Great credit union
The cu is grest. I love all the new features and always had had great friendly staff. Thanks I appreciate you all
Not happy with your phone app
I do not like your updated app. When I am making a check mobile deposit and am trying to capture the back of the check, nine times out of ten, it won’t take the picture. I keep pressing and nothing happens and “Tap to Capture” never comes up or I get a Capture error. Very frustrating!!!
Also when I am looking at the transactions in my checking, there is so much extra stuff in the description field that a lot of the times, I can’t tell who the merchant was for that transaction. It would be helpful to maybe abbreviate the words “Withdrawal and Deposit” to make room for the merchants name. When I bring up my online accounts on the PC, it’s fine, I can read the merchant. It’s just the app for my phone.
Also when I am looking at the transactions in my checking, there is so much extra stuff in the description field that a lot of the times, I can’t tell who the merchant was for that transaction. It would be helpful to maybe abbreviate the words “Withdrawal and Deposit” to make room for the merchants name. When I bring up my online accounts on the PC, it’s fine, I can read the merchant. It’s just the app for my phone.
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Thank you
You guys are great. I will never bank anywhere else.
Doesn’t work
I tried depositing a check with my husbands phone with this app and it wouldn’t let him take a picture of the back of the check. The information window would not minimize. Just gave up o ln the app and switched phones
What have you done?
This is one of the most convoluted hard to navigate banking apps I’ve ever used. And even though it now sort of works for the mobile deposits, There’s more steps and there was before for seemingly no reason
E deposit
It is extremely difficult to deposit a check electronically because the camera doesn’t capture it right away and it’s not user friendly.
New app is problematic
Trouble getting signed up/logged in. Trouble making deposits. Credit card section shows payment due after payment has been paid. Tried to submit this review and it won’t allow without a nickname…. Five attempts at nicknames and they’re all taken.
Loss of Function
The upgrade took away a function that was important to me. I often do monthly/quarterly/etc transfers to outside entities. Previously, I was able to add a stop date or number of occurrences. This has been lost. Due to this, I am actively looking for solutions away from this credit union due to loss of function.
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Check deposit issues
Constantly get error on size of back picture not being same as front. Image capture is too jumpy. While image resolution is really great, it now take 3x longer to get the deposit created.
Powerful but visually cramped
The new app is very powerful, the security is great (once you get past the frustration of setting it up), and I love having multiple accounts linked for easy cash transfer. However I find that the large icons mean less information on the screen. I have to do more button tapping than I used to.
