I can’t get signed in to be able to adjust my sound settings because every time I try, the app crashes. I have deleted and reinstalled, made sure my phone has more than enough room available to run the app, etc. I don’t need games in the app, but I don’t think it’s asking too much for the app to be functional so I can control my hearing devices.
It’s very frustrating that the app won’t sync with my iPhone. I’ve rebooted the system and also reloaded the app, but no success. Let’s see how responsive the tech support to my issue. This issue seems to be a recurring problem with many owners of this product.
Developer Response
Hi there!
It is difficult to pinpoint exactly what issue you are having based on your feedback. We need more information in details such as below.
1. Device battery low
2. Low iOS version
3. Low MyOlive app version
4. Bluetooth connection named OliveMax App (must be connected to Olive Max)
5. Low Olive Device VersionHi there!
Please kindly contact us in our website for more details.
https://us.oliveunion.com/pages/olive-union-support-centerUpdate about a week ago, seems to be bad. It updates and shows the new version. Then next time I log in it tells me I need to update again. This has happened every day. Also it show one of ears is not working but I can tell it is. Please fix the update process and be sure it is working. Using iPhone 14 max with current version of IOS.
Developer Response
Hi! Thank you very much for your support! We apologize to hear that you are currently having trouble with the My Olive App. Please kindly delete your previous app and install it back. Please do not hesistat contact us thouthout our websiet below.
https://us.oliveunion.com/pages/olive-union-support-center
No longer able to connect Same as the last reviewer.
The app had been working perfectly since I received my Olives, today was different. I could not get the app to work on my iPhone or iPad. I deleted app three times on each of them and still could not get it to work. Every time I connected olives to Bluetooth and then added app to Bluetooth I got the log in screen, I entered my details and then app just sat at first screen not doing anything, when I looked back at Bluetooth settings the app was not connected, if I connected it again the app went back to log in screen and I went through the same thing, just the first screen. I’m disappointed that this is happening because it worked very well before.
The best part is the price. And it has the potential to be a decent, not outstanding, Hearing Aid. The worst part is the app connecting is just short of a nightmare in 2023. This should have all been worked out.
App logs out constantly after giving a notification of a log file. Kinda weird it does this. Tried deleting and reinstalling several times. Used to be good.
This app is pretty bad, which makes the expense of the olive pro money down the toilet.
Cannot log in
No email address for support on their website
Can sometimes get to the setting by clicking past the login but then other things don’t work.
These things as hearing aids? Lol please do not waste your money. They sound like a set of tin cans and I have been wearing hearing aids for over 10 years. Thought I would give these a try and they are just terrible+
Companies responses to bad so sad you bought them from Kickstarter not from us so we’re not even going to stand behind the 30 day warranty lol good company ..not
I heard nothing in the left ear during the hearing test. Granted, I have moderate to severe loss in that ear, but to hear NOTHING? I would like to be able to enter a professional audiogram. Music pauses whenever switching to this app, making it impossible to set up a good EQ. Bluetooth drops sometimes.
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