Sensa User Reviews

Mental Health Solutions UAB

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Diagnosed ADHD - not a good app IMO

I tried. I even went for 3-month subscription because it can take me a while to get onboard with change. I didn’t like the app. It didn’t feel intuitive. There was too much to do to get things going.

I emailed customer service to cancel my subscription and asked if there was any chance of a refund as I hadn’t really used it - I presumed (rightly or wrongly) that they can see usage/activity to some extent.

Not a chance, not even a partial refund. Didn’t meet T&Cs for refund so “no, sorry, bye”.

I would steer WELL CLEAR unless you truly know that you will make the time to set everything up so that it can take over, or you are wasting your money.

Trial period isn’t long enough to accommodate ADHD procrastination. Which kind of defeats the whole point of an app that is supposed to help neurodivergent individuals…

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Ishbel

a year ago

Response from developer

We're truly sorry to hear about your dissatisfaction with our app and the challenges you faced in using it. We understand that everyone has different needs and preferences, and it seems we missed the mark in making our app intuitive and user-friendly for you. Regarding your experience with our customer service and your request for a refund, we would like to review this matter more closely to see how we can better assist you. Please reach out to us again at hello@sensa.health with a reference to this review and your account details. We take your feedback seriously and are committed to improving our services, especially for neurodivergent individuals.

Rip off

This app cost $80 a quarter!!! So expensive for the limited tools it offers. It also doesn’t have clear ways to cancel the app and you have to email them to request changes. I personally am sick of being coerced into paying for ongoing subscriptions because cancellation is hidden and not easily resolved.

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Danjiwi

a year ago

Response from developer

We're truly sorry to hear about your concerns regarding the cost and the cancellation process of our app. We understand that clarity and ease in managing subscriptions are crucial, and it's disappointing to know that your experience fell short of these expectations. We'd like to address your concerns directly and assist you with any subscription or cancellation issues. Please reach out to us at hello@sensa.health with your account details. We are committed to providing a straightforward and transparent service and will do our best to resolve any issues promptly.

Not a good app for ADHD

This app is pure marketing propaganda, it does not help with Your ADHD all they do is billing you without knowing and refuse to refund your subscription. This app is a scam in it self .

Nyntxxxx

a year ago

Response from developer

We're very concerned to hear about your experience and the impression that our app is not meeting your needs, particularly in terms of support for ADHD. At Sensa, our goal is to provide genuine help and a positive experience, and it's disheartening to hear that you feel otherwise. Regarding the billing issues and your concerns about refunds, we want to ensure that everything is handled transparently and fairly. We take these matters seriously and would like to investigate your case further to provide a proper resolution. Please contact us at hello@sensa.health with your account details and a reference to this review. We're committed to addressing your concerns and clarifying any misunderstanding regarding our billing process and the app's purpose.

Poor communication on auto subscriptions

No understanding for individuals with mental health issues to assist if this app doesn’t work for you. Auto subscriptions poorly communicated and refunds are not possible even if the app was only used less than a dozen times.

lolkass123456

a year ago

Response from developer

We sincerely apologize if your experience with our app didn't meet your expectations. At Sensa, we are deeply committed to supporting individuals with mental health challenges, and we understand that each person's journey is unique. We want to look into this matter immediately and find a resolution that works for you. Please reach out to us at hello@sensa.health with your Sensa account details and a reference to this review. Your feedback is crucial, and we are here to listen and assist in every way we can.

Think carefully before downloading this app

It may be useful for some people with ADHD , more likely you will use it for a week , forget to cancel and then be charged ongoing subscription fee. If the app actually helped improve Adhd planning and prioritising you wouldn’t forget !

cori1970

a year ago

Response from developer

Dear Cori, we're sorry to hear about your experience. We'd love the opportunity to address your concerns and assist with your subscription. Please contact us at hello@sensa.health – we're here to help!

Don’t

I’ve never encountered a product so void of value and yet so overpriced

Sunshine2206

a year ago

Response from developer

We're truly sorry to hear that you feel this way about Sensa. We genuinely care about the experience of our users and aim to provide value. Please reach out to us directly at hello@sensa.health so we can better understand your concerns and assist you. Your feedback is crucial for our continuous improvement.

Starts my morning

Helps me focus and get me going for the day. I am not a morning person, naturally. It eases me in to the day.

LSS53

a year ago

Response from developer

Thank you so much for sharing your experience! We're thrilled to hear that Sensa has been a helpful companion in easing you into your day, especially as mornings can be challenging. It's wonderful to know we're making a difference in your daily routine. Keep shining, and thank you for being a valued part of our community!

I struggle to remember to use it each day

I think it starts slowly but probably for a reason. I haven’t yet remembered to go on daily unless I see it on my notifications lol which I set. I have not seen results yet in my organization of thought and activities which is why I committed to 3 months without the free week so I can decide then if it has helped. I have ADD and am easily distracted. Was easier to deal with pre COVID but since have struggled … 🤞

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Amy Carolyn

a year ago

Response from developer

Dear Amy, thank you for sharing your feedback with us. We understand that everyone's journey is unique, especially when adjusting to new tools and routines. Please know that our team is here to support you throughout your experience. If you ever need assistance or have questions, don't hesitate to reach out to us at hello@sensa.health. We're rooting for you and hope Sensa will become a valuable asset in your journey. 🌟

Shady. Auto renew nightmare

Be very very careful giving this app your payment information.

After the app turned out to be useless (I agree it’s just a data collection company), I was shocked to get a $60 renewal a few months later. No warning, and they refused to refund anything until I threatened to challenge the charge. I ended up getting half back.

There are dozens of better apps out there, and many that offer the human element that any responsible mental health app should have.

Not impressed

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dvgrrl-5

a year ago

Response from developer

Hello, Thank you for sharing your experience with us, and we're truly sorry for the inconvenience you've faced. We understand your frustration, and we would like to assist you further. To provide you with the necessary support, we kindly request you to email us at hello@sensa.health with your specific concerns, and we'll do our best to address them. Your feedback is important, and we appreciate your understanding. Warm regards, Sensa Health Team

Scam.

The app itself is pretty much useless in all that it claims to be. I stopped using, cancelled and deleted the app after a few weeks of having it. Then suddenly got a charge from them a year later claiming I had a recurring subscription. Didn’t even remember the darn app, had to google it! I assured them that I didn’t, I haven’t even had this app on my phone in a year and I check my purchases and subscriptions regularly to make sure I’m not paying for anything that I shouldn’t be. Apparently their app is not through the App Store or associated with your Apple ID?!? How does that even work?? They won’t offer refunds even though i know I stopped the subscription and the app has been deleted and unused for a year. And this is a MENTAL HEALTH app?!? Absolute scammers.

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ShaySays18