Leave a Review Dolly Helpers
Love the app, but...
The app is great, but it's inconvenient that you have to launch it every morning just to communicate your availability. It would be more convenient to have a pre-programmable availability on a weekly basis, from Sunday through Saturday. It would save time and streamline the selection process because push notifications would be based upon one's schedule rather than on a whim.Show lessThe Davinator
Laggy app, low pay
The first couple of dollys you will get will be a fair pay, after that it’s the bottom dollar amount. Living in Los Angeles and knowing the market I’m surprised people actually take those opportunities. Another disadvantage is that you cannot pickup two different orders from one location such as IKEA, and that would make more sense simply because they pay about $50 per dolly from IKEA.
The app is crazy laggy all the time. Needs to be updated, it feels like I’m using Internet explorer or something…Show lessLocallyhatedwrapz
Drivers Don’t Dolly!!! BEWARE!!!!
Don’t join this platform unless you want to work with overseas customer service and definitely don’t reach out to driver/customer support outside of normal business hours even when you’re handling a “dolly” and need support…You definitely will NOT make $1000 per week perhaps $100 if you’re lucky!! BEWARE Dolly will take a fee from you equal to the job order if you relist and this is NOT outlined in the agreement that you sign when you onboard…Dolly will ask you to do their work by contacting the customers to obtain order numbers and make adjustments to orders and if the customer doesn’t have the app to communicate with you that’s too bad you won’t get paid what you’re entitled to receive…find another reputable platform and leave this sham and scam of a driver platform to die!! Even the retailers are complaining about the way they do business you’re better off not being associated with this platform and company…drive away!!!Show lessRAEBELLOUS
Bad worker support
The have bad support team members who will suspend u just for asking them a question not good people to work for ! The app is a good app the dolly workers they have for support are terrible barely speak English and are all about money they don’t fix the problem they’ll tell u to start a job but when the job is completed they’ll not pay you for the change whoever run the app or support team needs to be fired they don’t know what there doing as many others say the sameShow lessVon Tae
Not Recommended
Absolute trash gig app. Always have glitches in their system. Customer service is terrible. Takes on average 20mins to get someone on the line for immediate help. Reps barely speak or understand English. From time to time there are payment delays, have to wait until next day for payment. Payout rates for majority of the gigs are laughable. To use your truck, time, and gas to move a couch across town is $20-$30. You might get $40 if no one wants to take it. Everybody has been complaining about everything I just mentioned for over a year and nothing has been fixed or changed. Their response is always “we’re working on it”.Show lessMikey Mantel
DONT USE THIS APP
They let you feel good about the job when you first start. They give you a lot of jobs the first two months then after that you start getting one job per week. They also say that you get 100% of your tips but you don’t. We asked a customer how much tip he gave and he said $40 but Dolly gave us $36 and they do this every time. Not a good app they just care about making all the money for themselves. The reason a lot of people use Dolly is because their cheap and the reason their cheap is because they don’t look out for their drivers and pay them next to nothing. Don’t care where the job is or how the traffic is THEY JUST WANT THE MONEY!!!!
Trust me if you’re looking to get in to the delivery and moving business don’t use this app it’s a rip off. Speaking from experience.Show lessnickxxx15
A few thoughts on constructive criticism! 4*
Had some trouble getting the app send out jobs /bids.
Did one job today work 80% myself &the other 20% he showed up to finish job today!
Helper showed up today about 30 mins late. Moved everything in the rooms upstair but a dresser with id rolled to the back door steps He was nice guy got last but done in no time then option to pay was not equal. Should been 80%myself work done & 20% to helper who was good just not there waited to finish. Not saw but believe was one tip. In app. Honestly is
Definite Room for some Improvements
then. 4**** Can get job # if like? Looking fwrd to more work fill gap for scheduling like heads up planing app has great potential for some improvement load pics measurements for better customer services few thoughts on Constructive criticism Happy holidays & My thanks.!Show less4Press10
App needs a rewrite
Whenever I get a notification of a job most times if the job is significant in value it tells me it’s been taken before I can even review it. What happened to the countdown? Even when I go to review it right away, same thing. How are the $100+ jobs always gone immediately, (bots?). Also, in the past if I had waited say 5 seconds before reviewing a job it meant my count down clock wouldn’t start for seconds which wouldn’t allow me to accept a job until 5 seconds later than anyone who had started reviewing it before me. Why not just start everyone’s clock at the same time? Finally, as a driver you are always asking me to give up a portion of my potential earnings to secure helpers, seems to me you should rework your business model.Show lessMissChargers619
Their customer service reps are incompetent
They are all over the place with what they say, none of them are on the same accord. And they speak EXTREMELY fast with heavy Indian accents it’s so hard to understand them. They listed a dolly through the Instawork app, I took it, but then changed my mind and deleted my Instawork account. Well since I’m already signed up with dolly they still penalized me for it through the dolly app when the Instawork app mentioned nothing about it being for dolly. And even in the Dolly app it says I have one last minute cancel from November yet they still claim I have 2 in the last 90 days when the app/my profile clearly states one. I showed them all the proof, they still refuse to try to find a resolution. Every rep I’ve talked to is extremely condescending, rude, unprofessional, and hard to explain. But then again being in a 3rd world country I don’t expect them to care about delivering quality service when what they charged me for cancelling last minute is probably what they make in a dayShow lessteeko253
Used to be a great company to work for
I worked for dolly for 3+ years as a helper. I was making consistently $600-$1,400 every week until this year when Dolly sold out to corporate greed and became very cheap and started implementing new rules and regulations that were detrimental to helpers. They went from great a helper support team to only caring about profits and letting go of good hard working helpers for obscure reasons. Be careful if you decide to work for dolly and be reliant on it, they now terminate your account without any reason.Show lessGuy with iPhone
