Leave a Review Surprise
FAKE AND PHONEY!
I played this app for awhile . I was 75% done with many items I really wanted and worked for , but I noticed I had duplicates ones ( which would have , if combined, put me past the point that I needed to win the items so .. I contacted support and the said I needed to update the app!! Of course all my progress GONE and suddenly their % program is changed to 10/10 and all my items were at 1/10!! When I asked “ support “ they said “ That’s how it is too bad. “ and when I asked for a refund of the membership fees I paid , they said I never paid and have been on a WEEKS free trial from May 24 to June 11. They are scammers and this app is bogus !!! DO NOT WASTE YOUR TIME !Show lessVita Mae
Developer Response
Thanks for sharing your thoughts on the recent update. We totally understand your frustration, but we've got some great stuff in store for you! Our latest update brings more fairness and transparency to all players! Progress is now based on the number of prizes you've won, creating a level playing field. And don't worry, we've made sure to preserve your previous progress for prizes!🤝 Now, about your experience with our Support Team... that doesn't sound quite right🧐 We'd love to look into it for you. Could you please reach out to us and mention your App Store username? We'll make sure to address any concerns you may have. We really appreciate your feedback, and we're always striving to improve your app experience!Received YOU SCAMMED THE WRONG GAL
It took me some long long time period and dedication of building up my %’s of the items in my wallet and I'm talking there was at least 6 different designer bags I even kept putting in money to ensure my percentages progressed on them I was literally at 95% on a Louis D, plus a gucci ONLY CUZ OF MY MONEY I KEPT PUTTING IN AND MY DETERMINATION AND WHAT DO YOUGUYS GO AND DO FREAKING UPDATE IT TO SCAM US ALL OUT OF THAT SO WELL NEVER REACH IT 100% your conversion for my gucci and Louis came from a 95%/100%- to a 3/20 SCAM SCAM SCAM THINK YOURE SO SLICK, here I thought I found an amazing app but nope your crooks just like them other ones...WELL HATE TO BREAK IT TO YOU BUT I HAVE FAMILY MEMEBERS I MARRIED INTO THAT ARE HIGH IN THE POLITIC PYRAMYD NOT TO MENTION FROM MY OWN SIDE AS WELL WITH NSA AND CIA AND FBIShow lesssusuwooyoo
Developer Response
We recognize that you might be feeling a bit frustrated, but we're eager to share some thrilling updates! Our latest enhancement offers improved transparency for all users. From now on, your advancement will be determined by the count of your prize victories, leading to fair competition. Rest assured, we've preserved all your past progress towards prizes by giving keys proportionate to your specific prize acquisitions. Your input matters to us, and we extend our apologies for any misunderstandings. We continually strive to elevate your app experience. Should you have any more questions or issues, don't hesitate to connect with us through the in-app chat feature. We hope you continue to enjoy using our app!Surprise is FUN
Loving Surprise App -it’s lighthearted and you can win some pretty cool swag -you can watch TikTok videos-play trivia-play mini games and bonuses for checking in and reaching goals,in turn you win “Surprise Eggs” and hammers to break them open . There is a subscription -but everything is available in the free version-which I am sticking with until I win -but only been playing Surprise for a few weeks -will update when I win and let everyone know the process -look for me in the app -user name jennygirlx and shoot me a friend request so we can play trivia ! 😁😁Show lessKc-Potomus
Developer Response
Thanks so much for the awesome feedback! We're so glad to hear you're enjoying the many features of Surprise 🤩 Keep playing and you're sure to join our growing list of winners!Scam do not download or give your info
Another scam you will not win or if you do it will never arrive with every excuse in the book plus they charge a shipping fee in which they will collect and then never ship item. If you ask for refund, another 15 excuses and you will not get your money back and you may want to use a gift Visa card instead of your credit card (if you decide to try and get your prize even though you won’t receive it, )because they will charge your card for as much as they can try and get away with multiple shipping charges for items you didn’t request let it alone never receive.Show lessDebbeeLondee
Developer Response
We can assure you Surprise offers an honest, transparent, and secure product, which is why we would really like to resolve this incident for you. We are happy to help, just reach out to us via our in-app chat (go to your profile icon in the top right corner, then tap 'help' to start a chat with us) or email hello@surprise.com 💙I have been playing for almost over a year and still have yet to win anything
It’s exciting to think that you may win a really nice prize however, it just doesn’t seem like this. I want you to win I’ve been playing since September 2022, and it seems as though that even when getting higher level eggs, all of my prizes, when opening are repeated, and at the same level, I even won a match three game earlier in the year won a 3,000 gift card towards air fare and have yet to even receive my prize. I’m still having issues with even getting it. This app seems to be fun, but not really honest. They will literally take your money while you’re trying to win prizes but they literally don’t want you win.Show lesseyert7
Developer Response
Thank you for the great feedback about the app - we're happy you like it! To examine the issue you've mentioned in your review, please reach out to our Support Team by email at hello@surprise.com, and they'll take a closer look at it 😉 We strive to be the best we can be every day 😊Why not right?
