Unable to login
Like many others I’m unable to login.
My credentials work on the web site and are being entered by a password manager (app also does not play nicely with password managers)
Issue occurring on iPhone 13 mini with the latest iOS (15.5)
Tested on gigabit wifi as well as cellular data.
As a Sr. Software Engineer I’m happy to provide application logs but please do NOT tell me to contact tier 1 customer support for an issue they will have no idea how to resolve.
I am more than happy to hook up to a Mac and pull app debug logs though and send them to someone who can use them.
There is clearly an issue in the authentication flow between the app and backend services.
My credentials work on the web site and are being entered by a password manager (app also does not play nicely with password managers)
Issue occurring on iPhone 13 mini with the latest iOS (15.5)
Tested on gigabit wifi as well as cellular data.
As a Sr. Software Engineer I’m happy to provide application logs but please do NOT tell me to contact tier 1 customer support for an issue they will have no idea how to resolve.
I am more than happy to hook up to a Mac and pull app debug logs though and send them to someone who can use them.
There is clearly an issue in the authentication flow between the app and backend services.
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Response from developer
Hi - we appreciate the feedback. Our team is already working on new updates to improve our in-app experience.
Doesn’t work
This app doesn’t even work. Log in info is correct but nothing actually loads. There isn’t even a ticket submission function so the only way to tell them their app is broken is to leave this review.
Can’t log in through the app
I am able to log in online but not through the app.
It does not recognize my password.
Delete and reinstall install does not work.
It does not recognize my password.
Delete and reinstall install does not work.
Easy to use
The app gets into my account easily with FaceID, makes it simple to see my balance and mange it.
New updates?
New updates sacked my password, it no longer prompts…it does not work…I could never understand why so many companies “break” things when they think they need an “updated” version…ugh. Fix the bugs leave alone what works! Geesh
Response from developer
We’re sorry for the frustration. If we can help in any way, please contact us for assistance with your account by accessing https://myplan.johnhancock.com/contactus.
Disappointing
While I enjoy having access through an app, the app needs to work. I’m very disappointed as this app freezes EVERY time I use it. Please do an update to fix this issue. The app is literally of no use as is. 0/10 functionality unfortunately.
A few suggestions to make this app better
A few suggested improvements to this app would be lack of dark mode; after i launch the app (pre logon) there is a blue to white color transition which hurts my eyes (please stop that animation, and add dark mode).
Please also help to hide profiles; I have 2 profiles that I would like to hide.
Transactions; There’s also no way to see transactions. Thanks devs.
Please also help to hide profiles; I have 2 profiles that I would like to hide.
Transactions; There’s also no way to see transactions. Thanks devs.
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Response from developer
Hi - we appreciate the feedback. Our team is already working on new updates to improve our in-app experience.
Worse User experiences
The app works with the basic functionalities, but is the worse user experience and design app for financial customer! You guys should do a better work especially because are managing million and millions of dollars and we the investors are using more the phone nowadays
It’s 2022
It’s 2022 and the fact that a company a large as JH doesn’t have a functioning app is ridiculous. It says a lot about how they feel about their customers and how cutting edge they are. You still have to use snail mail to do business with them. Once the boomer generation dies so will your company. Please throw away the fax machine and hire someone to build an app and website.
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Response from developer
Hi Timmy, Our team would appreciate hearing specifically what you found frustrating. Please contact us directly by accessing https://myplan.johnhancock.com/contactus so that we can help ensure the app is working properly and see how we can improve your in-app experience.
Technical issue
“We are currently experiencing technical difficulties. Please try again later”. By “later”, it means “forever”.
I tried many times in a day and different days, it didn’t work.
Why bothered to deploy an app to production that is not working/fully tested?!
I tried many times in a day and different days, it didn’t work.
Why bothered to deploy an app to production that is not working/fully tested?!
