Leave a Review SIU Credit Union Mobile Branch
This new app is HORRIBLE!
It is not user friendly. The POP-ups advertising auto loans and low interest rates actually block ones ability to do regular online banking! It won’t let me change my profile even after editing and saving. I’ve uninstalled it and reinstalled it twice and it still is bad. I would NEVER TRUST IT to make photos of checks for deposits EVER!Show lessArtsy-Fartsy1
Constant malfunctions
I’ve had to delete and restore this app at least 5 times. Ive had issues with it repeatedly kicking me out, the endless spinning where you can’t log in, and now I’m getting a URL can’t be found error on the log in screen so I can’t log in. I’ve deleted the app once again and reinstalled and still getting same error. It’s the weekend so I will have to wait until next business day to call bank to get info I need. The new app layout is fine but when you can’t even log in it’s useless. This needs to be corrected as I see so many others are having problems as well.Show lesshdclarry
Developer Response
We're sorry you've had issues with the app over the weekend. If you're still having problems, please reach out to our call center at 618-457-3595 or callcenter@siucu.org and a representative will be happy to help you.Trash
Always crashes or doesn’t even let me log in without an errorKing Zombie 84
Don’t fix what isn’t broken
There wasn’t anything wrong with the old app and now there is a new app with tons of issues. I can’t pay any of my loans through the mobile app because it gives me a pop up that reads “Error URLSessionTask failed with error: A server with the specified host name could not be found”. I cannot click on any different page within the app without this message popping up. I have the latest version and I’ve tried to uninstall and reinstall the app. It doesn’t fix it.
I also don’t like how I can’t transfer funds to my parents account instantly like I could before. It now will take 2-3 days, but it’s member to member, so it’s extremely inconvenient.Show lesssiucugoingdownhill
Developer Response
We're sorry you've had some issues with the new app. If you're still getting the error, please reach out to our call center at callcenter@siucu.org or send us a secure message within online banking so we can troubleshoot your issue. We'd also like to double check your settings for member-to-member transfers, as those should happen same day.Easier to pay bills
The love the simplicity in paying bills on this new app. Just hit the big plus in the bottom middle of the screen and you can easily see transfers, apply for loans and bill pay. I love it!Lisa Hunsperger
Doesn’t work
The app worked for the first month or two, but now it won’t let me make my loan payments. I tried uninstalling and re-installing the app but it will not let me make my payments.jdjcicoakabjxoco
Nice
I think the new app is pretty nice. My only complaint is that right now I can’t connect my bank to apps that use plaid. The app is simple and easy to use.Ms._KD
New app = 🔥🔥🔥🔥
Visual tracker, and has everything so much more cleanly laid out. Couldn’t of been more happy about our regional bank in regards to the app.
GREAT JOB SICU !!Eli8!
The old app was easier to use.
This new app is constantly having data issues and is hard to navigate. The corners are too rounded and it feels too flashy compared to the simplicity of the old app. Not a fan of the design, not a fan in general.NathanBailey73
Nice upgrade, needs improvements
This app to me presents the user interface in a much cleaner, simpler fashion and I personally enjoy it. I wish they would implement a dark iOS theme down the road, and also bring back Face ID/Fingerprint systems.
My cons: only issue I’m having so far is the profile section. It will not allow me to edit it, as it tells me I need to call the bank in order to update or change my email, phone #’s, etc. Personally, I don’t have the time or patience to call, as I work a lot. So to me having the ability to edit/update contact info, yet it doesn’t allow you to save it, defeats the purpose in my eyes. I hope they fix this whether it’s a design flaw or bug. Besides that I don’t really have many complaints.Show lessJalen Chaundy
Developer Response
Jalen: You do have the ability to set up Face ID/Fingerprint under the "More" menu option, and then choose "App Settings" and enable it there. If you're still having issues updating your profile information, you can submit your changes with a "Secure Message," also under the "More" menu. Thanks for the feedback!
