***Fake app. Identity is compromised***
Why would you design a app to not work? Doesn’t make sense. Links are not clickable and won’t let you proceed beside go back. But if you go back it says “ are you sure you want to go back? All data would be lost” Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. What’s the sense of this app really? I’ve tried closing the app. Restarting my phone. Reinstalling the app and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far.
App might be a fake app and now all my info and anyone else’s is compromised. Beware of this app.
App might be a fake app and now all my info and anyone else’s is compromised. Beware of this app.
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Response from developer
Hi - rest assured that our app is real and your information hasn’t been compromised. We’re sorry you had a less than ideal experience while using our app and we appreciate you bringing this to our attention. We’d really like to improve your experience, but need more information to help with your unique issue. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.
No IPad Landscape mode yet available yet
Love the app very smooth. But still no landscape mode available yet for the app. Would be great to have it for the IPad.
Easy and works great
Downloaded the app, signed on with my existing John Hancock login and password, enabled Face ID and I’ve had not a single problem. So nice not to have to go to the webpage every time I want to check my account
All around crap
Spent all this time enrolling, then try to get out of app, says progress will be lost. No other way out. Close app, go back in and get promoted to enroll again. Get to end of enrollment again, website says to call customer service. Call CS twice, going through the slow automated prompts, get hung up on twice right when I get to a live person.
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Response from developer
We’re sorry for the less than friendly experience you had with John Hancock’s retirement app. It looks like there was a delay in fully processing your enrollment but it should be set now. We appreciate you making us aware of the issue. We’re working on improvements now to correct this.
Worst app
I’ve literally never written a review for an app but this one is so bad. Every time I log in it asks me to enroll even though I am enrolled and can see the balance of my account in the background. I try to contact JH for help and the submit button doesn’t work! What a horrible clunky piece of crap app. If they can’t manage to create a decent app in 2021 how are they managing my assets?!
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