Needs sharpening
This could be a decent restaurant ordering app, but right now there seems to be little nuances preventing it being enjoyable. I tried the get 10 saucy nuggets with $10 purchase promo. It would take you into the screen to pick your sauce and you could scroll down and pick the sauce. The “select” button to confirm the choice though was at the very bottom of the screen with less than a millimeter sticking up and is next to impossible to press to confirm the selection. At the final review screen it asks if you need plates and utensils. The plates you could select but the utensils was missing for selection all together. I picked to have a plate, but never received one and it didn’t print on the pickup receipt so that may also not be working. Get everything working in the apps so ordering is as simple as possible guys!Worst App and Customer Service Ever
I've never encountered an app as frustrating as the KFC app. A month ago, Apple Pay started intermittently failing, with the app indicating it was not a valid form of payment. This issue quickly escalated from intermittent to consistently not working. Today, I tried manually entering my credit card information, only to have it declined by the merchant. My credit card company confirmed that the issue was on KFC's end.
This means I have no way to make purchases through the app or online, which conveniently prevents me from earning rewards for my purchases. When I contacted chat support, they abruptly ended the conversation as soon as I started asking questions. Phone support has been equally unhelpful, with no one taking responsibility for the app's issues or the rewards program.
I'm extremely disappointed in KFC's lack of accountability and poor customer service. This app is a complete failure, and I would not recommend it to anyone.Not really worth it
The app looks nice, and it’s easy to use, but you are far better off just ordering at the drive-thru window or in-store.
I just downloaded the app. I ordered one regular chicken sandwich, the app told me my order was ready for pick-up, I pulled up to the drive-thru and told them I had a mobile order. They then proceeded to ask me to “pull forward” (those dreaded words). From that point I watched several cars behind me place their orders, receive them, and drive away. When the team member finally brought out my sandwich, I politely asked if it was more inconvenient for them for me to use the app. She basically said yes; she told me several people have had the same problem/complaint that I did.
They only upside to the app is that it sometimes offers deals you can’t get in-store. But if you just want want to order some chicken and be on your way, you are FAR better off to delete the app and just order at the restaurant. You will get your food MUCH faster that way.