I think this was my 3rd time to take my 2 dogs in for baths and nail trim etc. They are trying very hard to do absolutely everything they can do to accommodate all wishes of dog owners. They take good notes in hopes to make each visit exactly what the owner wants. I’ve been very happy with the treatment we have received at Scenthound’s. We go once a month and it’s nice to schedule our next appt before we leave the dog spa. Great, caring experience for our 2 dogs. I am very happy with Scenthound’s. Glenda Dennis
Hendrix my Maltipoo has hair that needs constant maintenance. Scenthound has 3 great memberships to choose from! I choose the ultimate one where I get unlimited essentials for a clean/healthy pup. The first visit at the scenter was amazing bc everyone there was so nice with great customer service. Hendrix had a ton of matted hair clumps and he looked amazing when I picked him up with a super short summer cut and a cute Scenthound bandanna. The app is not calibrated properly I do wish his wellness check would show up on the app as well as in the e-mail. Also, I took my shot records in but it doesn’t show up in the app, I have to put that info in myself. But, you are able to book appointments conveniently which is nice. The ultimate package is going to make it super affordable to keep Hendrix’s hair way more manageable. Now I’m not worried to let him get as dirty as he wants at the dog park bc I can book as many baths for him as I need. You would be stupid not to sign up with Scenthound if there is one in your area!!❤️🧼🫧🐩🐾🐶🐕💛💚🩵💙🧴💨✂️🦮
The info it provides is great; however, when trying to schedule or modify appointments, it crashes, making it useless.
It was great till it doesn't work anymore. They tell me to delete the app and reload again, but still the same, does not work.
Have to call store every time to book apt which is waste both parties time and energy.
Still not able to set up an account. There is no information for support. Local store not able to help with app either.
Downloaded app for first time use. Repeatedly entered my information to receive a password reset via email since there is no option to create a password when registering or logging in for first time. However, no reset email was sent (confirmed it didn’t go to spam mail). Can’t access app at all.
Developer Response
We apologize for this inconvenience! Our goal is to make your life easier by using the app and our team is here to help with any issues you're facing. Please contact us at app@scenthound.com, and we'll look into the issues. Thank you!When I put in my dog’s preferences & try to schedule, the calendar just spins & never comes up. Tried deleting & re-installing the app & it didn’t work. Also annoying that you can’t schedule 2 dogs together. App needs updating!
Developer Response
Hi, we are very sorry you had these issues with the app. Please reach out to app@scenthound.com with the issues you are having and our team will be more than happy to assist. Love a clean, healthy dog.When I get to the select date page it never loads available dates and just keeps 'spinning' forever. Makes it impossible to use the app
Developer Response
Hello, we are very sorry you had an issue with the App. You can email us at app@scenthound.com with the issues you are having and our team will be happy to help. Thank you!It looks awesome, offering features like making appointments, fixing payment method, etc, but nothing really works
Developer Response
We apologize for this inconvenience! Our primary goal is to make your life easier by using the app. Please reach out to app@scenthound.com with the issues you are having and our team will be happy to help. Love a clean, healthy dog.I’ve been trying to register for days. Every time I attempt to make an account I get “Error: Internal Error”. Instead of continuing to advertise and expand maybe fix your services you need in order to maintain any clients at all.
Glenda Dennis
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