SIU Credit Union Mobile Branch User Reviews

SIU Credit Union Mobile Branch

SIU EMPLOYEES CREDIT UNION (INC)

Finance

Reviews Summary

Positive highlights

💳

This app hasSeamless functionality comparable to larger banks

💰

This app hasGreat rates on checking, savings, and credit cards

🤝

This app hasExcellent customer service and support

🧭

This app hasEasy to navigate and use app

🔍

This app hasHelpful features like remote deposit and alerts

🤩

This app hasWarm and friendly banking experience

🌟

This app hasConsistently great service for over 10 years

Negative highlights

🙄

This app hasRemoval of memo line for transfers

🤖

This app hasLack of Face ID/Fingerprint login option

🔌

This app hasFrequent app crashes and login issues

🐢

This app hasSlow and clunky app performance

🚫

This app hasInability to edit profile information

📢

This app hasIntrusive banner ads on the app

🔍

This app hasDifficulty accessing certain features like loan payments

Top reviews

Leave a Review SIU Credit Union Mobile Branch

Second review
This is my second review because my last one was responded to by the developer but they don’t understand my issue. I have the app and it’s working fine. However with the latest update the memo line was removed from transfers. So when I transfer money from one account to another; I used to be able to put in the memo line what the transfer is for, such as “gasoline” or “Christmas savings” etc. Now the memo line has been removed so there’s no way for me to put in why I transferred the money. I hope this info helps the developer understand my issue and I really hope the memo line can be added back in with the next update. This is the first time in my 9 years with SIUCU that I haven’t had that memo line. Thank you!
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valerie318
2 years ago
Developer Response
We're sorry you had trouble getting the new app installed. If you're still having any issues, please reach out to our call center at 618-457-3595 or callcenter@siucu.org. Thank you.
Zelle in app won’t work
Zelle keeps wanting me to use my bank app. However, Zelle won’t work in the bank app. Very frustrating.
Dunncorrado
2 years ago
Developer Response
Thank you for the feedback. If you're still having an issue with Zelle, please reach out to us directly at 618-457-3595 or by secure messaging within online banking to help troubleshoot the issue.
Review
Easy to use appts. Great tools to work with.
248921
2 years ago
Developer Response
Thanks for your review. We're glad you're happy with the app.
best credit union
always taking care of my needs with patience <4L
pussithmuncha
2 years ago
Developer Response
Thanks for the review, and we're happy to help.
Absolutely top notch in service!
SIU Credit Union has consistently gone above and beyond my expectations for Services and Customer Service. They have been an invaluable resource to my family and I for more than 10 years now. Doing business with them has simply been a win-win scenario in all of the challenges life has thrown our way. Well done SIU Credit Union… Well done!
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Themaxx7
2 years ago
Developer Response
Thank you for your review, and we're glad we've been able to help!
Buggy
The app crashes every time I navigate to Cards and then click Manage Card. Running app on iPad iOS version 15.3.
help 02092022
3 years ago
Developer Response
Thank you for sharing. If this is still occurring, please reach out to our call center at 618-457-3595 to troubleshoot your issue further.
Can’t log in
I love SIU Credit Union and I love the app. It’s just that recently I haven’t been able to log in and actually use it:/ 5 stars if I still could as I love all of the features on there it’s just scary not to be able to access my money virtually.
BLynn2000
3 years ago
Developer Response
Thank you for the review and the feedback. If you're still having an issue, please reach out to our Call Center at 618-457-3595 to troubleshoot the issue further. Thank you!
App needs to be fixed
I keep trying to sign into my account on the app. And kicks me out each time. It was just working. Now it doesn't work.
Messiah Nana
3 years ago
Developer Response
Messiah Nana: If you're still having an issue, please reach out to our Call Center at 618-457-3595 to troubleshoot the issue further. Thank you!
Always an Excellent Experience
I’ve been a member for almost 15 years, I believe, and everyone on staff is always so courteous and helpful. The App is just as wonderful. It is easy to navigate, I can check my statements and account balances with ease, as well as transferring funds from one account to another; whether I’m transferring to/from my own checking or savings, or if I’m transferring funds to my mother, brother, or significant other’s account. I can’t imagine using a different bank or banking app.
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Father of Gods
3 years ago
Developer Response
Thank you for the review, and we're glad you're enjoying the app and the credit union overall.
Please bring back Face ID
Wish they still had Face ID to log in but otherwise no complaints.
Movie Guy 987654321
3 years ago
Developer Response
Thanks for the feedback. You still have the ability to set up Face ID/Fingerprint in the new app. To set this up, it's under the "More" menu option, and then choose "App Settings" and enable it there. It should be available the next time you log in. If there are issues, contact our call center at 618-457-3595 or callcenter@siucu.org to help.