Liigu mobility User Reviews

Liigu OU

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Scam- your deposit will be stolen

Please heed this review. I booked with them in September of this year. It is now December and I have yet to be refunded my deposit. There were no problems during my rental period. They just straight up charged my card and haven’t returned the deposit amount. They don’t tell you in advance how much they are charging as a deposit nor do they make it evident that a deposit would be charged in the first place. I have lost $1600 due to this company. I encourage you to look up other reviews on liigu.

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Yuzeen

9 days ago

Scam fraud

Fraud!!! do not use Liigu at all. Hi, Everyone. This company is a fraud and they are doing scams, and I want to share my experience with you guys. I took a car on rental on 28th September and returned it clean and safely on 01st of October. Before taking the car on the rental I asked them about the security deposit they are charging me when I will get that back they clearly told me 72 hours after returning the car. But today it has been more than 03 weeks and I have not received my refund. Every time I ask about the refund they keep on saying the review is going on review is going on, what types of mechanics are doing that review which is taking so long???? Even an accidentally damaged car gets repaired within a week. I am chasing them every day because 2400 CAD is not a small amount for a student. They are telling me our sales target has not been completed, which is why it is taking so long - but what do I have to do with your sales target??? I am not your employee, I am a customer!!! I need my refund back ASAP.

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bharat8888

2 months ago

Scam alert-you may not get your deposit back

I was really hoping to like this company. I’ve rented many cars while traveling around Europe and I’ve never encountered anything like this with a rental company. Just like everyone else- I too am waiting for the return of my deposit. Another couple traveling with us rented from the same company and they too have not received their deposit back.
Our rental was from September 11-18th.
For our return, we were running late so decided not to fill the cars with gas thinking it would be taken out of the deposit. We had a problem getting into the car lot as we didn’t realize there was a code so we pulled a ticket instead. We weren’t sure if this would cause a problem, but also figured they could take any fees out of our deposit. While trying to figure out the gate, one of us was exactly one minute late getting into the lot. We didn’t think this would make any difference in cost of rental. As instructed we took pictures/videos before and after the rental as instructed, and we absolutely did not cause any damage to any of the two vehicles
The overall experience of the rental process and keyless entry was seamless. The description of the car was exactly what I reserved online, but it’s all been lost on the frustration of trying to get my deposit back for the past month.
I’ve sent an email each week since the return and always have received a reply, but at this point I feel their just pacifying me with “we value you as a customer” and “we’ll look into this right away” Liigu has not once reached out to me or the other couple during this entire process of trying to get our deposit back. We’ve always had to initiate the conversation.
At this point I don’t know if I’ll ever receive an explanation as to why the hold on my deposit and also not expecting to get any of my deposit back.

Wish it were a better experience.

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Annmarieschacht

2 months ago

Response from developer

Hello Ann Marie, We sincerely apologise for the delay in refunding your deposit and fully understand how frustrating this experience has been for you. We appreciate your patience and want to assure you that our team is actively working on processing your refund as quickly as possible. You will be notified as soon as the deposit has been returned. We deeply regret that this situation has overshadowed your overall positive experience with the rental process, and we are committed to improving our communication and customer service. Please know that we truly value your business and are here to assist with any further concerns you may have. Thank you again for your understanding. Kind regards, Lana from Liigu

Unreliable company

I had a reservation with Liigu for half a year and they canceled my reservation a day before I was supposed to leave without warning. Terrible company. Terrible app.

Jinnandjuice

2 months ago

Response from developer

Hello, We sincerely apologize for the inconvenience and frustration caused by the cancellation of your reservation. We understand how disappointing it must have been, especially after planning so far in advance. Unfortunately, due to unforeseen circumstances, we were unable to fulfill your booking, and we deeply regret the short notice. We take full responsibility for the lack of communication and are continuously working to improve both our service and app to prevent situations like this from happening in the future. Once again, we apologize for the inconvenience. Kind regards, Lana from Liigu

They need to be shut down immediately

They will charge you a deposit of $1600 without your knowledge and steal your money. I had a two day rental with minimal driving and they would not give my deposit back. They should be sued and shut down as a company. It’s a scam.

jekkejebdjd

3 months ago

Response from developer

Hello Vincent, We are sorry to hear about your experience and understand your frustration. However, we want to clarify that our website clearly states that a deposit will be charged 48 hours before the rental begins. We apologise if this information was not clear enough during your booking process. After the vehicle inspection, we can confirm that your deposit was refunded. We’ve also reached out to provide you with the invoice confirming this refund. We hope this clears up the situation. Kind regards, Lana from Liigu

Absolute SCAM - do not trust

Absolute SCAM - do not trust. They cancelled my booking WHEN I LANDED because my photo ID upload “did not meet their requirements” and they charged me £100 to do so!!! Then I had to pay £300 for an airport taxi!! I don’t think they ever had a car for me - just a total rip off.

