Raise rates as soon as move-in
This place raises rates as soon as u move ur stuff in!
I used the Public Storage in La Habra off Lambert. I definitely don’t recommend. First day move-in I went to the office and told them the outer door had damage & didn’t close or lock. Plus they didn’t give me the unit that I ordered.. They could care less about my items being secure, and they offered me a larger different unit, but they wouldn’t pay the difference .
Not to mention, what were they thinking, that I could easily move all my stuff again just like that..!?! Movers are always on a time schedule …
It’s already difficult if u have to store your stuff to make a move, but they didn’t have any customer service or stand by their agreement. On top of this they kept raising the amount by a lot and within a month or two! It was nonstop.
My experience was horrible and if I could have moved my stuff outa there to somewhere else I would have!!!
I used the Public Storage in La Habra off Lambert. I definitely don’t recommend. First day move-in I went to the office and told them the outer door had damage & didn’t close or lock. Plus they didn’t give me the unit that I ordered.. They could care less about my items being secure, and they offered me a larger different unit, but they wouldn’t pay the difference .
Not to mention, what were they thinking, that I could easily move all my stuff again just like that..!?! Movers are always on a time schedule …
It’s already difficult if u have to store your stuff to make a move, but they didn’t have any customer service or stand by their agreement. On top of this they kept raising the amount by a lot and within a month or two! It was nonstop.
My experience was horrible and if I could have moved my stuff outa there to somewhere else I would have!!!
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Hasn’t been a good experience for me
I have a list of things that have gone wrong at this public storage place. My card was compromised and I had to wait 10 business days to receive a new card from the bank. Totally out of my control. I called to inform them of this they told me that they will make a note of it. I told them I didn’t want to get charged a late fee and was told it would be okay, that they can take it off if it’s applied due to my situation. So when I got my card I called so they could take the late fee off before I paid my payment. They THEN informed me, that they couldn’t do that for me as I haven’t had a unit for a year and that’s only available for people who’ve had to unit for a year. If I was told that before hand, I would’ve borrow the money from somebody to avoid paying $53 extra. Also, The internet barely works so you have to click “access” multiple times for it to work. The last time that I was there, it logged me out of my Public Storage account and I couldn’t get into my unit. There is never enough carts available for me to transport things in an out of my unit. The whole experience has just sucked here. As soon as I get a chance, I’m going to switch units somewhere else.
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Response from developer
Thank you for taking time to share your experience. -Daniel
Very grateful for Public Storage staff
The Public Storage in Modesto is very clean and safe. The staff go out of their way to help and answer questions. For example my dept card had been compromised and auto payment couldn’t be taken out. I had to wait for my new card to come. I called for help because it was going to be past due. Kim walked me through the steps to resolve my problem. She was very kind, understanding, efficient and helpful. We need more people like Kim in our world. 🙂Grateful
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Charged after multiple attempts to contact n close out unit
Terrible management and get different info depends on which employee you speak with once you finally catch someone there. Multiple calls leaving voicemails with property manager and district manager with zero responses. I am beyond irritated. Better Business Bureau is my next contact if I do not get this resolved. I am exhausted over all of this frustration. Told by one employee i had till 6 th of month then told by another after finally catching someone in that i had a charge for this month because it was closed too late even though she had already went into the system after being made aware n closed it out. I had already cleaned unit out n swept it out. There was ice and frigid temps before that n the first female employee said it was fine.
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Terrible. Awful customer service.
Since day 1 I’ve had problems with this company. Started with them not being able to set up my online account. Eventually two months later that sorted itself out. Now that I have the account though, my autopay stopped working. I call my bank and they tell me that my the payment was rejected by public storage. Okay. I call public storage and the property manager tells me that this is probably a security feature on their end and probably my billing addresses don’t match up. That’s not true. My address on their app matches up with my address with my bank. So they’re just not accepting my my payment and going to slap me with a late fee because they don’t want to accept a valid payment. Do not do business with this company.
