Sensa User Reviews

Mental Health Solutions UAB

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Stay far away!

Complete ripoff and shouldn’t even be listed in the App Store. They happily take your money and then shortly after the service stops delivering what they promised. As others have mentioned the automatic billing with NO renewal notices is a serious problem that seems designed in a way to take advantage of people with ADHD. In other reviews that they respond to they mention that you just need to send them an email for help. I did and the response I got was basically automated to say sorry but you’re out of luck and we will not help you. I am also going to file a dispute with our State Attorney General to get this foreign owned company on the legal radar and see if I can get some traction that way. So tired of these unregulated App Store companies ripping everyone off and I’m sure I can get them to look at Apple if nothing else.

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CJ44001

10 months ago

Response from developer

Hello, We're genuinely sorry for the frustration you've experienced with our app. Your feedback is crucial to us, and we're deeply concerned about any disappointment caused. We understand the concerns raised about our automatic billing system, and we apologize for any inconvenience it may have caused. Our aim is always to provide transparent subscription management options. Regarding your interaction with our customer support, we apologize if the response felt automated. We're committed to improving our communication and support processes to better assist our users. If there's anything specific we can do to address your situation or regain your trust, please reach out to us at hello@sensa.health. We're here to help in any way we can. Thank you for bringing this to our attention.

subscription refund warning

Warning: I used the app for a month, then Sensa auto-renewed after 12 months and despite me being an ina five user wouldn’t refund me due to terms. App is ok, refund policy is very bad.

WF-71

a year ago

Response from developer

Thank you for sharing your feedback and experience. We're sorry to hear about your concerns regarding the renewal and refund policy. We take such matters seriously and would like to look into this issue further to see how we can help. Could you please reach out to our support team at hello@sensa.health with your account details and a reference to this review? We are committed to providing the best possible service and would like the opportunity to address your concerns.

Walk the walk and give me my money back

I honestly can’t remember anything specific that could be improved about the app, since I didn’t find it helpful and stopped using it quickly after downloading. As a mom of three young children who lives with depression, anxiety, and sensory difficulties, I find it very disheartening and disappointing that an app claiming to want to help people with those issues would not be more up front about their renewal and billing practices. This app did not show up on my Apple subscriptions list, nor did I get any sort of reminder email or other notification that the fee was about to be charged. I have just looked at the reviews of Sensa in the Apple App Store, and it appears that this issue is far from uncommon. In top of all this, my family is currently experiencing some financial difficulty, and being able to receive a refund for this unhelpful app would have made a difference for us right now. I will not be recommending Sensa to my friends or family; in fact I will be actively speaking out against it due to these covert practices.

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JBartk

a year ago

Response from developer

First and foremost, we want to extend our sincerest apologies for the distress and inconvenience you've experienced with Sensa. We are genuinely sorry that our app did not meet your needs and that you were unaware of the renewal. We would like to look into your account details and see how we can rectify this situation, particularly given your current financial circumstances. Please reach out to us at hello@sensa.health with your account information and mention this review.

Really helpful!

This has helped me reflect a lot on what makes me truly happy. A lot of information I already know of, but it's a great reminder. I look forward to the weeks to come!

세빙아

a year ago

Response from developer

Thank you so much for your kind words! We're thrilled to hear that our app has been a valuable tool for your self-reflection and happiness. It's great to know that the information we provide serves as a helpful reminder for you. We look forward to continuing to support you in the weeks ahead. Your journey to happiness is important to us!

Disappointing Experience with Auto-Renewal Policy

I recently had a very frustrating experience with Sensa Heath. Despite its potential as a useful tool, the app’s auto-renewal policy and customer service response left much to be desired. My subscription was auto-renewed without any prior notification, which I found to be quite unreasonable, especially since I hadn’t used the app for over a year.

When I reached out to cancel and request a refund, the process was unnecessarily lengthy and required multiple emails. It was only after referencing consumer law and threatening to escalate the matter that I was finally issued a refund. The whole ordeal was time-consuming and disappointing.

For a company that prides itself on Health and Stress Management, the lack of transparent communication and customer-centric approach was surprising. While I acknowledge that they did issue a refund eventually, the experience leading up to it was far from satisfactory.

Unfortunately, due to this experience, I cannot recommend Sensa Health or parent company Kilo Health. There are other apps available that provide similar services with more transparent policies and better customer support.

