Leave a Review JAXJOX
Can’t log into the app
Got booted out of the app and password recovery not working. There’s a message saying the app is undergoing maintenance or some such baloney. Did Jaxjox go out of business or something? I wish I had bought a non-electronic adjustable kettlebell instead.
Update: The app has been inaccessible for multiple weeks. At this point, I’m guessing Jaxjox is on its way out of business. I mean, what good is an app that is the major interface for my hardware but is inaccessible? Nevermind the way they had been scaling back features in the app for awhile before that. How would it look if Garmin’s Connect app was unusable for weeks on end? Yeah, not good. Going to try to sell my Jaxjox kettlebell and get something from a different manufacturer instead.Show lesslkvahgoihang
Developer Response
Hi Ikvahgoihang. Thanks for the feedback. We would love to learn what is difficult so we can address in a future release. Please contact us at support@jaxjox.com to discuss. Thank you.Worst app ever
Does not connect and I can’t login anymore. Spend your money elsewhereBasheer_004
Upsize down profile photo
Why is my profile photo upsize down?Ang Leng Hong
Is this app a joke?
I used to workout with the Kettlebell Connect and follow the videos on my iPad, but I gave up trying to use the service after checking in every day for a week with no luck. There was no notice, warning, or any communication to let users know what was going on, so I naturally assumed the company had gone under and I moved on. Luckily Apple had just given me early access to Fitness+ so I began using that instead, deleted the useless JAXJOX app that only loaded to a white screen, and let my KettleBell Connect collect dust. More than two years pass I recently decided I would give JAXJOX another try since I saw a few ads and realized the company must not have gone bankrupt and didn’t vanish from the face of the earth after all. So I downloaded the new version of the app and immediately recoiled in horror when I saw that it was running in a tiny little iPhone sized window on my giant iPad’s screen. I decided as long as I could watch the workout videos in full screen, I could suffer through the suboptimal interface, but I couldn’t seem to find any kettlebell workouts with Devon. She was my favorite trainer when I last used the service and there were a few Kettlebell workouts she led that were the bomb. Those are all missing. I decided to pick a random workout just to see what the new ones are like and was immediately hit with a paywall… WHAT?! I paid $200 for this kettlebell and I can’t even use it in the manner I used to unless I am willing to pay another $156 every year? Must be some high quality workout videos for that much of an investment, right? Wrong! I decided to give it a try and decided to view one of the free skills videos assuming that it must be an amazing service to charge twice as much as Apple does for a fitness subscription… Boy, was I wrong! I almost laughed when the video started because it was still playing in an itty bitty portrait mode video that used about ¼ of my iPad screen. Not only that, but the coach was wearing all black and holding a black kettlebell in a dimly lit room in front of a black background, making it impossible to follow. Is this some sort of joke that I’m not in on? I don’t understand how this app exists in its current state since it’s basically unusable. Guess it’s time to get rid of my dusty old Kettlebell Connect.Show lessTjovian
Wow what an improvement!
Loving the new app! Feels premium and is very intuitive. The new For You page with recommended workouts is my favorite. So easy to find workouts tailored to my goals and equipment.lynsamps
Love the new app!
The new app has made major improvements. I love the new designs and new interface. We also love the new classes they keep uploading.Jdohgh
Developer Response
Thank you, Jdohgh! We are glad to hear you are enjoying the new app. We are constantly at work trying to make this app even better over time. Thanks for being a user.No more airplay support?
Why are there no longer any options to send to an airplay supported tv? This ruins the experience of this app.Mpcnicks
Developer Response
Hi Mpcnicks. Thanks for the feedback. You can mirror your mobile experience including the data tracking on screen using the mirror feature to an airplay supported tv. To do so, open control center (swipe down from upper-right corner of screen), tap on screen mirroring and select your airplay compatible device. We are working on an improved second screen experience via airplay and it will be available in a future release. If you have any questions, feel free to contact us at support@jaxjox.com and we are happy to walk you through it. Thank you.Does JaxJox care about its customers…
Was an early adopter of the equipment and it has been down hill the entire time… Now you can’t use the app to adjust the equipment without a PAID subscription 👎🏼👎🏼, and the issue of having to log in every time you use the app has not been fixed after 18mo. 😤It’s time to put on eBay and go to another vendor😳. I wonder if they will even respond to theses negative reviews.Show lessM. Bee
Developer Response
Hi M. Bee. Thanks for your feedback. Freestyle workouts are still available without a subscription. This update make it easier to start a Freestyle workout by adding direct access on the navigation bar. Once you're in a workout you are able to change weights on your devices. Please contact us at support@jaxjox.com about your log in issue. We have not seen this issue in this release so any details will be very helpful. Thank you.Latest app update removed manual device control 😡
The latest app update makes all the devices unusable without a paid membership. I was able to use the roller via manual control on iPhone/Apple Watch app. But the latest update took away that.anoppie
Developer Response
Thank you for your feedback. In the latest update, you are still able to manually control the foam roller and other devices without a paid membership. Please tap on "Freestyle" on the bottom navigation bar to start a workout and you will see our new redesigned workout page. Tap on the device cell on the bottom right and you will be able to change and control your devices. If you have any questions, please feel free to contact support@jaxjox.com and we would be happy to walk you through it on a call.Beware! Dumbbell Connect
The Dumbbell Connect is very fragile. The handle is easily broken. It cannot be replaced, so, the dumbbell becomes useless. Support is unresponsive.silvermang
