Leave a Review Renpho Health
Company needs to finish fixing their latest updates
When I first started using this app and scale, I LOVED it. Then a few weeks ago they made the most awful and ridiculous changes. Everyone in my FB groups that had been using the app prior to the updates have become very frustrated and annoyed, especially with the changes that were made to the home/start screen. It was so awful that the FB support group for this product was filled with complaints. We kept being promised that due to user feedback they would bring back features that existed before. Finally, today at least one feature is back, the color coding of the data in the body composition screen. However, this latest update (6.6.6) I think it is, does not fix two issues. First, there is still a bug with displaying the correct starting weight in the “all” trend graph and the “year” trend graph. The second thing is on the home/start screen they have not put back the ability to see at a glance how much weight to lose to goal, body fat % to lose to goal, etc. Finish fixing things please and I can go back to this product and app being on my highly recommend list.Show lessMeabnoom
Developer Response
Dear customer, we apologize for any inconvenience caused. We are sorry to hear that the update didn't meet expectations. We updated the app and aim to enhance the app with more apparent goal tracking, intuitive weight management, and extensive body analysis. Regarding the trend page, please note the app will display the average of all these readings instead of the starting weight. As for your suggestion about the glance how much weight to lose to goal and body fat % to lose to goal, we will relay it to our technical team to improve it. Your feedback aids in our pursuit of continuous improvement. If you have any further questions or concerns, please do not hesitate to contact our customer service team via email (support@renpho.com). Best regards, Customer Service TeamNew version
I have been on a weight loss journey using the old version of the app. They did not say when they tell you to upgrade to the New version that you will lose all of your history. You also lose the ability to see red yellow or green if you are in a good zone or not for each one of your functions that they are tracking. you now need to scroll through multiple screens to see if you are up or down or if you’re in a good position or a bad position. The new version is horrible. Do not upgrade to it. The old version was excellent. Don’t know why they changed.Show less:( longtime user
Developer Response
Dear customer, sorry for the inconvenience caused. Could you please send some photos for our reference? If you register an account, all data will be saved in the account unless you delete the data. Meanwhile, we have released a version 6.6.6 to optimize this color issue. We recommend you update the app. Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service TeamLike the scale, but the app no
The app has been a bit disappointing for me. Even with the new version, it still feels difficult to navigate, especially when trying to find settings. One thing that stands out is that it doesn’t provide an accurate number for weight loss, as it seems to rely on an average rather than actual progress. As someone who works in systems, I understand the importance of user-friendly design, and it feels like the developers may not be fully considering the user experience. While I’m sure they’re testing it, it doesn't quite feel like they’re approaching it from a user's perspective.Show lessNikiC75
Developer Response
Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Regarding your suggestion, we will forward it to our technical department for improvement. In addition, you can view the "settings" button on the Me page. If you want to set up scale-related content, you can click the button in the upper right corner of the scale measurement page. Sincerely, Renpho Customer Service Team