Leave a Review SkyBell
JUNK!!!
This is a piece of junk and unfortunately you can’t go back to the previous version. It has practically rendered my SkyBell useless.I Luv TCKs
Developer Response
Hi, we want to learn more about what you are experiencing, please email us at support@skybell.com, or call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). Thank you!Pretty worthless
I switched over to the new app and have not been able to replicate even the most basic functions that I had on the old app. SkyBell tech support folks were kind and patient with me on two calls, but they were unable to solve my problems. I now have only a doorbell that rings outside, not on my iPhone. Despite a reboot and settings review with tech support, I have no motion activations and no notifications for doorbell or motion. I’m kicking myself for switching and there’s no hope for a fix in sight. Tech support indicated that the new app may not yet be totally compatible with my Trimline Plus model, but until the glitches are resolved, I’m stuck with basically no doorbell. Please fix the app before going live.Show lesspost14
Developer Response
Hi, so I can tie this review back to the tickets opened by support, could you email us and reference this review as well as provide the serial number of your SkyBell. Thank you!New App
No problem at all migrating from the old app to the new app. The new app is great!!BarbLWashing
Developer Response
Fantastic! Glad you are liking the new app! If you ever need help, or have any questions we are always here to help. Thanks!How is this an upgrade?!
Terrible.
1.) Activity clips take forever to process for review. Once they are you have a small window to check them out, if not they are all of a sudden unavailable unlike the 1st Skybell app. Activity clips are basically useless.
2.) It’s been mentioned before, but you can “pinch zoom” in activity view and live view.
3.) Live view takes a lot longer to upload compared to the 1st Skybell app as well. It even times out occasionally when I never had issues in the past.
I wish we can go back to old app. I’m currently looking to switch altogether to a new video bell because this is now useless. Not sure who approved this, but they probably use a Ring or other option because there is no way they would like the update.Show lessApplesoverPlums
Developer Response
We want to learn more about what is happening. Please contact our support team so we can get more information about the SkyBell, please email us at support@skybell.com, or call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). Thank you!I need help!
I would like to know if the SkyBell premium is free, because on the app says that I’m not going to get charge for getting the premium! 🧐anaisabel17
Developer Response
We believe it is better. Give us a call and we can see what happened during the migration process and get everything back on line. Call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). Talk to you soon!even worse
after connecting the bell, camerevis not seen unless microphone is enable; this is ridiculous for a quality appCrisZ_Co
Developer Response
Thank you for the feedback. The app does require Microphone permissions from iOS because it is meant to be a two-way video doorbell. If the permissions are enabled, but you are having mic issues, we would like to learn more, please do not hesitate to reach out to our support team. You can email them at support@skybell.com, or call 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). We are here to helpCan’t migrate from old app.
Please create a functional app before releasing it.Reposado
Developer Response
Hi, Based on your subject line, if you are running into issues migrating your device from the HD app to the new SkyBell app, please call the support team. We can investigate and address any migration issues you are running into, that way you can truly use the new app. Please email us at support@skybell.com, or call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). We are here to help.Skybell
Does not work well even on the most sensitive settings. A person has to be within four or five feet of the skybell camera to register. The camera is about twenty feet from my driveway and is pointed right at it but when I drive into the garage from the driveway, it does not even register a recording. Cars passing on the street do not register a recording.
Skybell HD did register some cars and trucks. But even it did not record people walking by on sidewalk right in the camera’s view. Inconsistent.
But the Skybell HD did a real good job of picking up shadow movement. Got many recordings of nothing. Totally unsatisfied.Show less777Billy778
Developer Response
Thank you for the detailed report. This is something we have forwarded to the support team. If you have time, please call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) or Saturdays from 9am - 1pm (Pacific). We can see what is happening real time and try to fine tune the motion settings under the advanced tab with you. Thanks!Bad Overall
Migrated from the previous app, and it got worse. I try to watch the live video feed and it plays 2 seconds of video then immediately cuts out, stopping all video. And the quality is horribleStalin4Life
Developer Response
Thank you for the information. That is not normal behavior for live view. We would like to learn more about the device and app settings you have active. We also want to get samples from Live View, as well as Button Press, and Motion Detection if available. Please email us at support@skybell.com, or call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). We are here to helpNo videos in activity
What happened to the activity videos? I get some gibberish when I click on activity. Please fix.QARichardson
Developer Response
Thank you for the feedback, we apologize that you cannot see your videos. To better understand what is happening and so we understand what you mean by, "some gibberish", please reach out to support@skybell.com and share with us what you are seeing instead of the videos. If you could upload a screen grab that would be very helpful. Thank you!
