Leave a Review Liigu mobility
Unreliable company
I had a reservation with Liigu for half a year and they canceled my reservation a day before I was supposed to leave without warning. Terrible company. Terrible app.Jinnandjuice
Developer Response
Hello, We sincerely apologize for the inconvenience and frustration caused by the cancellation of your reservation. We understand how disappointing it must have been, especially after planning so far in advance. Unfortunately, due to unforeseen circumstances, we were unable to fulfill your booking, and we deeply regret the short notice. We take full responsibility for the lack of communication and are continuously working to improve both our service and app to prevent situations like this from happening in the future. Once again, we apologize for the inconvenience. Kind regards, Lana from LiiguThey need to be shut down immediately
They will charge you a deposit of $1600 without your knowledge and steal your money. I had a two day rental with minimal driving and they would not give my deposit back. They should be sued and shut down as a company. It’s a scam.jekkejebdjd
Developer Response
Hello Vincent, We are sorry to hear about your experience and understand your frustration. However, we want to clarify that our website clearly states that a deposit will be charged 48 hours before the rental begins. We apologise if this information was not clear enough during your booking process. After the vehicle inspection, we can confirm that your deposit was refunded. We’ve also reached out to provide you with the invoice confirming this refund. We hope this clears up the situation. Kind regards, Lana from LiiguAbsolute SCAM - do not trust
Absolute SCAM - do not trust. They cancelled my booking WHEN I LANDED because my photo ID upload “did not meet their requirements” and they charged me £100 to do so!!! Then I had to pay £300 for an airport taxi!! I don’t think they ever had a car for me - just a total rip off.Alex_1738_
Developer Response
Hello Alex, We're sorry to hear about your experience. After reviewing your booking, we found that the photo of the driver's license provided was a photo of a photo, rather than the physical license itself. Unfortunately, we cannot accept this, as specified in our photo requirements. We have refunded your deposit in full. However, since the payment for the car rental was made to the broker VIP Cars, we recommend contacting them directly regarding the rental cost, as they have their own cancellation policies. We apologise again for the inconvenience. Kind regards, Lana from LiiguThey switched off the car while I was at a gas station
Horrible customer service experience and frankly dangerous service. I was returning the car and the car switched off because I was 10 minutes late returning the car while at a busy gas station. I thus blocked traffic for about 10 minutes while I had to argue with a customer rep to turn car back on who, instead of sympathizing, kept telling me that I’d have to pay a day extra. After complaining about the experience, Liigu waived the extra day but put in a late charge that was basically the same amount.
The rental experience was otherwise decent, although frankly the lack of in person customer support is just not worth it, and the keyless approach means you have to have your phone charged or be in cell service at all times to make it work. That and the horrible, stressful return experience, slow customer service response times, and lack of sympathy mean that it’s far better to just use a normal rental car service.Show lessStuck at Gas Station
Developer Response
Thank you for your feedback. We're sorry for the difficulties during your rental return. We did not turn off your car remotely; it was likely a temporary technical issue. We understand how stressful this was and apologize for the inconvenience. Your feedback about the keyless system and customer support is valuable and will help us improve. If you have further concerns, please contact our customer support team. Best regards, Lana from LiiguHorrible app and awful company
Compete scam. Leads you to a car that doesn’t exist and the person on the phone is useless. Then they charge you with a “no show” fee after leaving you stranded. Stay away at all cost.Max_7352
Developer Response
Thank you for your feedback. We apologize for the frustration you experienced. The car was indeed available, but it seems there was a misunderstanding or difficulty in locating it. We strive to provide clear instructions and support, and we're sorry that we fell short in this instance. We regret any inconvenience this has caused and appreciate your feedback as it helps us improve our services to prevent such issues in the future. Best regards, Lana from LiiguVery very poor service
After leaving the airport the app didn’t work again. Could not travel to anywhere where we would not get phone connection or we would not be able to call customer service to get them to remote unlock. Never ever use this rental company.Cfsdhh125863hfd
Developer Response
Thank you for your feedback. We're sorry to hear about the issues you faced with the app. We understand how frustrating this must have been. Our team is working to improve app reliability in all areas, and your feedback helps us make necessary improvements. Best regards, Lana from LiiguCrazy charges for impossible to find damage.
I picked up my car in the middle of the night. It was parked in an unlit parking lot at the side of a hill so I had to use my phone to see any damage and couldn’t access the front of the car except by leaning over from the side. They later charged me about 200 bucks for a 1 inch scratch on the *underside* of the front bumper, plus a 45 euro administrative fee. I did not cause this scratch, and there’s no way I could have seen it except in bright daylight with full access to the front of the car and getting down on my belly. Its a ludicrously stringent policy and they probably choose dark parking lots just to make it easier to overcharge people for damage they didn’t cause. I won’t rent from them again and recommend you don’t either unless you want to get charged for damage other people caused or for every tiny scratch from gravel or the like.Show lessclickmd
Developer Response
Hello, We're sorry to hear about your dissatisfaction with the outcome of your rental experience. At Liigu, we aim for transparency and fairness in our damage assessment practices. We understand that inspecting a vehicle in suboptimal lighting is challenging, and we take such concerns seriously as they help us continually refine our processes. While our policy emphasizes the importance of diligent vehicle inspection by customers, we are actively exploring ways to improve the accessibility and conditions of vehicle pickup locations to aid in this process. We value your feedback, as it is crucial for our ongoing efforts to enhance service quality and customer satisfaction. Thank you for bringing this to our attention. Best regards, Jennifer from LiiguDO NOT USE - Fraudulent company
They are trying to charge us for damages that we did not cause.
I have sent them photos to prove this from drop off, but they are still trying to pursue us with threats.JamesCBaxter
Arnaque!!
J’ai loué un voiture avec eux du 16 au 24 février. Nous sommes le 06 Mars et ils ne m’ont toujours pas remboursé mon dépôt de sécurité. Prétextant des dommages sur la voiture, alors que j’ai fait laver la voiture et pris des photos intérieur et extérieur lors de la remise et AUCUN dommage. J’ai rendu la voiture en parfaite état! Le dépôt est de 2238,72$
Il ne sont pas en mesure de dire quel est le dommage ni de m’envoyer des photos! Pire service ever!!Show lessCyril F C
Developer Response
Bonjour Cyril, Nous vous présentons nos sincères excuses pour les désagréments que vous avez subis en raison du retard dans le remboursement de votre dépôt de garantie. Après avoir soigneusement examiné l'état du véhicule à son retour et pris en compte toutes les preuves fournies, nous avons procédé au remboursement de votre dépôt de garantie. Veuillez patienter quelques jours pour que le remboursement apparaisse sur votre compte. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter directement à support@liigu.me Une fois encore, nous vous présentons nos excuses pour les désagréments que cela a pu occasionner et vous remercions de votre compréhension. Cordialement, Jeanne de LiiguCharged for regular wear and tear
Charged for a tiny surface level scratch on plastic. The car was full of stickers were they charged other costumer for other tiny damage. Clearly, the business model is to charge every costumer 100-300 € for regular wear and tear. Not worth it. It’s a scam.Jo35433
Developer Response
Dear customer, We appreciate you taking the time to share your experience with us. Our aim is always to be transparent about our pricing and policies. Your feedback is valuable to us, and we take it seriously as we strive to improve our services. If you would like to discuss this matter further or have any questions, please feel free to reach out to us directly. Thank you for choosing Liigu, and we hope to have the opportunity to address your concerns and provide a better experience in the future. Best regards, Jennifer from Liigu
