Leave a Review Liigu mobility
Tried to charge me for damage i didnt do!
Corporate racketeering classic, said I damaged the car and wanted to charge me an extra 220 euros. Luckily for me and unfortunately for them, this has happened to me before! So I had taken a video before taking the car which shows the damage was already there! Disgraceful behaviour as always from rental companies. Response from developer is misleading, have received no further communication from the company after taking the money from my account.
Misleading response from the developer. Have had no further communication after submitting evidence and they have yet to return the money which they decided to take from my account!Show lessKB_28
Developer Response
Dear Reviewer, We appreciate you taking the time to share your experience with us, and we are truly sorry to hear about the inconvenience you faced during your rental. We deeply regret any misunderstanding regarding the damage to the car. Your diligence in taking a video before the rental proved to be invaluable in this situation, and we're relieved that you had the evidence to refute the claim. We understand the frustration that can arise from such situations, and we apologize for any distress it may have caused. We hope you might consider giving us another opportunity in the future, as we are committed to providing a better experience. Thank you for your understanding. Best regards, Jennifer from LiiguStupid
They rent cars when they don’t have cars.Tirgcfjnds
Developer Response
Dear customer, We apologize for any inconvenience caused by a shortage of available cars. This is not typical of our service, and we're actively addressing this issue to improve our service. Your feedback is valuable, and we appreciate your patience. If you have any specific concerns or need assistance, please don't hesitate to contact us. We value your business and aim for a better experience next time.Good once located
Had a bit of a long walk to collect, 20min. All tech worked ok. Later in the week I parked in underground car park and key would not connect, three times. Very helpful phone assistant both times. All resolved and happy with the hire overall.cat d'or
Multiple failure to connect. What a nightmare!
Multiple failure to connect. What a nightmare!
Love everything about it except app couldn’t connect multiple times in remote locations!
Please reach out and I will explainWhy jab
Developer Response
Dear Customer, We're deeply sorry to hear about the challenges you faced with our app while in remote locations. Your feedback is invaluable to us as we strive to enhance our services. We would greatly appreciate the opportunity to learn more about your experience and address any issues you encountered. Please feel free to reach out to us directly at support@liigu.me, and we'll do everything we can to assist you and resolve any concerns you may have. Best regards, Jennifer from Liigu.My rental experience
Very great service. Provided me a car earlier than the scheduled pickup time. Vehicle was cleaned and fueled (cool car too). Communication through WhatsApp support was fantastic. Would 100% recommend to anyone who needs a carColt-91
Good service
Everything went fine, service was excellent, would have been good if the vehicle was at the same terminal as our arrival, would definitely use them again.PAG 1
Developer Response
Thank you for your review! It is lovely that you had a great trip with Liigu’s keyless car. We are actively expanding in Southern Europe and can’t wait to see you again.Some good some bad
I liked the keyless entry and no need for a check in desk. I also thought the support team was good. I just didn’t like how many times I had to call or message the support team because the Bluetooth would not connect or because the doors wouldn’t lock.
Overall a good experience but there are still some glitches for them to work out.Show lessFldleos
Developer Response
Dear Fldleos, thank you very much for your review. It’s great to hear that you found keyless rental a good idea. We value our customers’ time and understand the importance of not having to wait in line at a rental desk. Our customer support team is doing an excellent job and is available 24/7. We are sorry you had some issues with Bluetooth and locking the door. We will investigate your case and explain what happened if you contact us via support@liigu.me. Some previous problems with locking were an old version of the Liigu app, the customer being too far from the car, or some missing permissions in the app. Welcome back, travelling with Liigu again!Nice car
Service was clever concept and quick pick-up but App had glitches and car air conditioning didn’t workMadzo920
Developer Response
Thank you for sharing your experience with us. We are thrilled you enjoyed the innovative keyless car concept. When renting next time with Liigu, please do not hesitate to contact our live customer support 24/7. Our team stands by you through the whole booking and renting process. See you soon again!Gamechanger for car rental
So thrilled with my first experience with Liigu. Lovely car and a seamless pick up and drop off. Saved so much time! I’m converted!Issy_27
Developer Response
Dear Issy, thank you so much for your support! We believe you don’t need to meet someone to rent a car because you can do it via your smartphone and the Liigu app and save a lot of time. We are actively expanding in Europe and look forward to seeing you again renting with us!Awesome all round!
Great experience in app and in practice - cars are great, service is great and much easier and smoother than the main stream rental companies where you have to wait for ages for your car. Favourite way to rent a car - only wish they were in more locations !DMcCredie
Developer Response
Dear DMcCredie, it is fantastic to hear you enjoyed travelling with Liigu keyless car. Thank you for your support! Time is everybody’s most precious resource and should be spent doing things that bring us joy. You bring joy to us, so we’d love to see you travelling with Liigu again! By the way, we are expanding in Southern Europe - let’s keep in touch via our social media channels.
