User Reviews: Oxford Bus and Thames Travel

Top reviews

  • Do not use for travel from the airport!

    This use of this app lead to a disastrous experience trying to get from Heathrow to Oxford. The only option it showed for pick up was several miles from the airport, near a business parking lot. We took an airport shuttle there, only to learn the bus stop was a decent walk away, through a weird industrial park. After finally finding our bus stop, the bus drove right by and didn’t stop! We tried to flag it down with no luck. At that point we were stranded several miles away from the airport and out the 5 pounds I paid for a day pass. Overall, using this app wasted 2 hours and resulted in a $140 Uber. Just go to the bus station at the airport and ignore the app completely.

    Developer Response

    Thank you for the review, however, this does not sound right. All bus stops within Heathrow Airport are listed on the app. If you could email some specific information regarding the journey planner search to info@oxfordbus.co.uk, we will look into this for you.
  • Don’t use if you are at LHR.

    Do not use this app if you are traveling from LHR. It listed the only available route from LHR to Oxford as departing from a bus stop outside of the airport. After spending a long time finding the bus stop (which is basically in an industrial park) we figured we would wait and see if the bus came. While the bus did come, it sped right past us, even though we were waiting at the stop this app told us it would stop at. We sprinted after the bus and waived it down but it would not stop.

    This app will lead you astray, stranded, and with blisters from walking around so long just looking for information.

    If you are coming from LHR- Go to the central bus station at the airport and get on a bus there instead. Don’t follow this app unless you want to waste 2 hours and £150 on an Uber.

    Developer Response

    Thank you for the review, however, this does not sound right. All bus stops within Heathrow Airport are listed on the app. If you could email some specific information regarding the journey planner search to info@oxfordbus.co.uk, we will look into this for you.
  • Easy & no hassles

    Will definitely use this again next time I visit Oxford.

    Developer Response

    That's great to hear, thank you for the kind review!
  • I can’t use it for Stagecoach

    I only saw stagecoach buses but I could not board on them.

    Developer Response

    We have some good news concerning your previous review! Our app is now able to display tracking information for Stagecoach buses as well. SmartZone tickets valid on Oxford Bus Company and Stagecoach services are also available to buy via the app.

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