Leave a Review John Hancock Retirement
New updates?
New updates sacked my password, it no longer prompts…it does not work…I could never understand why so many companies “break” things when they think they need an “updated” version…ugh. Fix the bugs leave alone what works! GeeshTreborSteep
Developer Response
We’re sorry for the frustration. If we can help in any way, please contact us for assistance with your account by accessing https://myplan.johnhancock.com/contactus.Disappointing
While I enjoy having access through an app, the app needs to work. I’m very disappointed as this app freezes EVERY time I use it. Please do an update to fix this issue. The app is literally of no use as is. 0/10 functionality unfortunately.Juiceman1601
A few suggestions to make this app better
A few suggested improvements to this app would be lack of dark mode; after i launch the app (pre logon) there is a blue to white color transition which hurts my eyes (please stop that animation, and add dark mode).
Please also help to hide profiles; I have 2 profiles that I would like to hide.
Transactions; There’s also no way to see transactions. Thanks devs.Show lessrc-izz
Developer Response
Hi - we appreciate the feedback. Our team is already working on new updates to improve our in-app experience.Worse User experiences
The app works with the basic functionalities, but is the worse user experience and design app for financial customer! You guys should do a better work especially because are managing million and millions of dollars and we the investors are using more the phone nowadaysvictors16811
It’s 2022
It’s 2022 and the fact that a company a large as JH doesn’t have a functioning app is ridiculous. It says a lot about how they feel about their customers and how cutting edge they are. You still have to use snail mail to do business with them. Once the boomer generation dies so will your company. Please throw away the fax machine and hire someone to build an app and website.Show lessTimmy6914
Developer Response
Hi Timmy, Our team would appreciate hearing specifically what you found frustrating. Please contact us directly by accessing https://myplan.johnhancock.com/contactus so that we can help ensure the app is working properly and see how we can improve your in-app experience.Technical issue
“We are currently experiencing technical difficulties. Please try again later”. By “later”, it means “forever”.
I tried many times in a day and different days, it didn’t work.
Why bothered to deploy an app to production that is not working/fully tested?!Fhuynh
Using over a year
When the app works it’s good, but it’s rare (half the time, from my experience over the past year) that it can pull up your account information. Doesn’t give you a lot of faith in your retirement nest egg when half the time you can’t access it. Gave it two stars because it’s decent half the time when you can log in. They need to get serious!Show lessZanzibar the Grey
Developer Response
Thanks for reaching out, we’d like to help resolve the issues you’re experiencing. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.Terrible customer service and retirement plan
You cannot even get a representative on the phone. John Hancock is by far the worst broker used on any of my retirement plans. I can’t even get a representative on the phone to help with a rollover that I am not able to do through the website. Whenever you try to call and go through all the prompts, it says to call back later or visit the website. I’ve called during business hours daily for over a week and I am not able to do the rollover through the website so this is useless advice. Absolutely terrible customer service. I cannot wait to get my money out of this brokerage and into a real one and highly advise ANYBODY against using John Hancock.Show lessguccidaglacier
Developer Response
We’re sorry for the frustrating experience you’ve had. If you’re still in need of rollover assistance please contact our licensed specialists directly at 888-695-4472 (8:30am-7pm EST M-F).You can’t see returns
What wouldn’t the app allow you to see returns on your investments at the very least. Ideally it’d be broken down by fund. Instead it gives you total amount which tells you nothing about your performance.
I understand there’s a link to the retirement website but then why am I using the app at all?Show lessjleesq184
Account access
Of any/all apps I have and use, this is by far the worst performing. Unfortunately, all my retirement funds are with Hancock, so it’s also the most important! Their response has been, ‘we’re having technical issues and IT is working on it’. Nobody has IT issues for 2 solid months.Extremely Dissatisfied!!
Developer Response
We’re sorry for the frustration. We’re working to get things back to normal as quickly as possible. In the meantime, please contact us for assistance with your account by accessing https://myplan.johnhancock.com/contactus.
