Great Product Poor Customer Service
I love the hair color, but the app doesn’t work, and other customer service options are also broken. I have a Limitless Plus membership, but I can’t get my free product because the app goes blank every time I try. I tried to call customer support. I waited for 27 minutes. When I finally talked to a human the call dropped. No one called me back. I’m on hold again. I tried the text option that they pushed while I waited to be connected to a representative, but no one ever responded. I had to start all over in the phone line.
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No Instructions Whatsoever
Apparently Madison Reed thinks we are mind readers. There are No instructions on how to “try it on” the camera icon comes up
and there are choices to were the send the photo. I did the split photo and there were no changes to either side. I am a past customer, but I won’t be ordering again because I have no clue my hair will look like with no instructions even I can’t even tell which inside is before and what is after. The photo show each side with gray!
and there are choices to were the send the photo. I did the split photo and there were no changes to either side. I am a past customer, but I won’t be ordering again because I have no clue my hair will look like with no instructions even I can’t even tell which inside is before and what is after. The photo show each side with gray!
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Easy app to use
Great products. I used to use store bought hair color, my hair is now healthier. I have curly hair and lots of gray. Good coverage, just leave on longer, and memberships give you discounts for online purchases as well as salon services
Clicking to clear old notifications bug
There’s no other way to clear notifications in app other than to click them. Well, if clicking an old notification to have it go away, it causes a Check-in which activates a permanent message on the Island noting “Checked in!” Restarting doesn’t delete it. The only way to remove the notice is to delete the app. Pls fix.
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Shopping bag and buying color is buggy
App overall is 95% good but was frustrated today when trying to order Portofina color and it took me about 8 different tries to adjust the interview to order my usual color.
Also when trying to add products to buy to the shopping bag it wouldn’t. That took at least 5 more attempts and could not add tame or curl hair style products.
It’s a great app, but seems you need to test through all features with your updates.
Also when trying to add products to buy to the shopping bag it wouldn’t. That took at least 5 more attempts and could not add tame or curl hair style products.
It’s a great app, but seems you need to test through all features with your updates.
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Adding items
I like that it clearly gives you an option to add to monthly delivery or one time delivery. In the past, I ordered some hair repair and they sent it every month (with charge) when I only wanted to try it. Canceling and changing that was difficult.
The one big criticism I have is getting talking to a representative for customer service is absolutely, difficult to say the least.
The one big criticism I have is getting talking to a representative for customer service is absolutely, difficult to say the least.
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Awful
This app is terrible. Items don’t update or add to my cart or reflect what is shown in the emails I get about what’s in my upcoming order. The app only shows one pro boost seal and one color tube but I get an email showing two color cafe treatments are in my cart for the next order but their website and app don’t show those items in my cart. At this point I’m going to buy color in a store. This has ruined my experience with this company and I wouldn’t recommend this to anyone.
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Cart won’t update
I’ve tried for over a week to add a specific product to my cart for my next shipment and it either shows I have a qty of 3 or nothing. Then I keep trying to remove a product but it won’t add. The whole cart system and changing your color is a hassle on this app. I’m on the newest iOS and app version and it’s still not updating correctly.
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Lacking Flexibility
The app does not allow for any changes to an existing appointment. It only let’s you cancel or reschedule an appointment. You can’t make add ons or notes for your appointment once it is made. There is no customer service for the store you visit because they don’t answer phones. Also, you can’t add a gift card to your account.
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App is great until you want to change your color
Once you’re locked in on a color, the app just refuses to load images for other options. It seems like you can “edit responses,” but nothing loads :/
