Legal scammers
Don’t get scammed! They’re not going to deliver them they’re going to offer 40% of your money back if you request a refund on top of the $28 you paid for shipping. Their agents will mock you for days and tell you it’s your fault cause you don’t want to wait. Complete scam! Hundreds lost! Wedding delayed despite ordering 17 weeks ahead!Smoove1971
Delivery and refund process
The worst experience ever.. they need to be very clear where the order is coming from and the time I paid 20$ for shipping for my daughter prom and the dress and shoes arrived late I also had to pay 30$
To ship the items back and go back and fourth just to get my refund with this company I will never order again from
This companyUSAfacts
Worst store ever!
I ordered a dress and it took a month to arrive. When it arrived the quality of the dress was cheap and not worth the price. Then I tried returning the dress but they refused! The window to return is 7 days and I took 9 days. The costumer service is the worst. They also said some rude things to me. I would not trust this store. I also have emails of them being so rude!CPZ7
Monthly membership
My first monthly membership three bracelets I got in the mail two days ago and love them. Been wearing them both days and my 18 year old daughter loved them so guess what she’s going to get for her birthday 🥳LadyBug FunFaces
do not order from here!!
i’ve been trying to return my dress since April 23rd! their support team emailed me and said i would get my refund if i returned my dress unworn and unopened. i did both and ive emailed them 4 times since i shipped it on April 27th. they have NOT given me my FULL refund and they have NOT emailed me back that they have received my package! very poor customer service when you try to get your money back!! if i could give it 0 stars i would!(:Tiny:)
Extremely Shady
You will get your dress--just not at the time that you think it will.
ZAPAKA is very unclear about their shipping policies. You will get your dress and it will be of quality, BUT the shipping is extremely unclear and you may not get it before your event even with expedited shipping.
What they don't make clear is the production time. If your dress isn't from their warehouse and is already made, they will "make" your dress. This can take anywhere from a few days to a few weeks depending on ZAPAKA themselves. If you email them about the production time of your clothing, they will dodge the question. The emails feel robotic. I would skip out on this one.ⓐⓛⓘⓔⓝ👽
Scam
I ordered a dress a month and a half ago and I paid for the faster shipping which is to 10 to 15 days. 25 days have passed since I ordered it and I didn’t receive any notice about my dress and like two weeks ago I received a Gmail where says my ordered was already delivered and I didn’t receive anything this is a completely scam do not buy herekrli prt
The order came literally came after 6weeks
Make sure you pre order the dress, but besides that it fit amazing and was overall a beautiful dress, the love chats are kinda annoying cuz they can’t tell you much about location once it’s shipped I ordered the dress march 4th and received it April 11thakdgdh
Terrible customer service
I ordered a dress and it said it would ship in 48 hours because it was in stock. I haven’t heard anything and now it says it will take 12-20 business days to get here but the tracking just says it is not fulfilled. I can’t get ahold of a real person chat or email.Jfrcat
Terrible Customer Service
I have called your voicemail customer service line that’s unattended four times and left a message. I have sent five separate emails. I tried to do your customer chat with a bot that wouldn’t send me to an agent and when it did send me to an agent no one answered I have a simple thing of wanting to just exchange a dress that’s it a simple exchange nothing more nothing less. I ended up buying another dress just because my daughter wanted it for her prom. Personally, I wouldn’t of done it. It’s a joke I would tell people don’t buy from here!!!!clark*benitez
