Don’t waste your money
I tried to register for three days. Kept getting a spinning wheel that lasted over 30 mins each until I finally gave up. Went on their website and registered there, then went back to the app to sign in and my email wasn’t found. I purchased two of these and they are useless along with their customer service. I have requested help twice just to be ignored. I will find another way to track my pets. I hope I can get my money backHolli63
Registration
Can’t register been trying for 2 days 😑evaasm
Confused
Did they completely give up on this app? I can’t even get far enough to register an account. Sad. I was pretty excited about the smart tag):jules3856
Finally got it to work, kinda
After much hassle I finally got a registration to take and all my data input properly. However when I test it by scanning the tag it apparently doesn’t report back to the company that a scan has happened. The location link to Google map doesn’t really do anything. Fortunately if someone finds my service dog now at least they can scan and get the information to contact me directly. A heck of a lot of work and expense when it doesn’t really do much more than the metal tag with my phone number on it. Oh - and the collar that the tag was originally attached to broke. The tag was attached by a tiny bit of rubber or plastic that didn’t survive the first test. Bought a new, better collar of a different brand.Nengaku
Not worth the money
Bought the collar and it won’t get past scanning the code. Wish I had read the reviews before buying the collar.Daiseyl
Cannot Register Pet
Unfortunately the app will not let me get past the select species step in registering your pets QR code. I have tried clicking every area of the screen, next, starting the steps again, downloading again but there is no option to choose anything unfortunately. I cannot register otherwise either.sanguinesrose
Can’t even complete the registration!
Just trying to sign up. First it didn’t recognize my password so I had to reset it. Now I can’t add my pet because I can’t get past the add pets name, then select cat/dog! It doesn’t matter if you select cat or dog it STILL flashes “select a species” but doesn’t go any farther! I thought maybe it will accept it if I just say she is a cat instead and I can go back and update her profile to dog but nothing works! Pretty useless if you can’t even register your pet. I assume the way it’s supposed to work (based on their example) is once you select dog or cat then a species list should come up but it doesn’t??mommy2evan
Waste of money, app doesn’t work
First it couldn’t understand when I clicked that my pet was a dog now it won’t read the scanner at all. Waste of money. Don’t buy the collar, will be returning.sydneyc29
Terrible experience
It was so bad. We couldn’t even get the location of the dog. It was terrible, not useful at ALL!ReyyyTrevino
Needs fixing
Registered my account, then reopened the app and it won’t work. Like I just get the orange Home Screen for when the app opens and that’s it!!! Such a wastemaraleoco
