client, However I’ve been finding that my widget for DCU app unfortunately doesn’t show up on my phone and Home Screen, it’s a simple green square not the usual quick account balance. While No affect to my account nor my ability to log in; it still won’t show my quick balance in any of the widgets feature on my Home Screen no matter how many times I delete the app, reset my phone or clear any cache or data that I thought could be affecting the performance! This was one of my FAVORITE features within the app and allowed me a fast convenient way to view of all my accounts without having to go open my phone swipe to the app and log in. But alas no more! Until they update this app apparently!! But it doesn’t seem like that is even remotely on the horizon!

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Ratesratesrates

10 months ago

Response from developer

We appreciate your kind words and long-standing membership. It sounds like you have taken many steps. For more help/research, call our Information Center at 800-328-8797 option 5. Representatives are available to assist you Monday-Friday from 8:00 AM until 9:00 PM EST and Saturday from 9:00 AM until 3:00 PM EST.

Best Credit Union

I highly recommend DCU! My fiancé got it a few years back. We shared the account. I finally got my own. We love it so much! They do great at organizing things. We also have our financial planner with Facet Wealth. They are great as well! And they just work well together. Facet recommended us to DCU and there had been no regrets since! ☺️❤️

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GET DCU!

10 months ago

Response from developer

We appreciate you taking the time to share your feedback with us and are happy to hear you've had such a great experience.

Satisfied Customer

I’ve been a DCU customer for over 40 years . This credit union has been with me by providing financial advice and support with 2 mortgages and 3 car loans , credit and savings accounts. I couldn’t be more pleased with their customer service both in person and over the phone.

Cathie De.

Cathie De

a year ago

Response from developer

Thank you for being a long-standing member Cathie. We appreciate your kind words.

Wrong credit card balance due displayed

For four months I was under the impression that there is $0 due balance on my DCU Visa credit card because I never used dcu visa credit card in last six months, there was interest accumulated on the balance due from the month of August. Apparently dcu mobile app does not display the credit card total balance due amount in the Home Screen once you login. Only when you tap on the credit card section of Home Screen and navigate into DCU Visa details section then only you will see the actual required payment due shown as not $0. Due to this bug in the app I was penalized. I learnt this only after receiving postal mail from DCU that there is a balance due on my DCU visa credit card.

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Srirâm

a year ago

Response from developer

We apologize for the frustration you experienced. Please contact our Information Center at 800-328-8797 option 5. Representatives are available to review your concerns Monday-Friday from 8:00 AM until 9:00 PM EST and Saturday from 9:00 AM until 3:00 PM EST.

Mostly good but needs some improvement

Couple of problem points:
1. When viewing account statements on mobile in pdf form, there is no clear option to either Download the document or to print/share.
2. Adding certain banks still causes loss of communication and does not update info.

unfortunateplatypus

a year ago

Phone fraud

Recently I received a phone call claiming they were DCU. They claimed someone was trying to get in my account. I did not give them my account number, password or pin, yet they were able to get into my account. After the call I called DCU to check the legitimacy of the call and they said it was not DCU but a fraudulent call. We then proceeded to create a new pin and passcode. In the mean time we found out they had already tried to send money from my account and attach a wall mart credit card to my account. The DCU representative assisted me in deleting these transactions.
Why were they able to so easily get into my account without my password and pin?
Presently I live in constant fear now that I will loose all my savings. , if not more.

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7o’clock

a year ago

Response from developer

We apologize for what has happened to you. Please call our Information Center at 800-328-8797, option 5, to discuss your account. Agents are available to assist you Monday-Friday from 8:00 AM until 9:00 PM EST and Saturday from 9:00 AM until 3:00 PM EST.

Loyal member

I became a member in my teens and I’ve never looked back. They have helped me every step of the way. Even when I moved across the country, I kept them as my main bank because online is so easy to use and I didn’t want to go
To any other bank or credit union

Derekrobins6

a year ago

Response from developer

Derek, we greatly appreciate your long-standing membership and will continue to provide an excellent customer service experience.

So easy and convenient

Literally the best banking and loan app I’ve ever used. You can link in savings and checking accounts that you have with other banks to see what you have. You can easily transfer money from one account to the other even when it’s from a different bank.

Setting up autopay for loans it’s very easy and truly seamless.

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w.t.f._xd

a year ago

Response from developer

Thank you for the 5 stars! We continue developing our App and look forward to providing our members with an even better experience.

App is slow

The app has been very slow and it’s impossible to scroll through transactions without it popping back up to the top of the list every time you scroll down. Whenever I transfer money or do any task it takes 2-3 mins and sometimes cannot complete the transaction and I have to start all over again. Also would like to be able to see scheduled payments. I can’t see if I scheduled my credit card or car payment and it will let you double schedule payments.

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Brookieluv321

a year ago

Response from developer

Thank you for your review. We apologize for the frustration. Please consider clearing the cache if the App is responding slowly. You could uninstall and reinstall as well. To view your scheduled transfers, click on the Move Money tab, and at the top of the screen, you'll see See Activity, and Scheduled.

DCU keeps up with the times

DCU has been my bank since 1982 and has changed with the times and technology at every turn. The app for banking allows me to maintain my relationship even though I now live in Maine.

HMacVIII