Been working really well, but in recent weeks…
I don’t know what happened with the most recent update. It states that it did some bug fixes. Well, it looks like it created some new bug fixes. If I go anywhere beyond the main page, I get nothing but a blank page. That’s disappointing just letting you know.
401k contributions
I understand that my 401(k) portfolio value is going to fluctuate daily based on its rate of return. What I don’t understand is why it’s showing my contributions and my employers contributions, fluctuating daily. I assume the app is just taking total portfolio value, and then just assigning percentages to employee and employer.
Why can’t the app just show my actual contribution, my employers actual contribution, and then plus or minus total rate of return?
The way it seems is that your main chart on the main page has three points of information, employee, contributions, employer, contributions, and total portfolio value, and only 1 is accurate.
Can you please add rate of return to your main page chart and have the correct contributions?
Why can’t the app just show my actual contribution, my employers actual contribution, and then plus or minus total rate of return?
The way it seems is that your main chart on the main page has three points of information, employee, contributions, employer, contributions, and total portfolio value, and only 1 is accurate.
Can you please add rate of return to your main page chart and have the correct contributions?
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Login
If people can not get logged in to their account you will start losing people, i just started with you all did a rollover and you are having to many technical difficulties i am now thinking of taking my money elsewhere cause of all the problems you have all the time.
Stay away the app has constant problems not friendly navigating, i just tried to sign in through the webpage does not recognize me and i put in pertinent information to reset my password and says there is no account or i entered wrong information. I think i know my own information.
Stay away the app has constant problems not friendly navigating, i just tried to sign in through the webpage does not recognize me and i put in pertinent information to reset my password and says there is no account or i entered wrong information. I think i know my own information.
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Very unreliable
I've used the John Hancock app for over a year now and I find it very frustrating. The user interface is very dense and not easily navigable with you have to multiple levels of tiny hard to see links to to get much information. They just updated a summary page with essential information regarding contributions and totals. That has made it somewhat better., what I find most annoying where it will not connect because of "technical difficulties". This happens multiple times per week. Extremely unreliable network access. I have had to make numerous attempts to see and make changes to my portfolio. Extremely unimpressive
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App doesn’t work
I’ve been trying for over 2 weeks to open this app. Once it says “welcome to your plan” it then says “we’re sorry, we are experiencing technical difficulties, please try again later”. Even the website is having difficulties. It’s always so challenging to access my account and every time I need to, I end up having to call customer service. It’s frustrating to say the least. This last time I called customer service, he couldn’t even help me as I was already doing everything he instructed me to do, and still couldn’t access my account. He suggested to change my password as a last resort. I’m sick of changing my pw every time I need to access my account. I am considering transferring my funds to a different account altogether. There’s no point in using JH if I cannot access my accounts.
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Review
I do appreciate John Hancock security when it comes down to my savings, no one these days time how important it is to save so again I appreciate the security that John Hancock provide from my account and not only my account but other as well thank you John Hancock
Barely works
This app is atrocious. It is SO slow and is constantly glitching so I can’t even get into it. I’m not kidding when I say 2-3 times a week it just won’t work.
Once you’re in it’s so rudimentary it seems like a kid built their app. I have a VOYA account as well and if I could switch my money to them I would, solely based off the app experience. VOYA will show you thinks like previous year balances, how much I’ve contributed vs how much I’ve made (JH only shows you the combined number) and is much more user friendly. Overall not a fan.
Once you’re in it’s so rudimentary it seems like a kid built their app. I have a VOYA account as well and if I could switch my money to them I would, solely based off the app experience. VOYA will show you thinks like previous year balances, how much I’ve contributed vs how much I’ve made (JH only shows you the combined number) and is much more user friendly. Overall not a fan.
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Response from developer
Thanks for your review. We’d like to help resolve the issue you’re experiencing. Please contact us by accessing https://myplan.johnhancock.com/contactus
Definitely could be better
For such a large investment firm, I totally would expect more from their app.
Most of the detailed information is formatted for a much larger screen and very difficult to read.
I’ve never understood why there aren’t graphs showing trends of gains/losses vs investment. A graph showing the total amount invested and another showing the gain/loss amount over time would be nice.
Most of the detailed information is formatted for a much larger screen and very difficult to read.
I’ve never understood why there aren’t graphs showing trends of gains/losses vs investment. A graph showing the total amount invested and another showing the gain/loss amount over time would be nice.
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Response from developer
Thanks for your feedback. We are always looking to expand the in-app experience with future updates.
Fixed the management issues
Had a problem where it would hang trying to manage portfolio. Looks like they fixed it and everything is working again
Response from developer
Thanks for your feedback; we're glad the issues you were experiencing were resolved! If you encounter any other problems, please contact us by accessing https://myplan.johnhancock.com/contactus
Won’t save beneficiaries information
I’ve tried 5 times to enter and save the beneficiary information for my daughter and granddaughter. It keeps saying it can’t verify some kind of security information. I’ve tried logging out and back in several times, but the same issue persists. The reason I downloaded the app is so I wouldn’t waste time on the phone with this, but guess what, now I have to call
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Response from developer
We're sorry for the negative experience you had with the John Hancock retirement app. We've recently updated our app and recommend updating to the latest version. If you continue to experience difficulty please contact us by accessing https://myplan.johnhancock.com/contactus.