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Rockyhampson

a year ago

Response from developer

We sincerely apologize for the frustration and inconvenience you experienced with our auto-renewal policy and customer service. Your feedback is crucial for us to improve our processes and communication. We are committed to transparency and customer satisfaction, and we regret that your experience did not reflect these values. If there's anything more we can do to assist you, please don't hesitate to reach out to us at hello@sensa.health. We're here to help and learn from your experience to better serve our users.

Thought my cancellation had gone through but..

I signed up in good faith with the belief that the app and program would be helpful only to discover it’s not the way it’s described in the hype. I thought I had gone through the correct steps to cancel through the app and email only to have an additional fee removed without warning or update. This app makes itself out to be something different from others when it is reusing a lot of the same material you can find for free and in a better presentation. Think twice unless you have money to burn on something that will not make any difference in your life.

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toobusy

a year ago

Response from developer

We're sorry to hear that your experience with Sensa did not meet your expectations. We understand the importance of clear communication and value for our users, and we apologize if we fell short in these areas. Please contact us at hello@sensa.health with your account details so we can review your cancellation process and address the concerns about the fee. We're committed to making things right and value your feedback to improve our service.

Shameful

I signed up but didn’t find the app particularly useful. I asked to cancel and never received confirmation. I then had £51 taken from my account without my permission as part of an opaque renewal system. I asked for this back and for my account to be cancelled and was refused. Honestly, stay far away from these people

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Angry customer1000000

a year ago

Response from developer

Please reach out to us again at hello@sensa.health with your Sensa account details and a reference to this review. We are committed to looking into this issue thoroughly and helping you resolve it to your satisfaction. We apologize for any inconvenience caused and look forward to the opportunity to assist you.

ADHDers beware!

This auto subscription does NOT show up on your App Store page of subscriptions so if you’re like me with adhd and you don’t have something written to remind you, you will continue paying for a subscription until you notice it one day on your bills. When you contact the company you’ll be told you have to cancel 48hours before the billing is to take place in order to get a refund so even though I used this all of one maybe 2 days, I’ve ended up paying almost $180 and can’t get my most recent payment refunded. I had JUST checked the subscriptions in my Apple Store and thought I was good. Also no emails to remind me a payment was coming. THIS ONE HIDES! If you join make sure to put a calendar alert on your phone to remind you to cancel if you end up not using it!!!!

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Krhalsey

a year ago

Response from developer

We're sorry to hear about the difficulties you've experienced with our subscription process, particularly in relation to the visibility of the subscription on the App Store. We understand how important clear communication and reminders are, especially for our users with ADHD. Please know that we are taking your feedback seriously as we continually strive to improve our user experience. If you haven't done so already, we invite you to reach out to us at hello@sensa.health with your account details so we can look into your case more closely and discuss possible solutions. Your satisfaction and understanding are very important to us.

DO NOT BUY

You already have a reminder/clock app on your phone and a notes app. That’s essentially all this is and yet they charge extortionate prices. It is not useful. They also do not send notifications before your next renewal is taken out and will refuse to refund you even if you ask them politely on the day it was taken out. All in all, I find it incredibly unethical that they’ve marketed this as being a robust application full of resources and methods to help people with a slew of mental health issues. There are 9 guided meditations (longest is 13 mins) and some text recommendations for grounding techniques such as focusing on what you can see, smell, touch etc. This collection of material is not robust enough to actually help with mental health problems in any lasting way. I would expect this amount of content on a free version. It’s so basic and limited that one blog could cover everything. Incredibly disappointing and an absolute waste of money. Spend less on your marketing and more on your product, Sensa. It’s disgraceful to charge so much for this.

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Cass______

a year ago

No free trial, company has a no refund policy

Aggressive and unethical marketing Expensive The functions of the app are very low value 25% of App Store reviews are 1 star Their Facebook page has been blocked due to all the poor reviews

Jsto7380

a year ago

Response from developer

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with Sensa has not been positive, and we are concerned about your perception of our marketing practices and the value of our app. We strive to maintain ethical marketing and provide high-quality functions that genuinely help our users. Your comments regarding the App Store reviews and our Facebook page are alarming to us, and we would like to understand more about your specific concerns and experiences. Could you please reach out to us at hello@sensa.health with more details and a reference to this review? We are committed to continuous improvement and value honest feedback from our users. We hope to address your concerns and take steps to ensure a better experience for all our users.