Fantastically helpful
We went there, just to compare prices and they were less expensive than a place we already had and the lady there at the Belvedere West Palm Beach location was extremely helpful and patient with my mother ended up getting a unit and moved our stuff from another storage unit. They have an app that you can use to access the storage unit which is much easier than the place we left.
Show less
PUSHY UNFRIENDLY NEW LOOK👎
OK I have been renting with PUBLIC STORAGE for about three years. The rents were reasonable to high -the space was well run, clean, and very orderly… With great security. and the app was excellent. When you click on the app you see options five icons, pretty simple and very user-friendly. you can pay with one click and you can access the property with another click… Now you have to stare at the invoice and you have to look for the axis whose idea was that anyway? I don’t want to see my next bill payment I know it already. I have it on my schedule. This is so brazen so ridiculous - the previous original front app was perfect.
…. this new look 👎. Before I could also access my account and I could pay with without much effort. Now it is becoming this bureaucratic clumsy invoice in your face with the 35% rent increase… no the app is user unfriendly - you can do better than that.
…. this new look 👎. Before I could also access my account and I could pay with without much effort. Now it is becoming this bureaucratic clumsy invoice in your face with the 35% rent increase… no the app is user unfriendly - you can do better than that.
Show less
No cares in the world
I’ve been with public storage for years now, and this past summer someone rammed into the gate leading into the storage area and it took a good month for the gate to get fixed, and the whole time the gate was broke their was nothing stopping anybody from coming and going out of there. But on top of that the place closed up very early (5pm), which it’s normally open until 9pm which is still to early to close if you ask me. It says that there is a live on site manager which there isn’t. And during the early closing it made it very hard to make your payment if you didn’t have there app. You would think they would have offered some kind of discount that month to everybody that was renting during that month, but nope nothing was offered for the inconvenience.
Show less
Response from developer
Thank you for sharing, this helps us improve. -Daniel
Most Modern Facilities in Las Vegas
First, the app. Easy to use, well organized, works flawlessly (so far). Pay bill, facility access, account details/monitoring and more.
The newest facilities are equipped with controls to use your phone for access to huge indoor climate controlled loading area. Big enough for several largest moving trucks. All interior and exterior doors are locked and accessible by app or passcode. All lockers are indoors, many are temperature controlled.
Friendly, helpful staff, clean facilities plus access to disposal for small items.
The newest facilities are equipped with controls to use your phone for access to huge indoor climate controlled loading area. Big enough for several largest moving trucks. All interior and exterior doors are locked and accessible by app or passcode. All lockers are indoors, many are temperature controlled.
Friendly, helpful staff, clean facilities plus access to disposal for small items.
Show less
Payments and customer service
Your customer service is outstanding at your Burnt Tavern office, in particular young woman. There’s one young woman whom I speak with. We always end up laughing over my error in forgetting to change my payment information.
She’s wonderful. PLEASE recognize her for OUTSTANDING friendly, sweet, and patient service. Friendliest service without being condescending.
She always seems to work weekends. Sorry I cannot remember her name. She called today, October 2, 2022.
Thank you for your time.
She’s wonderful. PLEASE recognize her for OUTSTANDING friendly, sweet, and patient service. Friendliest service without being condescending.
She always seems to work weekends. Sorry I cannot remember her name. She called today, October 2, 2022.
Thank you for your time.
Show less
39th st public storage
I’ve rented from public storage inPuyallup for about 10 months And I must say it is the worst place I have ever rented from including the staff all the way up to the district managerYour storage gets read locked for no reason if you’re out late 10 minutes late at the gate you get locked put on you’re punished for everything and anything you do and when you try to talk to the staff about anything they call the cops the district manager Jose is the worse what he does he put you down making jokes of your race is not understanding he doesn’t accept nobodies phone calls unless you give the operator your drivers license number which I think is crazy and violation of private personal information anyways before you decide to rent a Public Storage make sure you read the fine print before you sign it states in there you cannot sue them for no reason financially or any other they can terminate your lease at any time without giving you a refund of the remaining time their insurance is no good and they do not pay for your stuff when you get stolen So make sure you read before you sign up
Show less
Response from developer
Hi, Thank you for your feedback, which is so helpful for the team. Please download the app when you get the chance and let us know what you think. -Daniel
Frustrated
Ok, I have a storage space in Chanhassen Mn starting June 1st of 2022. Since I have had the space the overhead door does not open fully to have access. (the door is visibly broken) my first issue was it got stuck and I couldn’t get the door back down to secure my valuables. I called the 24 hour access number to see how I could get help? (from the on-site Mgr) Well after waiting 45 minuets with no call , a nice person helped me get the door back down. To this day I still have not received a call (or follow up) to check on my emergency issue. So, I go up to the location and the Manager was there and I told him of my issue and he walked over to the Unit with me. The door went up a little farther but still visibly broken. Two weeks later I had to retrieve important docs, same issue… door will only raise up 2 to 3 feet. I had to sign a document that allows someone to access the Unit and fix it. This all happened Sept 1st… an hour ago I went to check on it.. it’s still broken, and the Manager is USE LESS. Not sure if he actually does not know what he’s doing or doesn’t care? Make sure if you rent a storage space go check if the overhead door is operable first. And stay away from Chanhassen, you will have ZERO help .
Show less
Response from developer
Hi, Thank you for your feedback, which is so helpful for the team. Please download the app when you get the chance and let us know what you think. -Daniel
Poor Customer Service
I would not recommend the location on 16th Ave downtown Sacramento area. I rented my unit on the last day of July . The Representative Diamond stated to me that the unit would be ready to occupy the next day which was August. I reiterated that I need to start my move Saturday the 1st. She stated no problem it would be cleaned and tagged. I arrived to the unit around 4:45pm to unload my first load. To my surprise the unit was filthy and not cleaned. This was very upsetting to me. I lost my daughter and all of the belongings were her’s. I had to leave the items anyways. I called immediately and left voicemail for a resolution.. I tried both Saturday and Sunday’s for multiple weeks. No one is hardly ever at the location on the weekends.. Finally I found a supervisor who stated that she would communicate my complaint and escalate to the district manager. I have yet to here from them.. I reached out again this week and the same representative Diamond offered me a free item from there store. Mind you I am all moved. What am I going to do with a item . My things are already moved. I let her know that the offer was unexceptable. I will be reaching out to the district manager myself..
Show less
Site Manager
I been with Public Storage in 475 Tully Rd for almost 8 years and the Property Manager is fantastic very helpful and keeps the property very clean, I personally I give her a top rating for been so helpful on renting a space. But her personality and guidance makes the whole situación on renting or buying stuff from office to make your moving experience very easy and less stressful I want the owner of this place to know that she’s an excellent Property Manager and very efficient!
Show less
Rude employees
I can understand that a person has to do their job and collecting payments. When chose to rent.. it was the most difficult time in my life. I did experience politeness when I first rented. I did fall through some hard times but I’ve always bounce back and make sure that I pay my bills. but throughout the time that I have rented with your company your employees are absolutely disgusting they leave disgusting voicemails they have a disgusting attitude I do not like going into your office and I will not go into your office and I won’t even go there to change my lock as I do not want to experience any more disgusting behavior from your employees while today is the 22nd so I am 22 days late on my rent I have paid it I would hope that I no longer receive any phone calls from your employees I don’t even want them to call me to say thank you
Show less
