Liigu mobility User Reviews

Liigu OU

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DO NOT USE - Fraudulent company

They are trying to charge us for damages that we did not cause.
I have sent them photos to prove this from drop off, but they are still trying to pursue us with threats.

JamesCBaxter

9 months ago

Arnaque!!

J’ai loué un voiture avec eux du 16 au 24 février. Nous sommes le 06 Mars et ils ne m’ont toujours pas remboursé mon dépôt de sécurité. Prétextant des dommages sur la voiture, alors que j’ai fait laver la voiture et pris des photos intérieur et extérieur lors de la remise et AUCUN dommage. J’ai rendu la voiture en parfaite état! Le dépôt est de 2238,72$
Il ne sont pas en mesure de dire quel est le dommage ni de m’envoyer des photos! Pire service ever!!

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Cyril F C

9 months ago

Response from developer

Bonjour Cyril, Nous vous présentons nos sincères excuses pour les désagréments que vous avez subis en raison du retard dans le remboursement de votre dépôt de garantie. Après avoir soigneusement examiné l'état du véhicule à son retour et pris en compte toutes les preuves fournies, nous avons procédé au remboursement de votre dépôt de garantie. Veuillez patienter quelques jours pour que le remboursement apparaisse sur votre compte. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter directement à support@liigu.me Une fois encore, nous vous présentons nos excuses pour les désagréments que cela a pu occasionner et vous remercions de votre compréhension. Cordialement, Jeanne de Liigu

Charged for regular wear and tear

Charged for a tiny surface level scratch on plastic. The car was full of stickers were they charged other costumer for other tiny damage. Clearly, the business model is to charge every costumer 100-300 € for regular wear and tear. Not worth it. It’s a scam.

Jo35433

10 months ago

Response from developer

Dear customer, We appreciate you taking the time to share your experience with us. Our aim is always to be transparent about our pricing and policies. Your feedback is valuable to us, and we take it seriously as we strive to improve our services. If you would like to discuss this matter further or have any questions, please feel free to reach out to us directly. Thank you for choosing Liigu, and we hope to have the opportunity to address your concerns and provide a better experience in the future. Best regards, Jennifer from Liigu

Tried to charge me for damage i didnt do!

Corporate racketeering classic, said I damaged the car and wanted to charge me an extra 220 euros. Luckily for me and unfortunately for them, this has happened to me before! So I had taken a video before taking the car which shows the damage was already there! Disgraceful behaviour as always from rental companies. Response from developer is misleading, have received no further communication from the company after taking the money from my account.

Misleading response from the developer. Have had no further communication after submitting evidence and they have yet to return the money which they decided to take from my account!

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KB_28

a year ago

Response from developer

Dear Reviewer, We appreciate you taking the time to share your experience with us, and we are truly sorry to hear about the inconvenience you faced during your rental. We deeply regret any misunderstanding regarding the damage to the car. Your diligence in taking a video before the rental proved to be invaluable in this situation, and we're relieved that you had the evidence to refute the claim. We understand the frustration that can arise from such situations, and we apologize for any distress it may have caused. We hope you might consider giving us another opportunity in the future, as we are committed to providing a better experience. Thank you for your understanding. Best regards, Jennifer from Liigu

Stupid

They rent cars when they don’t have cars.

Tirgcfjnds

a year ago

Response from developer

Dear customer, We apologize for any inconvenience caused by a shortage of available cars. This is not typical of our service, and we're actively addressing this issue to improve our service. Your feedback is valuable, and we appreciate your patience. If you have any specific concerns or need assistance, please don't hesitate to contact us. We value your business and aim for a better experience next time.

Good once located

Had a bit of a long walk to collect, 20min. All tech worked ok. Later in the week I parked in underground car park and key would not connect, three times. Very helpful phone assistant both times. All resolved and happy with the hire overall.

cat d'or

a year ago

Multiple failure to connect. What a nightmare!

Multiple failure to connect. What a nightmare!
Love everything about it except app couldn’t connect multiple times in remote locations!
Please reach out and I will explain

Why jab

a year ago

Response from developer

Dear Customer, We're deeply sorry to hear about the challenges you faced with our app while in remote locations. Your feedback is invaluable to us as we strive to enhance our services. We would greatly appreciate the opportunity to learn more about your experience and address any issues you encountered. Please feel free to reach out to us directly at support@liigu.me, and we'll do everything we can to assist you and resolve any concerns you may have. Best regards, Jennifer from Liigu.

My rental experience

Very great service. Provided me a car earlier than the scheduled pickup time. Vehicle was cleaned and fueled (cool car too). Communication through WhatsApp support was fantastic. Would 100% recommend to anyone who needs a car

Colt-91

a year ago

Good service

Everything went fine, service was excellent, would have been good if the vehicle was at the same terminal as our arrival, would definitely use them again.

PAG 1

a year ago

Response from developer

Thank you for your review! It is lovely that you had a great trip with Liigu’s keyless car. We are actively expanding in Southern Europe and can’t wait to see you again.

Some good some bad

I liked the keyless entry and no need for a check in desk. I also thought the support team was good. I just didn’t like how many times I had to call or message the support team because the Bluetooth would not connect or because the doors wouldn’t lock.

Overall a good experience but there are still some glitches for them to work out.

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Fldleos

a year ago

Response from developer

Dear Fldleos, thank you very much for your review. It’s great to hear that you found keyless rental a good idea. We value our customers’ time and understand the importance of not having to wait in line at a rental desk. Our customer support team is doing an excellent job and is available 24/7. We are sorry you had some issues with Bluetooth and locking the door. We will investigate your case and explain what happened if you contact us via support@liigu.me. Some previous problems with locking were an old version of the Liigu app, the customer being too far from the car, or some missing permissions in the app. Welcome back, travelling with Liigu again!