A year ago, I reached out 4 times via email, which no live agent ever responds anyway. Our rent price was changed on the day rent was due to a lower rate due to us renewing our lease. Flex did not reflect the changed amount and had our balance $400 higher than it was supposed to be. We didn’t have $400 extra in our account to be taken out, so it kept declining the payment. Our property manager changed the balance, we changed the balance manually in app, AND I sent out an email ticket stating the balance was changed and put the correct amount. They never changed it, so by the time the 5th came, they said it was not paid. A week later they suspended our account for non payment, and now we can’t turn it back on, and no one is answering with any helpful information regarding the problems THEY created. I am now facing yet another issue that will put us out of flex for god knows how long. I’ve sent 20-24 emails with this “agent” and they are repeatedly telling me something is wrong on my bank’s end with processing the second payment, even though I have reached out to my bank and nothing is wrong. Flex app won’t even let me change cards on file. I’ve tried with 3 different cards, and it keeps saying something is wrong with my card issuer. Nothing is wrong. Over and over, the same email from the “agent.” I will not be paying the second payment as they won’t even f*ng accept it, and will be discontinuing future use.
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Response from developer
Hi there! We truly apologize for the account issues you are experiencing. Please email help@getflex.com, with REVIEW ASSISTANCE ATTN: Flex Social Media” in the subject line. We will keep an eye out for your email and respond as quickly as possible. Thanks!