Oxford Bus and Thames Travel User Reviews

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Notrenewing

Consistently tells me it can’t connect to the server when I try to activate my ticket so I end up buying a single ticket, or walking to work. Was told to uninstall the app and reinstall it but that didn’t help. In fact it’s worse. When I eventually use up my remaining tickets I won’t be using this app again unless it’s been improved in the meantime.

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picassopainted

2 years ago

Response from developer

Hi there, I am sorry to hear about this. If you could email some specific outline about the issues you are experiencing to info@oxfordbus.co.uk, we will look into this for you.

Location mapping

There are multiple issues with location mapping. Just a basic comparison to other city apps like reading / london / Birmingham
Their app shows how to get from point A to Point B and what would be the cost as well.

This app is very confusing and pricing from bus to bus keeps varying. It’ll be easier if the app can indicate what the pricing would be with student discount and without student discount.
Cheers!

One last doubt I had, can we use two devices with log in ID?
I use both my phones, one has my international SIM card and one local. At times One device is out of battery and I’d like to know if we could have two devices on one log in id.

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Ni121722

2 years ago

Response from developer

Hi there, thank you for your constructive feedback, we will pass the information to our developers so this can be looked into. Multiple sign-ins on different devices may result in your access being temporarily suspended as a security feature.

Easy and intuitive

Started using this to help save a bit of money in combatting the cost of living crisis, of course, public transport assisting in tackling the far larger emergency of the climate crisis, compared to private ICE (internal combustion engine) car use. The app is easy to load with pre-paid tickets and to use, offering greater flexibility when I decide to only take the bus one way and walk back - previously I lost money in having already bought a return ticket when deciding I should walk one way, or having bought a single when I expected to walk back but then the weather turned against me!
Recommended app. 👍

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VeggieDale

2 years ago

Response from developer

Thank you for your positive feedback, much appreciated!

Not a UX as it should be

So today I installed the app and bought a ticket. Let's say that it's an ok procedure although there no way to add the hour and date you want to travel (I'm talking about getting to the airports). Next step I thought should be to activate the ticket. I did. BIG BIG BIG mistake. Activation gives you 30 minutes to use the ticket. There's no warning that activating the ticket means that it's gone after those 30 minutes. First of all, why I should activate a ticket I payed for? Isn't there a database that can see if my ticket is scanned, which would mean that I went into the bus? Secondly, why I cannot book a specific hour and date I want to travel? On the contrary this can be done on the web app of the same bus company for the same routes. It means that it wasn't developed by the same team probably. Thirdly, there is no notification that your ticket will be gone after you activate it. Who really thought about it? It looks like a trap for the user to get their money without traveling, from my point of view. Finally, there's no way to cancel or stop the activation of the ticket and the 30 minutes count down. Why is that? Definitely not a user friendly app and the experience is not a good one, especially if you pay and lose money. I have already contacted the company with an email and I hope I get the ticket back because it's not a cheap one and I don't want to pay again for something I haven't even used.

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Αντώνης-Ρ

2 years ago

Response from developer

Hi there, there are multiple methods of purchasing tickets for our Airline services. You can use our airline booking system on our website to make an actual reservation (specifying the date/time of travel) or you can buy open tickets via the app which can be used anytime within 12 months from purchase. When activating the ticket, the app warns you to only activate when you are ready to board and asks you to confirm if you wish to proceed. If you do confirm this, I'm afraid there is no option to overturn the activation from the app. You will need to get in touch with us at info@oxfordbus.co.uk and we will be able to assist with this.

I can’t use it for Stagecoach

I only saw stagecoach buses but I could not board on them.

yaya6721

3 years ago

Response from developer

We have some good news concerning your previous review! Our app is now able to display tracking information for Stagecoach buses as well. SmartZone tickets valid on Oxford Bus Company and Stagecoach services are also available to buy via the app.

Good idea but a very confusing App!

It’s good that you can just go on your phone and find out the bus times but the App is very confusing and something isn’t right.

I’m not the age where I find technology difficult. I can quite easily work my iPhone and other Apps including the Stagecoach App.

Deaf Ruth

3 years ago

Response from developer

Dear Ruth, if you could provide some further information about what difficulties your are experiencing with the app, we will be able to assist and perhaps rectify these issues. Please email info@oxfordbus.co.uk. Thank you!