Leave a Review John Hancock Retirement
This app just doesn't work
"We are currently experiencing technical difficulties. Please try again later." message pops up more than Youtube's double ads.
Like...why contribute to a 401k that you can't even access.nick_olas78
Security Compromised?
Why would I ever provide an app with my social security number AND my date of birth? Are you crazy? To use your website I never provided both and to use your prior app I did not provide both. You need to find another way to get users to initiate the app.MontcoJae
Problem with the app
So I instead this app and now my user name is not recognized and my password isn’t recognized I don’t want to change anything this must be a joke and a waste of timedorcku
Developer Response
Thanks for reaching out, we’d like to help resolve the issues you’re experiencing. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.App doesn’t let you access the transaction ledger
I need to see if my latest contribution was credited to my account. Unlike with my other 401(k) providers, the contribution typically isn’t credited on my pay day but several days later. That’s another issue.
The website gives me a server 500 error message so I can’t access my account there right now. And the app does not have any functionality to let us access this information. Why? It’s a simple table that shows the latest transactions/contributions. Any app worth their salt should let the account owners see the activity in their account, not just the totals.
I’m so annoyed that our company chooses to use John Hancock for our retirement plan.Show lessFroogalmom
Developer Response
Hi, thanks for taking the time to provide your feedback. We’re sorry for the negative experience you had with John Hancock’s retirement app. You can easily view your transaction and contribution history by clicking on the “view full retirement website” link in the app’s “More” tab.Nice User friendly App
I am using My Life Now app from almost 3 years and I never had major complaints. This new app provides website access from the app itself rather than logging to website through browser like in old app. This is great feature and reduces a lot of pain to see additional information like vested balance etc. without logging again.Show lessSpicy hacker
Developer Response
Hi - thanks for downloading John Hancock’s retirement app. To easily access additional detail without logging in to myplan.johnhancock.com, click on the “view full retirement website” link in the app’s “More” tab.John Hancock is the worst
Don’t trust them with your money. I’ve spent months trying to rollover my 401k and they simply won’t let me. My new plan doesn’t know what to do. My benefits manager doesn’t know what to do. I certainly don’t. Representatives are no help. Get your money out before they won’t let you.MusekBox
***Fake app. Identity is compromised***
Why would you design a app to not work? Doesn’t make sense. Links are not clickable and won’t let you proceed beside go back. But if you go back it says “ are you sure you want to go back? All data would be lost” Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. What’s the sense of this app really? I’ve tried closing the app. Restarting my phone. Reinstalling the app and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far.
App might be a fake app and now all my info and anyone else’s is compromised. Beware of this app.Show lessJoker Loco 562
Developer Response
Hi - rest assured that our app is real and your information hasn’t been compromised. We’re sorry you had a less than ideal experience while using our app and we appreciate you bringing this to our attention. We’d really like to improve your experience, but need more information to help with your unique issue. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.No IPad Landscape mode yet available yet
Love the app very smooth. But still no landscape mode available yet for the app. Would be great to have it for the IPad.Jonny8289
Easy and works great
Downloaded the app, signed on with my existing John Hancock login and password, enabled Face ID and I’ve had not a single problem. So nice not to have to go to the webpage every time I want to check my accountKarenark8
All around crap
Spent all this time enrolling, then try to get out of app, says progress will be lost. No other way out. Close app, go back in and get promoted to enroll again. Get to end of enrollment again, website says to call customer service. Call CS twice, going through the slow automated prompts, get hung up on twice right when I get to a live person.Show lessbite me robinhood
Developer Response
We’re sorry for the less than friendly experience you had with John Hancock’s retirement app. It looks like there was a delay in fully processing your enrollment but it should be set now. We appreciate you making us aware of the issue. We’re working on improvements now to correct this.
