I might actually leave DCU over this app update
This update is truly awful, I’ve been a member of DCU since 2009 and while agree the older app wasn’t anything to go crazy about, at least it worked and did its job. The new dashboard is just awful, instead of working on a feature like “ FutureLook”, why didn’t you guys work on a quick balance replacement. Quick Balance was my fast was of quickly checking my balances and used it on a daily basis, now we have to log into the app for this. The website is also awful, just had to put it out there because you’re not escaping that one. I will leave this as 1 star until some changes happen, whoever designed this needs to get fired. Come on DCU, you can do better than this.
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What a step backward
The app made me change my login from using my account number. Because the new one requires at least one letter I the login, once changed, I cannot get back into the old app which is so much better!
Anyway, there appears to be no way to restore links to other DCU member accounts (i.e. my Mom, sisters, etc.) so I can no longer make easy quick transfers with them. The only way forward seems to be to add them like external accounts via “Plaid.” No thanks! Transfers then move through this third party and take days to complete!
Sad to say, this “new” poor digital experience looks like it will cause me to move my accounts to a different credit union after 11 years. :(
Anyway, there appears to be no way to restore links to other DCU member accounts (i.e. my Mom, sisters, etc.) so I can no longer make easy quick transfers with them. The only way forward seems to be to add them like external accounts via “Plaid.” No thanks! Transfers then move through this third party and take days to complete!
Sad to say, this “new” poor digital experience looks like it will cause me to move my accounts to a different credit union after 11 years. :(
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What happened to the widgets?
The best part of the old app was the fact that I could check my balance without needing to login. That widget is gone. Everything else about this app is the same as the last one besides an interface update and the removal of quick balances. It seems like you wanted to replace quick balances with a better feature but couldn’t think of one so just took it out. I mean they were the most complained about aspect of the last app because it was hard getting them to work correctly in the first place. I don’t care about having dark mode I just want the convenient widgets back (:
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