Nielsen Meter Companion User Reviews

Top reviews

Can not log in since 3.0

Can not log into the app, just a spinning circle that never stops. Have not been able to access for several days, maybe a week or longer. Clearly and issue with most recent version

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

App infinite loading

Lost my meter and went to use app to find it. I was greeted with an infinite loading screen for over 30 minutes and just gave up trying to find meter when it’s 11:30 at night. It’s just inconvenient having an app so inconsistent.

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

App stopped opening

Not sure what the app is doing when it just looks like it’s working to open or opens to a blank page. Had issues before but those were quickly resolved, but this has been over a week with no change

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

Was working… now not so much

Was working great and I loved to use it to find out meters. Now no one in my household can even get the app to open anymore. It’s just a blank white screen. Super frustrating when you’re trying to find your meter and can’t

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

Stopped working

The app has stopped working and Nielsen doesn’t reach out to me with updates. I had to call them about it and the customer service person was down right rude.

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

App 100% unresponsive

I can’t get past the login screen for over a week. It just displays a loading circle with the words “please wait…” over the login screen and never moves past it.

I’ve force closed the app, deleted and reinstalled, and it still doesn’t work. Please fix.

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

App not loading

I have been trying to log into my app and every time I attempt it tells me please wait and shows me loading screen and it just stays like the entire time. Then, when I exit the app to refresh it, and then it’s blank after that I am trying to check and make sure my things are synced

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

App slow

After a year, app stopped working, try to reset psw, froze, turned off and on, no help, disconnected on phone call 😒

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

After last update not working

Maybe it’s a combination but after the last app update and iOS 18 update app will not load.

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

Unreliable

Used to work but almost stopped working since the last update. Hope they will fix it

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

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