Lopay User Reviews

LOPAY LTD

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They don’t know what they are doing. Froze my account

I verified my account with identification and the basic stuff after a week on a Saturday they froze my account for no reason.
“Suspicious activity”.
To add insult to injury not only did they freeze it midday on a Saturday my busiest time.
Their support is not open over the weekend.
I then contacted them to give them a second chance and get it working again.
They then wanted some ridiculous things to verify again.
I have been in business for 10 years and never heard of any of this.

Business license.

Proof of my internet presence

A bank statement but they are sending the money to the same business account. That I signed up with.

Customer invoices

Supplier invoices.

Who do they think they are. HMRC!

Square, izettle, sum up have never asked for any of this. I Have used square for 8 years.

Bye Lopay. Terrible service, terrible app.

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Mrrich187

2 months ago

Cheaper transaction fees and rewards

Lopay is far best card reader company for me being self employed. Not only you have 0.79% far cheaper than other providers and there is no monthly subscription. Lopay offer a lot more reward for users with free processing fess. The only issue I have had is when the Lopay app had technical difficulties and the Lopay team didn’t communicate this

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Green Fingered Adam

2 months ago

Response from developer

Thank you for your review and great to hear you're making the most of our free-processing rewards to reduce your fees even further :) We're sorry to hear there were technical issues and that there weren't enough comms though, we will take this feedback on board as we are continuously working to improve.

The best

I’ve been using LOPAY now for months everything is so straight forward and easy to use I’m so glad to have found this company 5 stars all the way fully recommend using them

Prestige Chauffeur

2 months ago

Great Service

My business has benefited greatly with the introduction of Lopay. The fast cost efficient service has been a great introduction to our platform and I would highly recommend Lopay to any business.

macca lad

2 months ago

So easy to use

I downloaded Lopay after Simon Howell introduced this payment method to me, so I could take payments for a holiday let, my customer base has increased massively now I can take credit card payments as well as debit cards, I can send receipts on payment for peace of mind for guests
The app is very easy to use with a one click payment link that can be sent via text, mail and even WhatsApp!
Added bonus is the free transactions when signing up 😉

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Danielle_ladram

2 months ago

Lopay for my football club

We switched from sumup to Lopay and never looked back. We have a number of teams that use the account all with there own log in so I can see which team does which. I can sell refreshments collect late subs or finds. Can’t recommend enough

Howell15

2 months ago

Card reader is the worst

Not enjoying my Lopay app. As a taxi driver I am reliant on my card reader. I had a problem on the weekend with the reader disconnecting and there was no help for over an hour and today it’s telling me to update my reader with no instructions on how to do an update. Customer service has told me delete the app and reinstall it. A lot messing around and time consuming for someone who isn’t tech savvy.

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glynn32

6 months ago

Response from developer

We're really sorry to hear you had an issue with your bluetooth card reader and it took an hour to resolve. Currently we have light support at weekends but we are working to extend this to full support soon - both calls and emails/in-app chat.

Would this work on a Samsung phone?

Thank you to whoever created this app, would this work on a S24 ultra? Aka could you take payments on it? it’s so nice to get my money instantly, the fees are fine in my opinion, I can now go to work and earn money and not have to wait days to get it!

Pgn96

8 months ago

Response from developer

Thank you for your kind words! Yes, you can certainly use the Lopay app on your S24 Ultra, just head to the PlayStore to download it there. If we can help further do email us at support@lopay.com.

Apple CarPlay

Hi lopay love the app and the process one of the first users for the credit card process for my business very handy can you add the Apple CarPlay app this would very handy specially when you business is on the move all the time

Kamel black cab

10 months ago

Response from developer

Sorry for the delay in responding to your review; this is due to the festive period. We understand your support query has been resolved. Thanks for using Lopay.

Lopay

Since the last card reader upgrade it doesn’t automatically switch off when you disconnect Also doesn’t keep you logged in and continuously looking for face recognition login or to enter a password which is frustrating

Alba735