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Public Storage
Joey who manages the Public Storage that have my belonging in is very friendly and efficient.
I am using the Public storage located in North Tonawanda NY.
Joey was able to help me solve an issue with auto pay. By not using auto pay I can use the same credit card each month and make my payments. He will check in with me if I have any concerns.
I still feel apprehensive at times in reference to my monthly payment not being accepted. We have not solved that issue as to why that happened on auto pay. However no issues have occurred since being removed from that program. What makes me feel safe is I can call Joey and ask if all is well. He does not mind looking up my account and reassuring me that my payment has been accepted.
I am using the Public storage located in North Tonawanda NY.
Joey was able to help me solve an issue with auto pay. By not using auto pay I can use the same credit card each month and make my payments. He will check in with me if I have any concerns.
I still feel apprehensive at times in reference to my monthly payment not being accepted. We have not solved that issue as to why that happened on auto pay. However no issues have occurred since being removed from that program. What makes me feel safe is I can call Joey and ask if all is well. He does not mind looking up my account and reassuring me that my payment has been accepted.
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Response from developer
Hi, We're happy you found Joey to be so friendly and helpful during your visit with us. Please download our app and let us know what you think. Thank you for taking the time to share your thoughts. -Daniel
Public Storage 183rd
Very pleased with this storage area on 183rd and Cicero. I had attempted to try three others and was turned off with bad customer service or out of office for 15 minutes and will be right back. I sat there for half an hour. So I am very please with the young lady who is definitely an asset to this public storage at my location . Also I pay online and it is such an easy payment method without going into the office.
A very pleased customer.
A very pleased customer.
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Elevator operation from app not working
I am unable to open elevators with the app. The box is detected, and a green open button displayed, but the elevator doors don’t respond. The front gate works most of the time, but occasionally has the same issue.
Update: looks like the issue with the elevator is the close proximity of multiple door controls(within a few feet). The app usually opens the one that I do t have access to. The app needs a way to select from multiple controls. Not sure what the problem is with the front gate. Exiting works 50%of the time.
Update: looks like the issue with the elevator is the close proximity of multiple door controls(within a few feet). The app usually opens the one that I do t have access to. The app needs a way to select from multiple controls. Not sure what the problem is with the front gate. Exiting works 50%of the time.
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Leak in the roofs
A few weeks ago it rained, most of my stuff ruined. Advised manager and she went took pictures , all she said file with my insurance company, which I did. Manager said she would put in for an emergency repair not to worry about the remaining stuff. 2 weeks later rains again, I’m here and once again all stuff wet from leak. Can’t file 2 claims on same month, insurance company does not pay out cost of storage rent payment and I’m sure Storage Company won’t give me a refund, now moving all my stuff to another storage company down the street and having to pay again this month. Only been here 25 days. Not even a month . I called today and no return call. I’ll download pictures and videos later.
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The ABSOLUTE WORST customer service I have ever experienced.
From day 1 I have had nothing but problems, they had an issue 1 time because I froze my account do to identity theft and even though it was at no fault of my own still they blocked my account from being able to make any payments electronically and forced me to have to go in the office to make them in person. Now being I manage a store that is next to impossible considering they are not open when I go to work and closed by time I get off work which meant that I pay much more than I should due to late fees and Lien fees
etc. No matter how many times I attempt to resolve the issue I get absolutely no help whatsoever. Then I have been overcharged in which the district manager initially told me he would refund the next business day and then denied it the following day. I can’t get in my storage and can’t manage to get in contact with anyone either.
I wouldn’t recommend this facility to anyone
etc. No matter how many times I attempt to resolve the issue I get absolutely no help whatsoever. Then I have been overcharged in which the district manager initially told me he would refund the next business day and then denied it the following day. I can’t get in my storage and can’t manage to get in contact with anyone either.
I wouldn’t recommend this facility to anyone
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Response from developer
Thank you for sharing, this helps us improve. -Daniel
