John Hancock Retirement User Reviews

John Hancock Retirement

John Hancock Life Insurance Company (U.S.A)

Finance

Reviews Summary

Positive highlights

🔒

This app hasSecure access with Face ID

🤝

This app hasEasy to use and navigate

📊

This app hasProvides helpful retirement planning guidance

Negative highlights

⚠️

This app hasFrequent technical issues and glitches

🐢

This app hasSlow performance and loading times

📉

This app hasLack of detailed performance and transaction data

📱

This app hasLimited functionality compared to website

🔍

This app hasDifficult to find and access important information

🚫

This app hasEnrollment and account management issues

Top reviews

Most RecentHighest RatedLowest Rated

Best Retirement Planner

This app makes it easy to see & do everything you need with regards to your retirement & financial planning. It has the highest levels of security, while making it easy to access & keep track of your funds. Great app!

Robert Aymond

a year ago

Response from developer

Thanks for the positive review, Robert! Don’t forget to check out John Hancock’s My Learning Center for more great education – all available through the app.

No landscape viewing, needs more features

5th gen iPad Pro, iOS 16.5.1. App will not rotate for landscape viewing. Also, it needs more features like the website. The only reason I use it at this time is for quick balance checks, but only on my iPhone. I use my iPad with the pro keyboard, and since the app isn’t viewable in landscape mode, it’s pretty useless for me in iPad.

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Rbot10000

a year ago

Response from developer

Thanks for your feedback. We are always looking to expand the in-app experience with future updates.

Needs More Data on Change in Value

Contains helpful information, but could be improved by adding data on percent change in value over day, month, or year. Current value is not enough. Change in value is a helpful indicator of performance. This should be upfront on opening page.

Thl-Jafl

a year ago

Response from developer

Thanks for your feedback. We are always looking to expand the in-app experience with future updates.

Bad Finance App

I don’t know how you make a finance app without a chart, graph, or even easy access to transactions, you have to open a pdf in the app because the app can’t display them itself.

If you want anything more than just a total on your account or change contributions rates this app just like their website is pretty much a waste of time.

If that’s all you need and can ignore the obnoxious pop up trying to get you to invest more on the front page with that X% complete that’s all this app can handle anyway.

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Shawrami

a year ago

Response from developer

We appreciate the feedback. Our team is already working on new updates to improve our in-app experience. In the meantime, please let us know if we can help you further by contacting us directly at https://myplan.johnhancock.com/contactus.

App biometrics does not work

The app will not work with Face ID, had been enabled in the app. Under Face ID & Passcodes it doesn’t show up. Call to get tech support about 9 months ago and was told it doesn’t work but an update would fix it. Updates have not resolved the issue. Call again, tech didn’t know iPhones have Face ID. Was put on hold for 45 minutes then disconnected. I have run through all the troubleshooting myself, delete and reinstall app, reboot… Face ID does not work on iPhone X -14.

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So so ok app

2 years ago

Response from developer

We're sorry for the negative experience you had with the John Hancock retirement app. We've recently updated our app and recommend updating to the latest version and trying to log in again. If you continue to experience difficulty please contact us by accessing https://myplan.johnhancock.com/contactus.

Broken

This app literally does not function at the Log-In screen. And forget about the “Forgot my Username/Password” option. A completely broken mess that doesn’t even show up on-screen.

zxywvyt

2 years ago

Touch ID is not working

I select this feature every time I log in to the app on my iPhone. It says I’ve turned it on, and it will work next time I log in, but it does not actually turn on…

Hyurtdes

2 years ago

Retirement plan

I never really pay attention to it, but there is a lot to learn great guidance on your website . Thank you for sharing

Why don't you choose for me

2 years ago

Response from developer

Thanks for the positive review! Don’t forget to check out John Hancock’s My Learning Center for more great education – all available through the app.

Agent Registration

Very helpful young man. Very patient and knowledgeable and careful to not disclose certain information over the phone, but explained to me how to find it.

It was a Pleasure.

RegistrationLady99