Leave a Review John Hancock Retirement
App doesn’t work
I’ve been trying for over 2 weeks to open this app. Once it says “welcome to your plan” it then says “we’re sorry, we are experiencing technical difficulties, please try again later”. Even the website is having difficulties. It’s always so challenging to access my account and every time I need to, I end up having to call customer service. It’s frustrating to say the least. This last time I called customer service, he couldn’t even help me as I was already doing everything he instructed me to do, and still couldn’t access my account. He suggested to change my password as a last resort. I’m sick of changing my pw every time I need to access my account. I am considering transferring my funds to a different account altogether. There’s no point in using JH if I cannot access my accounts.Show lessReview
I do appreciate John Hancock security when it comes down to my savings, no one these days time how important it is to save so again I appreciate the security that John Hancock provide from my account and not only my account but other as well thank you John HancockBarely works
This app is atrocious. It is SO slow and is constantly glitching so I can’t even get into it. I’m not kidding when I say 2-3 times a week it just won’t work.
Once you’re in it’s so rudimentary it seems like a kid built their app. I have a VOYA account as well and if I could switch my money to them I would, solely based off the app experience. VOYA will show you thinks like previous year balances, how much I’ve contributed vs how much I’ve made (JH only shows you the combined number) and is much more user friendly. Overall not a fan.Show lessDeveloper Response
Thanks for your review. We’d like to help resolve the issue you’re experiencing. Please contact us by accessing https://myplan.johnhancock.com/contactus