Mediocre
App is awful: Slow, and freezes, forgets my login on one screen but not the other. 2 different menus and they do different things. It won’t open medical records or some documents when you click on it. Service: taking forever to process a simple sinus infection, and a lot of bogus rules about pre existing conditions. I rescued an older cat and got insurance… no I don’t have dental records from the last year. So I’m paying them a lovely monthly premium then don’t even get a teeth cleaning or extractions covered. Kitten gets better coverage- I suggest you shop elsewhere for adult cats unless they have a squeaky clean health history. Customer service is rude and they talk to you like you’re an idiot. I’m def a sucker, good reminder 👌🏼
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Amazing pet insurance
When I adopted a dog- my mother recommended pets best insurance and so I signed up that same day. Never thought my dog would later be diagnosed with idiopathic epilepsy, need double TPLO surgery and now bladder surgery. I wouldn’t have been able to afford all of these surgeries and treatments if it weren’t for Pets Best insurance. Filing claims is an easy process and customer service is helpful. Reimbursements take 3-4 weeks give or take. The new updated app glitches A LOT and I am constantly uninstalling and reinstalling just to be able to use it -but that’s the only bummer. I highly recommend Pets Best!!!
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Canceled. Don’t waste you’re money
I’ve had a policy for two years contributing almost $1500 for a well maintained indoor cat. Of the two years of coverage only two regular maintenance checkups were covered totaling roughly $90 (by reimbursement). Three of three dental/health services recommended as “essential” by my vet were not covered - and not covered by most any company, at exorbitant cost which I’d have had to shell for first anyway if they had been. And then only receiving a portion back. Save your money, work out an arrangement with your vet and pay out of pocket. The slow and clunky app and website are also difficult to navigate. And while you can initiate a policy relatively quickly cancelation is totally different, waiting on hold for half an hour. Not to mention a sneaky undisclosed $17 premium hike I wouldn’t have seen if I wasn’t looking.
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