User Reviews: ZAPAKA

ZAPAKA- Prom & Occasion Dress
ZAPAKA- Prom & Occasion Dress
Suzhou Huawuque Wedding Dress Co.,Ltd

Top reviews

  • Scam

    I ordered a dress 4 weeks ago and I paid for the faster shipping which is to 10 to 15 days. 25 days have passed since I ordered it and I didn’t receive any notice about my dress my prom was this past Friday so I had to buy a new one Do not buy here it is a completely scam.
  • Great app and prices!

    4 stars- Great app, great prices. Just wish it would save the dress (tab) you were on, when you swipe up/ put the app down into the background apps
  • Order shipment

    There was no help at all from the agent , I tried to call four times and speak to someone and no one answered the phone
    The order is taking more than they were expecting at these time I need my money back and they did not cancel the order
  • Will not take returns

    I bought a dress and tried to return it and they wanted me to keep the dress and they would give be 20% of the cost of dress. I declined and never heard from this company again!
  • Don’t do it!

    Find somewhere else to buy a dress. This place is terrible. Bought 6 dresses. All of which are not good quality. Half didn’t even fit… though I got them all in the same size. And the return policy is ridiculous. It costs as much as a dress to return the poorly made, terrible quality dress they will eventually send to you.
  • Nice dress, arrived 4 days late

    Their dresses are really good quality and awesome! I ordered twice from here but you would need to order it in advance because it seems they also have few days for production which not be included on the shipping time you know
  • Horrible customer service

    I have been trying to return a dress I ordered that doesn't fit. Can't get a response from the company at all.... I have called, emails, DM - crazy poor customer service!
  • Terrible customer service & impossibly high lead times

    RUN AWAY! Go find a more reputable place to buy formal dresses! Ordered two dresses for two formal events. I received the dresses on April 27th and tried them on over the weekend. They didn’t fit so I emailed to try and return them. The customer service people told me I was past the time to get a refund even though I was still within their 7 day return window. They kept telling me the order was delivered on the 17th, which it wasn’t. So now I’m out over $200 with two dresses I can’t wear. Not to mention I waited almost 2 months to receive the dresses. DO NOT RECOMMEND!
  • Don’t order horrible company

    Unfortunately we ordered a dress on April 6th and it is now May 16th and there is no dress! Their teaching information is horrible and there customer service is just bad. All I get is a tracking number that say “in transit”. No clear where it is or when it will arrive. Do not buy from this company!!!
  • I really like this website and the…

    I really like this website and the items that are offered! My only issue is there have been times where the app would not accept my card information and there weren’t any issues on my end. If you could fix this issue, my experience would be perfect!

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