Leave a Review John Hancock Retirement
App doesn’t work
I’ve been trying for over 2 weeks to open this app. Once it says “welcome to your plan” it then says “we’re sorry, we are experiencing technical difficulties, please try again later”. Even the website is having difficulties. It’s always so challenging to access my account and every time I need to, I end up having to call customer service. It’s frustrating to say the least. This last time I called customer service, he couldn’t even help me as I was already doing everything he instructed me to do, and still couldn’t access my account. He suggested to change my password as a last resort. I’m sick of changing my pw every time I need to access my account. I am considering transferring my funds to a different account altogether. There’s no point in using JH if I cannot access my accounts.Show lessLeelah.1
Review
I do appreciate John Hancock security when it comes down to my savings, no one these days time how important it is to save so again I appreciate the security that John Hancock provide from my account and not only my account but other as well thank you John HancockJohn one$$
Barely works
This app is atrocious. It is SO slow and is constantly glitching so I can’t even get into it. I’m not kidding when I say 2-3 times a week it just won’t work.
Once you’re in it’s so rudimentary it seems like a kid built their app. I have a VOYA account as well and if I could switch my money to them I would, solely based off the app experience. VOYA will show you thinks like previous year balances, how much I’ve contributed vs how much I’ve made (JH only shows you the combined number) and is much more user friendly. Overall not a fan.Show lessMargaret1995
Developer Response
Thanks for your review. We’d like to help resolve the issue you’re experiencing. Please contact us by accessing https://myplan.johnhancock.com/contactusDefinitely could be better
For such a large investment firm, I totally would expect more from their app.
Most of the detailed information is formatted for a much larger screen and very difficult to read.
I’ve never understood why there aren’t graphs showing trends of gains/losses vs investment. A graph showing the total amount invested and another showing the gain/loss amount over time would be nice.Show lessBree2bree
Developer Response
Thanks for your feedback. We are always looking to expand the in-app experience with future updates.Fixed the management issues
Had a problem where it would hang trying to manage portfolio. Looks like they fixed it and everything is working againK. S2000
Developer Response
Thanks for your feedback; we're glad the issues you were experiencing were resolved! If you encounter any other problems, please contact us by accessing https://myplan.johnhancock.com/contactusWon’t save beneficiaries information
I’ve tried 5 times to enter and save the beneficiary information for my daughter and granddaughter. It keeps saying it can’t verify some kind of security information. I’ve tried logging out and back in several times, but the same issue persists. The reason I downloaded the app is so I wouldn’t waste time on the phone with this, but guess what, now I have to callShow lessWhat da h?
Developer Response
We're sorry for the negative experience you had with the John Hancock retirement app. We've recently updated our app and recommend updating to the latest version. If you continue to experience difficulty please contact us by accessing https://myplan.johnhancock.com/contactus.Best Retirement Planner
This app makes it easy to see & do everything you need with regards to your retirement & financial planning. It has the highest levels of security, while making it easy to access & keep track of your funds. Great app!Robert Aymond
Developer Response
Thanks for the positive review, Robert! Don’t forget to check out John Hancock’s My Learning Center for more great education – all available through the app.No landscape viewing, needs more features
5th gen iPad Pro, iOS 16.5.1. App will not rotate for landscape viewing. Also, it needs more features like the website. The only reason I use it at this time is for quick balance checks, but only on my iPhone. I use my iPad with the pro keyboard, and since the app isn’t viewable in landscape mode, it’s pretty useless for me in iPad.Show lessRbot10000
Developer Response
Thanks for your feedback. We are always looking to expand the in-app experience with future updates.Needs More Data on Change in Value
Contains helpful information, but could be improved by adding data on percent change in value over day, month, or year. Current value is not enough. Change in value is a helpful indicator of performance. This should be upfront on opening page.Thl-Jafl
Developer Response
Thanks for your feedback. We are always looking to expand the in-app experience with future updates.Bad Finance App
I don’t know how you make a finance app without a chart, graph, or even easy access to transactions, you have to open a pdf in the app because the app can’t display them itself.
If you want anything more than just a total on your account or change contributions rates this app just like their website is pretty much a waste of time.
If that’s all you need and can ignore the obnoxious pop up trying to get you to invest more on the front page with that X% complete that’s all this app can handle anyway.Show lessShawrami
Developer Response
We appreciate the feedback. Our team is already working on new updates to improve our in-app experience. In the meantime, please let us know if we can help you further by contacting us directly at https://myplan.johnhancock.com/contactus.
