John Hancock Retirement User Reviews

John Hancock Retirement

John Hancock Life Insurance Company (U.S.A)

Finance

Reviews Summary

Positive highlights

🔒

This app hasSecure access with Face ID

🤝

This app hasEasy to use and navigate

📊

This app hasProvides helpful retirement planning guidance

Negative highlights

⚠️

This app hasFrequent technical issues and glitches

🐢

This app hasSlow performance and loading times

📉

This app hasLack of detailed performance and transaction data

📱

This app hasLimited functionality compared to website

🔍

This app hasDifficult to find and access important information

🚫

This app hasEnrollment and account management issues

Top reviews

Leave a Review John Hancock Retirement

JH Mobile App is Nearly Useless
This mobile app is stuck in the stone ages. The information it provides to its investors is practically useless. It leans heavy towards “invest more money with us” but almost nothing around portfolio performance (a reason why to invest more) without many steps to open a Statement that’s days behind, and never in real time. Please take lesson from Fidelity, Charles Schwab and Morgan Stanley’s mobile app’s, yours is disappointing. Thank you
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JHnicnameMK
2 years ago
Developer Response
We’re sorry you had a less than ideal experience while using our app and we appreciate you bringing this to our attention.
Slower and less information
Was not able to review the same level of detail that was in previous version….
xavshwjrkd
2 years ago
Developer Response
We’d really like to improve your experience, but we need a little more detail to improve our experience for future app users. Please contact us directly by accessing https://myplan.johnhancock.com/contactus.
Horrible app
Your app is so basic that it’s not worth looking at. You are light years behind fidelity, Schwab and others.
Please actually invest resources into a functional app that actually allows a user to function
fintech app user
2 years ago
Unresponsive and difficult
Super slow. At times I cannot get on site
sweetlouragu
2 years ago
Very disappointing
I am unable to move my funds through your app to another account which I’d like to close my John Hancock. When I thought I was moving this account all I did was away from my former employees account to my own IRA account
Disappointeddevices
2 years ago
App died
This app is a direct reflection on this company. If you can’t manage to create a useable app , how can I trust you to manage my money? I can’t log on and have to jump through hoops to get my balance . This does not inspire confidence in this company .
Flextrez
2 years ago
Unable to login
Like many others I’m unable to login.

My credentials work on the web site and are being entered by a password manager (app also does not play nicely with password managers)

Issue occurring on iPhone 13 mini with the latest iOS (15.5)

Tested on gigabit wifi as well as cellular data.

As a Sr. Software Engineer I’m happy to provide application logs but please do NOT tell me to contact tier 1 customer support for an issue they will have no idea how to resolve.

I am more than happy to hook up to a Mac and pull app debug logs though and send them to someone who can use them.

There is clearly an issue in the authentication flow between the app and backend services.
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stupidhavetohaveanickname
2 years ago
Developer Response
Hi - we appreciate the feedback. Our team is already working on new updates to improve our in-app experience.
Doesn’t work
This app doesn’t even work. Log in info is correct but nothing actually loads. There isn’t even a ticket submission function so the only way to tell them their app is broken is to leave this review.
geo19851299
2 years ago
Can’t log in through the app
I am able to log in online but not through the app.
It does not recognize my password.
Delete and reinstall install does not work.
eyalylu
2 years ago
Easy to use
The app gets into my account easily with FaceID, makes it simple to see my balance and mange it.
Mwright27
2 years ago