Alex_1738_

3 months ago

Response from developer

Hello Alex, We're sorry to hear about your experience. After reviewing your booking, we found that the photo of the driver's license provided was a photo of a photo, rather than the physical license itself. Unfortunately, we cannot accept this, as specified in our photo requirements. We have refunded your deposit in full. However, since the payment for the car rental was made to the broker VIP Cars, we recommend contacting them directly regarding the rental cost, as they have their own cancellation policies. We apologise again for the inconvenience. Kind regards, Lana from Liigu

They switched off the car while I was at a gas station

Horrible customer service experience and frankly dangerous service. I was returning the car and the car switched off because I was 10 minutes late returning the car while at a busy gas station. I thus blocked traffic for about 10 minutes while I had to argue with a customer rep to turn car back on who, instead of sympathizing, kept telling me that I’d have to pay a day extra. After complaining about the experience, Liigu waived the extra day but put in a late charge that was basically the same amount.

The rental experience was otherwise decent, although frankly the lack of in person customer support is just not worth it, and the keyless approach means you have to have your phone charged or be in cell service at all times to make it work. That and the horrible, stressful return experience, slow customer service response times, and lack of sympathy mean that it’s far better to just use a normal rental car service.

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Stuck at Gas Station

6 months ago

Response from developer

Thank you for your feedback. We're sorry for the difficulties during your rental return. We did not turn off your car remotely; it was likely a temporary technical issue. We understand how stressful this was and apologize for the inconvenience. Your feedback about the keyless system and customer support is valuable and will help us improve. If you have further concerns, please contact our customer support team. Best regards, Lana from Liigu

Horrible app and awful company

Compete scam. Leads you to a car that doesn’t exist and the person on the phone is useless. Then they charge you with a “no show” fee after leaving you stranded. Stay away at all cost.

Max_7352

6 months ago

Response from developer

Thank you for your feedback. We apologize for the frustration you experienced. The car was indeed available, but it seems there was a misunderstanding or difficulty in locating it. We strive to provide clear instructions and support, and we're sorry that we fell short in this instance. We regret any inconvenience this has caused and appreciate your feedback as it helps us improve our services to prevent such issues in the future. Best regards, Lana from Liigu

Very very poor service

After leaving the airport the app didn’t work again. Could not travel to anywhere where we would not get phone connection or we would not be able to call customer service to get them to remote unlock. Never ever use this rental company.

Cfsdhh125863hfd

6 months ago

Response from developer

Thank you for your feedback. We're sorry to hear about the issues you faced with the app. We understand how frustrating this must have been. Our team is working to improve app reliability in all areas, and your feedback helps us make necessary improvements. Best regards, Lana from Liigu

Crazy charges for impossible to find damage.

I picked up my car in the middle of the night. It was parked in an unlit parking lot at the side of a hill so I had to use my phone to see any damage and couldn’t access the front of the car except by leaning over from the side. They later charged me about 200 bucks for a 1 inch scratch on the *underside* of the front bumper, plus a 45 euro administrative fee. I did not cause this scratch, and there’s no way I could have seen it except in bright daylight with full access to the front of the car and getting down on my belly. Its a ludicrously stringent policy and they probably choose dark parking lots just to make it easier to overcharge people for damage they didn’t cause. I won’t rent from them again and recommend you don’t either unless you want to get charged for damage other people caused or for every tiny scratch from gravel or the like.

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clickmd

7 months ago

Response from developer

Hello, We're sorry to hear about your dissatisfaction with the outcome of your rental experience. At Liigu, we aim for transparency and fairness in our damage assessment practices. We understand that inspecting a vehicle in suboptimal lighting is challenging, and we take such concerns seriously as they help us continually refine our processes. While our policy emphasizes the importance of diligent vehicle inspection by customers, we are actively exploring ways to improve the accessibility and conditions of vehicle pickup locations to aid in this process. We value your feedback, as it is crucial for our ongoing efforts to enhance service quality and customer satisfaction. Thank you for bringing this to our attention. Best regards, Jennifer from Liigu