SIU Credit Union Mobile Branch User Reviews

SIU Credit Union Mobile Branch

SIU EMPLOYEES CREDIT UNION (INC)

Finance

Reviews Summary

Positive highlights

💳

This app hasSeamless functionality comparable to larger banks

💰

This app hasGreat rates on checking, savings, and credit cards

🤝

This app hasExcellent customer service and support

🧭

This app hasEasy to navigate and use app

🔍

This app hasHelpful features like remote deposit and alerts

🤩

This app hasWarm and friendly banking experience

🌟

This app hasConsistently great service for over 10 years

Negative highlights

🙄

This app hasRemoval of memo line for transfers

🤖

This app hasLack of Face ID/Fingerprint login option

🔌

This app hasFrequent app crashes and login issues

🐢

This app hasSlow and clunky app performance

🚫

This app hasInability to edit profile information

📢

This app hasIntrusive banner ads on the app

🔍

This app hasDifficulty accessing certain features like loan payments

Top reviews

Leave a Review SIU Credit Union Mobile Branch

Love the app!
App is very simple to use! And anytime I need help Cheryl At the call venter is great! Very knowledgeable and helpful!
ashstew33
3 years ago
Developer Response
Thanks for the feedback, and we appreciate Cheryl and our Call Center Representatives as well!
Love the new app
The new app is great. Love the new look. The tiles make it easy to keep my different accounts together. Keep up the good work!
BriM1979
3 years ago
Developer Response
Thanks for the feedback!
Please fix the transfer process!
Absolutely love this credit union. Mobile app is great. A couple updates ago we lost the ability to transfer money from one account to another, please fix this.
Mel-I -Am
3 years ago
Developer Response
Thank you for the review, and we appreciate the love. Here's a link to our tutorial page: https://siucu.org/mobile-online/instructional-videos/ with instructions on how to transfer money between accounts. If you're still having an issue, please reach out to callcenter@siucu.org and we can troubleshoot the issue deeper.
We love SIUCU
My husband and I love SIU Credit Union. Great rates, awesome customer service, and easily navigated app makes it so easy to view balances and make transfers. One stop banking.
Kaitlynann79
3 years ago
Developer Response
Good to hear Kaitlynann79, and we're glad you're happy!
Finally
It’s working after several tries. Hopefully it will keep working
lkr6771
3 years ago
Developer Response
We're glad you're having success with the app. If there are any issues, please reach out to us at 618-457-3595 or callcenter@siucu.org.
The old app was much better
The old app was much better. This app looks better I guess but the functionality is not great. It’s slow and clunky. There are times I open the app and there is a spinning circle before I can even try to log on and I have to force quit the app multiple times just to log on.

This new version does look better but it looks like the cost was functionality. This app is slow, clunky, and doesn’t work half the time.

Edit: March 9

Initially I was just annoyed with the new version of this app but after having it for a while and seeing the lack of caring from the development team I felt the need to come in and lower my rating.

This new app BARELY works. I can no longer easily view credit card statements. My auto loan balance and payments show incorrectly in the app.

The app is just a straight up mess. The old version was much MUCH better.

Edit after developer response;

I want to be clear: this has nothing to do with learning to use a new app. I know how to find my credit card and review information. The issue is that the old app was much easier to use and just made a lot more sense to access certain functions and it was more accurate.

The developers seems to want to keep defending their app instead of hearing the feed back they are getting from users. It’s rated under 3 stars for a reason.
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Banana ehansjajsbsb
3 years ago
Developer Response
Hello and thank you for reaching out. To view Credit Card information, select "Cards" at the bottom rail and then swipe the card pictures at the top to get to the card you wish to view, then select "Manage Card" to see any details. Please contact our call center at 618-457-3595 or callcenter@siucu.org and give us more details on your loan balances, so we can troubleshoot your issue.
Won’t move to landscape
Definitely liked the old app better, but my main complaint is I use a keyboard with my I pad therefore using it in landscape mode. App will not go into portrait mode making it difficult to do online banking
Hoochie 56613
4 years ago
What the other person said
Nothing was wrong with the original app and this one is much much worse
Brianwilsonschalupa
4 years ago
Terrible
This is literally the worst banking app. I would give it zero stars if I could because I use the website now.
Adamadamadamm
4 years ago
The new app is barely functional
Did SIUCU have a scope of work contract with the developer which required the achievement of specific error free goals in developing the app? The last app was quick, easy to use, and it worked.

This new app (and the website for PCs) is incredibly clunky from a UI/UX perspective with elements covering other elements like weird pop up ads and design elements that are poorly conceived and executed. It looks like a sophomore effort from conception and design to implementation.

The new app is difficult to use and does not produce desirable or expected results for basic things like loan payments or balance checking and ledger review. It’s enough to make us want to switch banks.

SIUCU is a great bank. This app is a bleeding sore on an otherwise great banking experience. Why hasn’t it been fixed?
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Nehemiah1234
4 years ago