Crooks
I understand things go up, but there has to be a cap. This is ridiculous. I rent a tiny little parking space that was $90 a month and now it’s $250 a month mind you I’m constantly blocked in. I have a medium size trailer they keep putting large vehicles either right next to me or right in front of me so I literally cannot pull out half of the time. They have tiny little Honda Civic in larger parking spots where there should be a trailer they constantly raise the rent literally every six months. When is it gonna stop so what are you gonna pay $900 eventually for a parking spot it’s ridiculous. Oh, and if my trailer is 1 foot Out of my parking spot oh, I get a phone call immediately from them telling me to pull my trailer up more so it’s not sticking out yet this plumber truck that’s in front of me. It’s literally 6 feet out into the middle of the street. He’s literally blocking everyone’s ability to pull out of their spot without hitting his truck, but is it still there? Of course it is And will they continue to keep raising my rent. Yeah it’s absolutely insane. Something needs to be done about this.
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WHAT IS UP WITH BLUETOOTH NOT WORKING?
I have turned my phone on and off multiple times.
I have closed the app and reopened it and closed it out all the way and reopened it again.
I’ve turned my Bluetooth off and on about a hundred different times.
I’ve gone to the permissions settings in my phone and turned everything off and back on multiple times. I’m just at a complete loss of what to do. Not only has my rent gone up $30+ in the 4 months I’ve been here, I have had CONSTANT trouble with the app. It’s always logging me out and it will not save my login information. And I know the reply to that is going to be “it’s for your protection”. Well if you’re trying to protect what people have stored in your storage facility you’re doing a great job, because not even me, the person who(more than likely) over pays for a storage unit, I CANT EVEN GET IN! This is just ridiculous and unnecessary struggle just to get into the building where my storage unit is.
I have closed the app and reopened it and closed it out all the way and reopened it again.
I’ve turned my Bluetooth off and on about a hundred different times.
I’ve gone to the permissions settings in my phone and turned everything off and back on multiple times. I’m just at a complete loss of what to do. Not only has my rent gone up $30+ in the 4 months I’ve been here, I have had CONSTANT trouble with the app. It’s always logging me out and it will not save my login information. And I know the reply to that is going to be “it’s for your protection”. Well if you’re trying to protect what people have stored in your storage facility you’re doing a great job, because not even me, the person who(more than likely) over pays for a storage unit, I CANT EVEN GET IN! This is just ridiculous and unnecessary struggle just to get into the building where my storage unit is.
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Response from developer
Hi, Do you mind letting us know your account information at support@publicstorage.com so we can look into this.
Need more cameras
I love public storage except for the fact that when it got broken into a couple of years back on New Year’s Eve the company chose to protect the criminals over allowing me to see video footage of who was responsible for stealing my stuff from my unit, on the idea that it could be a renter and therefore they needed privacy protection !!!! I thought this was quite disgusting!!!! Also I noticed that they spent thousands on a face lift for the office and newly laid tar for the parking areas BUT did not spend a penny on upgrading the units security ! The same locks that were broken into in 10 seconds flat remain the same! And to top it all their is one less camera on the outside of the building! I lost everything that mattered that day and got treated like I was the problem for demanding to see the video footage so I could at least see everything they stole from my unit that night ! But I’m learning fast this is how California treats good law abiding citizens and how they go out of their way to help criminals !!!
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Storage facility at Westheimer Dash Derry
This was the worst storage facility. The worst experience I’ve ever had with the storage facility when I moved in on the 15th I arrived and no one was there to help me. I had called and called because I couldn’t get my Lock to work and called at least four times. it was cold and raining and I had movers sitting out there waiting at a rate of $160 an hour. I have moved everything out of the storage facility and would have had it out before February 1 but they chose to change the doors and the locks without talking to me first yes they sent an email I have over 100,000 emails in my box and would not have noticed it until I was in there deleting old ones so I do not feel that I owe you for February. The place is trashy. Has piles of trash. They never pick up outside their big holes that you run your car through I do believe their people living in these storage facilities, which is also doesn’t make you feel very safe. I would like a callback please
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This facility was great!
But since it’s been bought by Public Storage I’ve experienced nothing but faulty access to the facility. The facility remained unlock with doors open for several days after acquisition. Accessing the building through the app is a joke. It hasn’t worked correctly at all. Standing at the elevator it doesn’t matter what button you push. It raises the garage door but never allows access to the loading dock doors or elevator. The management office has been closed every time that I have tried to go in and present my personal renters insurance information that adequately covers my belongings at a better rate than their mandatory one month subscription to the company sponsored agency. In addition, they immediately raised my rate forcing me to sign a new leasing contract with them instead of honoring my current lease that had not yet expired. They removed the carts on site that assisted tenants with hauling items between their vehicle and their unit. The only thing that this facility has that keeps me from moving is covered load-in and load-out areas protecting your belongings from the elements during bad weather.
