Leave a Review Pet Cloud
This app is so buggy
By far one of the worst apps I’ve had to use. Idk what happened but this app has been buggy since they made a major overhaul to it last year of the years before I believe. Nothing refreshes specifically the claims section and I have to uninstall and reinstall the app just to check where my claim is because it doesn’t show it. It’s as if it never gets filed. I’m not a fan of this app.Show lessdarkshadow91
Misleading bloatware
First of all I think its important to note I got and have this app for insurance. For some reason Im required to have a pet social media app for insurance, and it SCREAMS taking advantage of consumers. I dont want to be prompted to make a post or add a profile picture. Its insurance. So already the app is full of a bunch of junk I dont want.
When I look at my insurance, my policy is not visible. Great, so now I have to guess because the one feature I got this app for doesn’t work. They spend a week processing two documents only to request ten more and give me 24 hours to get them. Seriously? Hows that for a double standard while I casually wait over a week for a decent chunk of money as the care is definitely covered.
And I mightve just given 3 stars if it wasnt for this “AI” claims bot. It is neither AI nor a bot, its blatant false advertising, which while I was glad was not actually AI because it shouldnt be, it adds to the frustrating experience. And of course you HAVE to use it. You cant ask questions. You cant even type. It is not “AI” its a menu reformatted as a chat dialogue where you get 2-3 options. This could be a series of screens. Its neither AI nor chatbot, yet it is labelled as such, which wouldnt be a huge deal on its own if my insurance app didnt operate as an oversized sales funnel that doesnt even show me insurance - this is the one part of the app I intend to use.Show lesstylerd120802
Bad app, worse product
This is always difficult, trying to separate the app from the service that it represents. In this case, both are equally bad.
First, the app. Crashes, hangs up, display blank pages. And frequently ask you to update the app, which should be an automatic processing 2024.
The insurance product is even worse. The claims reviewers will look for any reported symptom, and then project that onto a diagnosis which they will not cover. For instance, they don’t cover eating disorders. so if your dog swallow something because one of your kids left it laying around, and he needs surgery, well too bad — that’s an eating disorder.
My biggest disappointment is that the service was recommended by Costco. They usually do a much better job vetting the companies they do business with.Show lessMileHighDevs