Leave a Review Lake City Bank Digital
Easy to use
The Lake City Bank app is easy to use, which is appreciated. One primary thing I like is that I signed up for a daily balance alert. With a quick glance, I know what my balances are in each account (checking, savings, etc) and I don’t have to take the time to log into the accounts. This gives me a quick, thumb-nail look at my balances. If it is not what I expected , I can then fully log into my account.Show lessAbsolute Garbage
This is possibly the worst app I’ve ever had to use. I’m not even sure where to start. When you first open the app the page is filled with notifications that pop up every single time you open the app and financial tools that I have no interest in. I have to scroll just to see my account balances which is the number one reason I dowloaded this app. You also need a separate app for card controls for your debit card but you have to click a link inside this app every time you want to open the card controls app. 99% of my banking is done online and with how terrible of an experience this is I’m heavily considering switching banks.Show lessInconvenient
It’s 2024. Customers are still unable to walk into a branch and pick up a new debit card. My card had fraud and I had to wait 10 days to get a new card in the mail and no access to my account without going into the branch that I have to rush to after work. That’s 10 days of whatever is linked to my prior card being declined. Also, just got off the phone with the call center and there is no option on the app to have whatever is linked to the old card to be linked to the new card. Please be more customer service oriented or accept losing customers.Show less