Leave a Review JAXJOX
Needs an iPad version
How are you supposed to work out using a tiny iPhone screen?
Also some of the videos don’t work, you could be stuck half week through training and the next class is not there, that’s really frustrating when you’re trying to follow a program break habits and create a new routines.
But for real iPad version.Show lessPunk_Dali
This app is trash
Logs me out. Won’t send password resets. Have to keep creating new accounts. Utter garbage.Musix220
App does not work
Does not track fitness at all. Totally useless. Save your money. Support is the worstHopkins11
Device (Scale) Doesn’t Connect/ Stay Connected
I have the prior version of the scale it’s white. I had the old app and it worked it’s suddenly stopped now when I try to connect it to this app it doesn’t work and will say I connected but when I go to controls it says no devices connected. I have no way to get my BMI, fat ratios, etc all I can do is use the scale itself for my weight trackingShow lessRodneshiaJ
Hardware is great, app not so much
When I first downloaded the app, I had already bought the foam roller they sell. The build quality of the foam roller is really good, so when I saw the ratings on the app I was a little bit surprised, after having use the foam roller for only eight or 10 minutes, I realize why the app has such low ratings. The sad thing is they do not seem to have an iOS developer other team. The app is absolute trash. The hardware on the other hand, is freaking amazing, and that’s the only reason I am going to have to endure this terrible app. Stop forcing the work out service down our throats, all I want is the hardware and a good foam roller with a cool tech software experience. Is that too much to ask for?Show lessrich aesthetic
Developer Response
Hello techaesthetic! Thank you so much for leaving us a review, your feedback is extremely important to us here at JAXJOX. We have just released our 2.0 version of the app, which should help resolve the issue you mentioned you experienced, as well as provide a seamless experience throughout your recovery. Give the app an update and check out the improvements we have made, based off reviews just like yours! We thank you for sticking with us!The customer experience is lacking
Bought the kettleball connect last May and had work arounds for the old app, but without Apple TV integration, it wasn’t great, so found their free workout videos and played them natively through a video app. Well, apparently they moved to a new app experience and didn’t even tell users. They moved to a subscription model and paywalled all their workouts. Terrible customer experience. I certainly would not spend another dime with a company that does a bait and switch like they’ve done to customers.Show lesssfmikeyk
App is SO Buggy
App is a joy to use when it works.
But it’s logged me out repeatedly and now doesn’t recognize that I have an active subscription! So I can’t do any workouts, and I can’t just pay with a credit card directly instead of Apple Pay.M374726271
No iPad app! iPhone app often misses reps
So much potential, if it actually worked.
Difficult to watch instructors on iPhone. Currently no iPad app available
Have membership, but none of health stats show up. Also, doesn’t work with Apple WatchGotWoody2
Awful
Bought the kettlebell connect to try before I made a final decision between the JAXJOX interactive studio and Tempo fit. Both units are on back-order or pre-order status. So I thought this would be a good opportunity to check out jaxjox. I subscribed to the JAXJOX premium monthly subscription and the app worked once. After that, it kept randomly logging me out and would not allow me to take classes when I was able to log in because I didn’t have a premium subscription?! The Jaxjox kettlebell is well constructed, quickly changes weights, and takes up little space, but the app, content, and user experience need immediate attention if they hope to be successful in the very competitive home exercise equipment environment.Show lessbrooksie67
Developer Response
Hello Brooksie67! You're absolutely right, our app needs attention and our customers deserve a better experience. We are working night and day on all bugs and feature updates to provide exactly that. Please make sure your app is updated to the latest version for the best experience. The app allows users to access fitness metrics, tracking workouts, skills videos all for FREE all the time. We only ask for a subscription for the premium JAXJOX content. If your free trial wasn't ideal, please write us at support@jaxjox.com and we'll make sure that you get the full trial experience you deserve. We'd love to hear from you and earn your trust back. Looking forward to hearing from you! :)Latest Update Fixes Bugs
The latest update fixes some of the issue from earlier and I’ve loved having this since I got it at Christmas. I play the videos and have a great time and the app does all the work. Learning more about my workouts from the data really motivates me.Amandajude1
