Wagoneer User Reviews

Wagoneer

FCA US LLC

Lifestyle

Productivity

Reviews Summary

Positive highlights

🔒

This app hasRemote (un)lock

🚗

This app hasConvenient vehicle monitoring

🤖

This app hasUser-friendly app

Negative highlights

❌

This app hasInconsistent remote start functionality

⚠️

This app hasFrequent app crashes and errors

🔍

This app hasInaccurate vehicle information (mileage, fuel level, etc.)

🕰️

This app hasDelayed or non-existent app updates

🤔

This app hasLack of key features (lock/unlock status, temperature control, etc.)

💰

This app hasPaid subscription required for basic functionality

🔧

This app hasPoor customer support and troubleshooting

Top reviews

Most RecentHighest RatedLowest Rated

Grand Wagoneer

When I got my GW I immediately downloaded the app so I could start it with out having to use the key remote. But after a while it stop working. I went to the dealership and the manger told me to delete the app and re install it. But once I did that the option to turn on my GW did not appear anymore along with other features. The app is pretty much useless for me now.

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Montse_montse

2 years ago

Response from developer

Greetings, your sentiments are completely understandable. Our team would like to look into this matter further on our end. When you have a moment, please send us an email to socialmedia.uconnect@fcagroup.com. Within this email, please include your VIN and the type of mobile device you are using along with its operating system. ~Rob

Concerned

I’m loving my Grand Wagoneer it’s got Moxie. But I’m very concerned because of all the problems that I’ve been hearing and reading about. Which I thought maybe myth until yesterday. I got a notification that my Battery was below the required charging voltage requirement. A lot of the problems I’ve read about seems to have something to do with Uconnect. The reason I’m saying this is because it was a week before I activated Uconnect. There were no problems until I activated services a day ago. I was going to go with the Lincoln Navigator I hope I did not make a mistake as I’ve never had any trouble with any of my Jeeps.

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Mick Moose 980

2 years ago

Response from developer

Hello Mick, thanks for bringing this to our attention. We are so glad to hear you are enjoying your Grand Wagoneer! Please know that the battery notification concern has been resolved and no further action is needed from you. We thank you for being a loyal customer. You can also contact us via email at socialmedia.uconnect@fcagroup.com if you have any concerns or suggestions. ~Rob

Works some of the time.

The engine start works but the unlock doesn’t.

Brnko05

2 years ago

Service

Don’t believe this. Making an appointment is ridiculous, if you can even get one without waiting weeks. But I shouldn’t be so crass, it already has 251 miles on it

Immediate issues

2 years ago

Great car.

Mason was great to deal with and we love our new Grand Wagoner!

Jim&Teresa

2 years ago

Good overall. Some rough edges.

As there is no straightforward way to communicate with the developers of this app I will just leave this here:

Overall the app is nice and helpful and gives good information and has decent functionality. However the requirement to enter the security pin constantly is incredibly annoying. What is worse is that the function to enable Face ID (rather than using the security pin) does not persist. Every time this is enabled, by me or my wife, it is reset at some point in the future.

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Christopher Olson

2 years ago

Response from developer

Hi, we regret to hear that you are experiencing this concern with your Face ID! Our team would like the opportunity to take a look into your situation. To do so, please send an email to socialmedia.uconnect@fcagroup.com. From here, we will be able to assist you further. ~Rob

Face ID Issues

Every other day I have to enable Face ID because for some reason, it just disables itself. Also, having an app support option would make sense.

alanberry7

2 years ago

App always needs updates before can use

Every time I try to use the app to start the vehicle I must 1st update the app then redo all the log in info. By the time I get this done I’ll be at my vehicle or close enough the remote works.
It would be nice if there was consistency to sp work and notifications when the Spp needs updates.

Upset app customer

2 years ago

Jeep Wagoneer

I love this car it truly meets our needs and expectations. Luxury at an affordable price.

7986449

2 years ago

Features don’t work

Downloaded the app on 2 different phones. All info like mileage and fuel level show to be correct, however remote start, door locks, etc doesn’t work on either phone. Pretty frustrating

Maginteractive