Leave a Review SkyBell
Want My HD Setup Back!
Just found out you can't go back to the HD app once you've migrated to Gen5 🙁 So disappointed in the Gen5 viewfinder. Not as big as in HD and zoom function is not as good. Can't stretch the image. Please fix the viewfinder! Lots of talk about this on Reddit.Fallingforward3
Developer Response
Hi, Thank you for the feedback on the viewfinder aspect ratio. We would like more info, including screen captures. If possible, please open a support ticket, with screen captures, and reference back to this feedback. We are also reviewing the comments and feedback posted on Reddit too! As for the zoom, I know the pinch-to-zoom is not active YET specifically in Landscape mode will be released soon, meanwhile the double tap to zoom is, at least on live view. We will look at the pinch-to-zoom functionality. Your feedback is going to make the new SkyBell App, even better than the HD app!New Skybell App is much better
Retire the old app! This new app is way better
Notifications now have image previews
Motion events are now filtered by body and face detection
Motion Zones now filter out my moving trees
Custom Ring tones
So much better SkyBell !SpeedRacer100plus
Developer Response
Hi, So happy the new app is able to make your experience with the SkyBell even better! If you ever need any assistance, please do not hesitate to reach out. You can visit http://support.skybell.com, email us at support@skybell.com, or call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). We are here to help!New features and
I have 2 SkyBell devices (Trim2 and HD40). False triggers are almost non existent. Motion rules and motion zones (on the trim2) are great. Really like being able to see videos of family members coming and going.TimR42
Developer Response
Hi Tim, We have been working hard on the new SkyBell app implementing new features such as the Motion Zones you mentioned! We are happy they are meeting your expectations! That said, if you never need help we are here for you! Check out more information at https://support.skybell.com. Thanks!So much better
I have been a SkyBell user for years and this latest version is so much better. I’m happy to report that the false alerts have been significantly reduced! I love being able to change the colors on the button.CharlotteWilbur
Developer Response
Hello, Thank you for the feedback! We've been working hard and are extremely proud of our new SkyBell App! If you ever need help with the new features, please feel free to reach out to our support team! You can email us at support@skybell.com, or call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). We are here to help!Non-Functional
It works great until the “connect to the internet” screen, then it’s the endless wheel of death. At least the SkybellHD app would find my home wifi, and then tell me the wrong password was entered… repeatedly. Skybell is a joke, not funny. Looks like I have to buy an Arlo or a Ring, I know their apps work.Show lessDonsStar
Developer Response
Hi, thank you for the feedback. Since the app is in beta and requires a firmware update for the SkyBell to work with the app, we want to dive in and learn more as to why you are getting stuck on the "Connect to the Internet" screen. Please call us at 888-423-9194, Mon-Fri 6am to 5pm (Pacific) and Saturdays from 9am - 1pm (Pacific). Also, please refer to this feedback too! Thank you and talk to you soon!
