Sensa User Reviews

Mental Health Solutions UAB

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Does not respect laws for automatic renewal

Sensa made it difficult to avoid getting automatic renewal. Be careful to know how to unsubscribe before signing up.
They also did not follow local laws for auto renewal.

Shady business model

5 months ago

Terrible experience with Sensa

I am extremely disappointed with this app and its subscription practices. I signed up for a 6-month subscription, but I didn't want to continue using it. There was absolutely no warning or notification about the subscription being renewed.
When I realised my subscription had been renewed, I immediately asked for a refund, explaining that I no longer wanted to use the service. They flatly denied my request, citing a non-refund policy buried in their terms and conditions.
While this might be legal, it is highly unethical. This kind of behaviour shows a complete lack of respect for customers. I feel misled and taken advantage of. I would not recommend this app to anyone.

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Penny221

7 months ago

DO NOT BUY!!! STAY AWAY

This app is big scam.

The subscription did not show up in my apple subscription,

I thought I had cancelled it, only to debited straight to my bank account.

I got in touch with customer service, but they refused to refund.

N. Nala

7 months ago

Love it but one bug

Hi! I’ve been using this app for a while and love it. It’s become a healthy coping mechanism for me and every time I’m struggling, my first impulse now is to write it down in my mood journal. Also the whole design is very comforting. The only thing that annoys me at the moment is that the box to write my mood journal entry in does not expand when I keep writing so I basically have to type without seeing what I’m writing. This has only been a problem since the last update.

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Scorpius Watson

8 months ago

Poor business practices

Automatic renewal without notice every 6 months. Refusal to cancel when noticed onncredit card. Not sure why Apple keeps such a poor App in their store

Lou261211

8 months ago

Scammers with terrible costumer service

I fell for one of those ads like I always do. I signed up for the free trial, opened the app, realized it was nothing special and completely forgot about it. I got charged for 6 months, I didn’t even realize , whatever. I get charged again for the renewal and this time I do realize. I contact the costumer service explaining that I didn’t know I had this subscription, specially since it does appear on my subscriptions list, that I don’t use the app and that I would like a refund (the same day I was charged). What’s their response? They can’t refund me. That shows the little respect they have for people.

I don’t recommend this app and hope karma hits them xo

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gabbyalv

9 months ago

Don’t buy

This app doesn’t offer much. I don’t use it at all. Was quickly locked into an auto renewal subscription that I didn’t want and wasted hundreds of dollars that I couldn’t get a full refund for unfortunately

Nbvyt123

9 months ago

Response from developer

Hello, We're truly sorry to hear about your experience with our app and the frustration caused by the auto-renewal subscription. We apologize for any inconvenience this has caused. Your feedback is important to us, and we want to make things right. Please reach out to us at hello@sensa.health, and we'll do our best to assist you further. Your satisfaction is our priority, and we're here to help. Warm regards, Sensa Health Team

Do NOT BUY - Extremely basic and oversold

The application is very basic and you will find that past first few days of use when novelty wear off - that the function and capabilities are very basic and will not be sufficient for your needs.

Additionally the Company (from Lithuania) is refusing refunds based on their believe that it can charge 6 months up front and keep the money. Under EU consumer Law - you are entitled to 14 days cooling off period - even with digital content and services. ASK FOE REFUND AND QUOTE REGULATION.

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Jolauk

9 months ago

Response from developer

Dear Jolauk, We appreciate you sharing your experience with us. We understand your frustration and want to ensure that you receive the support you need. Regarding refunds, we apologize for any confusion or inconvenience caused. Please contact us at hello@sensa.health, and we'll be happy to assist you further. Your satisfaction is important to us, and we're here to help. Warm regards, Sensa Health Team

Stay away

It’s a app preys on people who are really struggling to concentrate and process information and then has a very unclear renewal process, it’s shameful. I notice all the other reviews are very similar and it states to contact there team, I have and no refund was issued I would do your self a favour and find someone that can really help not make you feel worse then you did in the first place for being mislead about a product that was meant to help.

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Karl 84 King

10 months ago

Response from developer

Dear Karl, We're truly sorry to hear about your experience and the frustration it has caused you. It deeply concerns us to learn that our app didn't meet your expectations, especially during a time when you were seeking support for concentration and processing challenges. Regarding the renewal process, we understand your concerns, and we want to clarify our policy. According to our terms of service, subscriptions are set to automatically renew to ensure uninterrupted service. However, we acknowledge that this process may not have been clearly communicated, and for that, we sincerely apologize. We want to assure you that our intention is always to support and assist our users, not to cause distress. We're committed to improving our communication and processes to ensure a better experience for everyone. Regarding your request for a refund, please know that we take refund requests seriously and handle them in accordance with our policy. If you believe you're entitled to a refund, please reach out to us at hello@sensa.health, and we'll do our best to assist you. Again, we apologize for any inconvenience or frustration you've experienced. Your feedback is invaluable to us, and we're here to help in any way we can.

BEWARE. VANPIRE APP that takes advantage of the vulnerable

I downloaded the app a while ago and didn’t keep up with it when my mental health took a slide. While I was low the app took auto payments that didn’t appear in Apple subscriptions. Way to make a mental health crisis worse by sucking money out of me while I’m vulnerable.

Triskit.mo

10 months ago

Response from developer

Hello, We're truly sorry to hear about your experience with our app during a challenging time. Your well-being is our top priority, and it deeply concerns us to hear that you felt unsupported during your mental health crisis. We understand how important transparency and trust are, especially in times of vulnerability. It's unacceptable that our billing process caused additional stress for you. We want to make things right and ensure you feel supported. Please reach out to us at hello@sensa.health so we can address your concerns and assist you further. Thank you for sharing your experience, and please know that we're here for you.