Leave a Review John Hancock Retirement
App biometrics does not work
The app will not work with Face ID, had been enabled in the app. Under Face ID & Passcodes it doesn’t show up. Call to get tech support about 9 months ago and was told it doesn’t work but an update would fix it. Updates have not resolved the issue. Call again, tech didn’t know iPhones have Face ID. Was put on hold for 45 minutes then disconnected. I have run through all the troubleshooting myself, delete and reinstall app, reboot… Face ID does not work on iPhone X -14.Show lessSo so ok app
Developer Response
We're sorry for the negative experience you had with the John Hancock retirement app. We've recently updated our app and recommend updating to the latest version and trying to log in again. If you continue to experience difficulty please contact us by accessing https://myplan.johnhancock.com/contactus.Broken
This app literally does not function at the Log-In screen. And forget about the “Forgot my Username/Password” option. A completely broken mess that doesn’t even show up on-screen.zxywvyt
Touch ID is not working
I select this feature every time I log in to the app on my iPhone. It says I’ve turned it on, and it will work next time I log in, but it does not actually turn on…Hyurtdes
Retirement plan
I never really pay attention to it, but there is a lot to learn great guidance on your website . Thank you for sharingWhy don't you choose for me
Developer Response
Thanks for the positive review! Don’t forget to check out John Hancock’s My Learning Center for more great education – all available through the app.Agent Registration
Very helpful young man. Very patient and knowledgeable and careful to not disclose certain information over the phone, but explained to me how to find it.
It was a Pleasure.RegistrationLady99
Does not work right.
Does not let me change my plan. It alway says app failed to load. I have tried multiple times and it will only let you increase percentage.JoeyBCR
System Problem
Enrollment attempts always come back with an error, making it unusable:
Sorry, a system problem occurred that allowed you to enter an investment allocation that does not equal 100%. To resolve this problem, please log off and log back in; you will then need to begin the enrollment process again. If this situation should continue to occur, please contact a Participant Service Representative. Sorry for the inconvenience.Show lessShaun2071960
Developer Response
We’re sorry for the negative experience you had with John Hancock. Please let us know if we can help you further by contacting us directly at https://myplan.johnhancock.com/contactus.Terrible app and available information!!!
The information available to you about your account are pathetic.frugal investor
App needs work!
First time using this app and I’m not impressed at all. Pages with no options to choose with buttons that don’t go anywhere. Pages that won’t shrink to phone size. Pages that won’t rotate when you turn your phone. These are BASIC features that clearly didn’t go through Q&A. Not so confident when this is what my money is sitting behind….Show lessGoliath1234
Developer Response
Our team is already working on new updates to improve our in-app experience.Easy to use
So much easier to use than the website. More investment details on initial screen would be helpful.bcnurse95
Developer Response
Thanks for the positive review! Don’t forget to check out John Hancock’s My Learning Center for more great education – all available through the app.
