John Hancock Retirement User Reviews

John Hancock Retirement

John Hancock Life Insurance Company (U.S.A)

Finance

Reviews Summary

Positive highlights

🔒

This app hasSecure access with Face ID

🤝

This app hasEasy to use and navigate

📊

This app hasProvides helpful retirement planning guidance

Negative highlights

⚠️

This app hasFrequent technical issues and glitches

🐢

This app hasSlow performance and loading times

📉

This app hasLack of detailed performance and transaction data

📱

This app hasLimited functionality compared to website

🔍

This app hasDifficult to find and access important information

🚫

This app hasEnrollment and account management issues

Top reviews

Most RecentHighest RatedLowest Rated

Using over a year

When the app works it’s good, but it’s rare (half the time, from my experience over the past year) that it can pull up your account information. Doesn’t give you a lot of faith in your retirement nest egg when half the time you can’t access it. Gave it two stars because it’s decent half the time when you can log in. They need to get serious!

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Zanzibar the Grey

3 years ago

Response from developer

Thanks for reaching out, we’d like to help resolve the issues you’re experiencing. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.

Terrible customer service and retirement plan

You cannot even get a representative on the phone. John Hancock is by far the worst broker used on any of my retirement plans. I can’t even get a representative on the phone to help with a rollover that I am not able to do through the website. Whenever you try to call and go through all the prompts, it says to call back later or visit the website. I’ve called during business hours daily for over a week and I am not able to do the rollover through the website so this is useless advice. Absolutely terrible customer service. I cannot wait to get my money out of this brokerage and into a real one and highly advise ANYBODY against using John Hancock.

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guccidaglacier

3 years ago

Response from developer

We’re sorry for the frustrating experience you’ve had. If you’re still in need of rollover assistance please contact our licensed specialists directly at 888-695-4472 (8:30am-7pm EST M-F).

You can’t see returns

What wouldn’t the app allow you to see returns on your investments at the very least. Ideally it’d be broken down by fund. Instead it gives you total amount which tells you nothing about your performance.

I understand there’s a link to the retirement website but then why am I using the app at all?

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jleesq184

3 years ago

Account access

Of any/all apps I have and use, this is by far the worst performing. Unfortunately, all my retirement funds are with Hancock, so it’s also the most important! Their response has been, ‘we’re having technical issues and IT is working on it’. Nobody has IT issues for 2 solid months.

Extremely Dissatisfied!!

3 years ago

Response from developer

We’re sorry for the frustration. We’re working to get things back to normal as quickly as possible. In the meantime, please contact us for assistance with your account by accessing https://myplan.johnhancock.com/contactus.

This app just doesn't work

"We are currently experiencing technical difficulties. Please try again later." message pops up more than Youtube's double ads.

Like...why contribute to a 401k that you can't even access.

nick_olas78

3 years ago

Security Compromised?

Why would I ever provide an app with my social security number AND my date of birth? Are you crazy? To use your website I never provided both and to use your prior app I did not provide both. You need to find another way to get users to initiate the app.

MontcoJae

3 years ago

Problem with the app

So I instead this app and now my user name is not recognized and my password isn’t recognized I don’t want to change anything this must be a joke and a waste of time

dorcku

3 years ago

Response from developer

Thanks for reaching out, we’d like to help resolve the issues you’re experiencing. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.

App doesn’t let you access the transaction ledger

I need to see if my latest contribution was credited to my account. Unlike with my other 401(k) providers, the contribution typically isn’t credited on my pay day but several days later. That’s another issue.

The website gives me a server 500 error message so I can’t access my account there right now. And the app does not have any functionality to let us access this information. Why? It’s a simple table that shows the latest transactions/contributions. Any app worth their salt should let the account owners see the activity in their account, not just the totals.

I’m so annoyed that our company chooses to use John Hancock for our retirement plan.

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Froogalmom

3 years ago

Response from developer

Hi, thanks for taking the time to provide your feedback. We’re sorry for the negative experience you had with John Hancock’s retirement app. You can easily view your transaction and contribution history by clicking on the “view full retirement website” link in the app’s “More” tab.

Nice User friendly App

I am using My Life Now app from almost 3 years and I never had major complaints. This new app provides website access from the app itself rather than logging to website through browser like in old app. This is great feature and reduces a lot of pain to see additional information like vested balance etc. without logging again.

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Spicy hacker

3 years ago

Response from developer

Hi - thanks for downloading John Hancock’s retirement app. To easily access additional detail without logging in to myplan.johnhancock.com, click on the “view full retirement website” link in the app’s “More” tab.

John Hancock is the worst

Don’t trust them with your money. I’ve spent months trying to rollover my 401k and they simply won’t let me. My new plan doesn’t know what to do. My benefits manager doesn’t know what to do. I certainly don’t. Representatives are no help. Get your money out before they won’t let you.

MusekBox