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Response from developer
Thank you for bringing this to our attention. Do you mind letting us know your account information at support@publicstorage.com so we can look into this. -Daniel
Public storage fees
Hi, I have been a Public Storage customer for over eight years when I first got my unit I was paying $258 as the months went by in about a year to two years the rent went up to almost $800 which I find very ridiculous. So I moved out of that unit and rented another unit same size a month now six months later they have already raised my rent twice. I don’t understand you guys don’t do any up keep off the property but you guys raise the rent continuously I find that you guys are nothing about money I don’t care about your customers. I think it’s time to find another Storage company who, hopefully treats their customers better than Public Storage. Still no answer from anybody from Public Storage
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Response from developer
We're sorry to hear you're having trouble. Can you please describe what you're experiencing? Do you mind letting us know your account information at support@publicstorage.com so we can look into this. -Daniel
Terrible
Every time you turn around there’s a problem or a change. Several times I tried to get in early in the morning but the sliding doors wouldn’t open. Of course there’s no one on the property before 9 a.m. if at all. The app doesn’t work to open gates and doors half the time. They have recently made it so the restroom is no longer available to customers. They raised my rate for no reason considering if I rented a unit at another location it would have been cheaper. Then the manager put in for me to get a discounted rate which was approved but the company never changed it on my account. When I contacted them with a screenshot of the email that THEY sent telling me what my discounted rate was they wanted to argue and tell me that the price I had been paying (after the rate increase) was a discounted price. They remodeled the entryway and even though that looks great it’s just perfume on a pig. I’ll take my business somewhere with better customer service who will appreciate it.
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Poor Poor Service
Since I’ve gotten this storage unit I which has been over a year I have only been able to get in my unit once. No one is ever at location and phone is never answered. The times I have come other renters have been their waiting for 30 min or more to get in. Once a Uhaul had been stuck in the gates for 45 min b/c gates would not open to be let out. One customer said young lady that ran office was leaving out of lot while she tried to stop her and she ignored her and kept going during business hours. A customer said the last time she was in office the office smelled like drugs. I have had to speak with her General Mngr and did not seem to get help or sympathy. The answering service hides you to another location that tells you they can not help you get into your unit. I cannot suggest Public Storage to anyone as a matter of fact bad Customer Support is all you get at this location. I truly hope change are made. The support line is great but can give you little support.
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Response from developer
We're sorry to hear you're having trouble. Please send us an email with your issue and account information to support@publicstorage.com so we can look into this. -Daniel
Worst place to ever put your belongings
I been having my belongings at this storage for 3 weeks & have already spent over $100 just for nothing to work. My move in day the elevators didn’t work. I got stuck on it & had to move all my things from the 1st floor to the 2nd by stairs. Reminder there are several turns & it’s very easy to get lost. You ask how long does will it take for them to be back working & they NEVER KNOW. Call the office many times & there’s never an answer! Just all around unprofessional.
Finally get in contact with the manger which wasn’t any help at all! Ask for a refund & was told I had to wait till I got my things out though that’s what I was trying to do today but COULD NOT! Sat on the phone only to get $50 dollars back after renting a truck for a hundred which I had to return right back. Lost that money as well. Who to say the next free day I have the elevators will be working (which they never are). It’s very clear they need a new system for their elevators !!!
Now for some reason my account say payment due instead of an negative balance.
Finally get in contact with the manger which wasn’t any help at all! Ask for a refund & was told I had to wait till I got my things out though that’s what I was trying to do today but COULD NOT! Sat on the phone only to get $50 dollars back after renting a truck for a hundred which I had to return right back. Lost that money as well. Who to say the next free day I have the elevators will be working (which they never are). It’s very clear they need a new system for their elevators !!!
Now for some reason my account say payment due instead of an negative balance.
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Response from developer
Thank you for bringing this to our attention. Do you mind letting us know your account information at support@publicstorage.com so we can look into this. -Daniel
Needs new management… or maybe entire new staff
This place is terrible. Let’s start with management. Anytime I take my RV out, they call me. That’s fine, except I asked them not to call. This last time it was from Ashley. She said it was her job to call me and I asked her not to but she replied she was allowed to call anytime she wanted. She also called me “hun,” which I really don’t like and asked her not to, so she called me love and babe instead. I told her she was being rude and she explained she didn’t care. I also decided to speak with her in person and asked for her supervisor, she said I need to call corporate. I will. I also have a video of how rude she is.
Now let’s talk about how much you pay versus how big of a dump this place is. Broken down and trashy vehicles, etc throughout, gates are constantly broken, storages leak and get broken into. DUMP. My rates went up to $200/mo to park my RV in this place. I’m going to find somewhere else and recommend that you stay away from here!
Now let’s talk about how much you pay versus how big of a dump this place is. Broken down and trashy vehicles, etc throughout, gates are constantly broken, storages leak and get broken into. DUMP. My rates went up to $200/mo to park my RV in this place. I’m going to find somewhere else and recommend that you stay away from here!
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Response from developer
Thank you for bringing this to our attention. Do you mind letting us know your account information at support@publicstorage.com so we can look into this. -Daniel