This app is a combination of some of the top games and social medias in one place. Object of the game is to get hammers, eggs, and coins.
Hammers break the eggs. Eggs have prizes in them. Coins are used to gamble to get more hammers and eggs.
Trivia, matching, and stacking games. Along with STV which mimics a extremely popular social media app. Play and watch to get a ton of hammers, eggs, and coins.
When you break the eggs, you get more coins, free spins, hammers, and 25% progression toward a real tangible prize. Prizes include household items, gift cards, games, and even vacations…
This is legit free. I promise they aren’t paying me and I’m not yanking your chains.
Can you pay to progress toward items quicker? Yes.
Let’s be honest, if people have enough patience to play the top games on the App Store and scroll socials for hours for no reason, then they can do the same thing while also progressing toward getting cool stuff. Download Surprise and get literal tangible items for free. Simple as that.
I’m a level 9Show lessjgubbz
Developer Response
Amazing feedback! Thank you so much for giving us 5 stars ⭐️Great Fun!!!!
He seem to face fun options and a really nice overall looking app a lot of stuff to do and they make a lot of fun out of it. I just started but I can’t wait to go further in the app and see what I can win. They say you can win real prizes well, I’m really trying it out and I’ll give you the better review if I can win some real prizes that you guys claim.Show lessDenRav
Fun
The app is really fun, I love how you can just watch videos to earn free surprise eggs, but it’s a little confusing with playing games. Sometimes I can just easily migrate around and play but then there are times when I have a hard time finding the games. It is getting a little easier the more I play it and I’m still waiting to win my free prize but maybe soon!Show lessk.nance
Love playing these games you able to get free gift
We just need a lot of people to play the games with. Otherwise you’re playing with yourself and it’s not that fun playing these games by yourself so you need to find components to play with you so hopefully I can find myself a couple people that want to play or get this games rolling so I can get my free giftShow lessshellytylash
Total scam of a game
DO NOT waste your money on this - while yes you win everytime you win stuff like coins to buy things towards the games like extra boosters, etc- you cannot use the coins to buy gems and the match games are totally rigged! There is no point in getting first place when the tournaments are over - you dont get anything for it and the events are just once a week with lame prizes ! Maybe if they would let you use coins to buy gems or have more than one event so people can choose where they want to put their raffles into instead of waiting a ton of weeks to do so it would possibly be worth it. Its a scam like all these games - noone ever wins REAL tangible items , oh and you have to open your suprises which is something new everytime as well as sometimes pointless items as coins and hammers . You have a million hammers with no eggs to crush - the spins are pointless because that again is winning coins or “suprises” that are worth nothing! BORINGShow lessSassyChic38
Developer Response
Hi there! Thank you for highlighting these details in your review - we appreciate it! We’d like to let you know that you can use Surprise Coins for many activities, like the Surprise Wheel spin (grants you an additional spin) or getting boosters within the Blitz game, which will help you to reach a higher score. In addition to this, you can also try winning lots of Surprise Eggs by playing in Daily Wheel spins, Trivia Clash, Match 3 games, or scrolling our STV channel. Yes, it may take some time to win, but we’re sure it’s worth your efforts to get exciting prizes by Surprise. As the Weekly Events is our newly added activity, we’re constantly working to make it more exciting. Be assured that our team will consider your ideas and will do its best to meet your expectations in our future releases. We’d also like to stay in touch and update you on our new in-app games and activities. Please follow us on social media or reach out to us by sending an email at hello@surprise.com. Take care!
