An app that is supposed to help takes advantage and steals from you.
I do not even remember signing up for it. I did not notice I had previously had two payments taken out or any notification as I have never used the app or it’s content. It’s not even on my phone.
I did notice the 3rd payment go out as I am pretty broke right now and don’t have enough money to pay for food and bills. As soon as I seen it I emailed and was told boo hoo tough luck your not getting a refund.
Seem like an app that is supposed to help people is just scamming them out of money and even then does not give the right support to people in need. Stay away.
Response from developer
Hello Rachael, We apologize for the inconvenience you've experienced, and we understand your frustration. It seems there may have been some misunderstanding during the sign-up process. When you provided your email address, it might have resulted in the subscription. The charges continue until the user cancels the subscription. We're genuinely sorry for any confusion or frustration this has caused. We're here to help and are more than willing to assist you. If you would like to discuss the issue further or need any support, please don't hesitate to contact us at hello@joggo.run, and our team will do their best to resolve the situation. Thank you for your understanding. Best regards, Sensa Health Team
Useless and seems predatory
This is just another tracking app that doesn’t actually provide anything remotely useful and was clearly designed by someone who does not have ADHD. Reminding someone to journal or meditate is completely useless and isn’t going to actually improve someone’s ADHD. They claim they have these unique proven methods of helping people and make you pay before even showing you what they provide. Plus they try to upsell you about $200 before you even see the app is next to empty. Don’t waste your time and money
Response from developer
We're truly sorry to hear that our app did not meet your expectations. At Sensa, we base our features on principles from Cognitive Behavioral Therapy (CBT) and other therapeutic modalities. However, we understand that not every approach suits everyone equally, especially given the varied nature of ADHD experiences. We aim to provide a holistic approach that helps many, but we acknowledge that there's no one-size-fits-all solution. We deeply apologize for any frustration caused, and we'd like to assist you further. Please reach out to us at hello@sensa.health so we can help address any concerns directly. Your feedback is valuable and will help us improve our services. Thank you for taking the time to share your thoughts.
Predatory and unclear cancellation policy
Response from developer
We're genuinely sorry to hear about your experience, and we deeply regret any inconvenience this has caused. Please reach out to us at hello@sensa.health with your Sensa account details and reference to this review. We want to investigate your concern and work towards a solution. Our aim is to be helpful and transparent, and your feedback is crucial in helping us achieve that.
Not Great
The first thing you’re supposed to do when you log in is track your feelings. It’s so important you must do it before you can see the other content. However, they give you a VERY small list of feelings to choose from. I haven’t seen mine there. Four different days, feeling 4 different things.
(I can track that because I’m disappointed. But I can’t track despondent, overwhelmed, vulnerable, withdrawn, insecure, anxious, respected, peaceful, proud, optimistic, Playful, sensitive, hesitant, concerned, suspicious etc)
I purchased the 3 month subscription, so if this changes with the 3 months, I’ll come back to update my review.
Developers: May I suggest that you look at a feelings wheel and add all options. I would also like to suggest that you allow people to put in their own category. I picked those most of those words off of a feeling wheel. However, despondency was not listed there, neither is concerned. Neither is prayerful.
It would be great to add our personal category if we can’t find our feeling on (a more expanded) list.
Response from developer
Thank you so much for your detailed feedback. We genuinely appreciate your suggestions and understand the importance of capturing a wide range of emotions, especially in the context of self-awareness and personal growth. It's essential for our users to feel seen and understood when they're logging their feelings. We're actively working on improving and expanding our mood logging feature, and your input about including a more comprehensive list from feelings wheels and allowing personalized emotion entries is invaluable. We'll take these suggestions to heart as we continue to enhance our platform. We hope that as we make these updates, you'll find more value in our app. Once again, thank you for taking the time to share your thoughts and suggestions. Your insights are pivotal in helping us make Sensa a better experience for everyone.
Useless and seems predatory
So so
Response from developer
Dear Joseph, thank you for sharing your feedback with us. We deeply apologize for any confusion or inconvenience regarding the payment process. To help resolve this, could you kindly reach out to us directly at hello@sensa.health with your Sensa account details and a reference to your review? We're committed to ensuring your concerns are addressed.
ZERO Stars for this company for $60 incorrect charge and refusal to refund
When I check my email that day I saw a notification that I upgraded to pay for 3 months which I did not want as described above. I contacted them immediately. The first agent said they cancelled my subscription going forward and that “please note I was notified about the renewal” which is incorrect since I’d just signed up. I pursued a refund and was told by a second agent that they would refund me partially out of courtesy because they don’t give refunds per their terms and conditions. I will be reporting them to my credit card company.
Response from developer
Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. We understand the frustration, and we're committed to improving based on your feedback. Please reach out to us directly at hello@sensa.health with your Sensa account details and reference to this review. We'd like to investigate this matter further and ensure that you're taken care of. Your trust is important to us, and we appreciate your patience as we work towards resolving this.
I really enjoyed and learnt some habits
Response from developer
Dear Demi, thank you for your feedback. We understand your concerns about the cost. We're committed to providing high-quality content and features to support our users' mental health. We'll continue to explore ways to make Sensa accessible to everyone. Your feedback is invaluable to us.
Never used but had to pay $79
Response from developer
We're truly sorry to hear about the confusion and inconvenience you experienced during the sign-up process. We are here to help and want to ensure you have a positive experience with Sensa. Could you please reach out to us once more at hello@sensa.health with your Sensa account details and a reference to this review? We would very much like to look into your situation personally and work on finding a possible solution.
Scammy
Response from developer
We are really sorry to hear about your frustrating experience. It is certainly not our intention to make anyone feel misled. We understand the gravity of the situation and we would like to ensure that this gets resolved for you. Could you please reach out to us directly at hello@sensa.health with your Sensa account details and a reference to this review? This will allow us to look into the specific details of your case and work on a solution swiftly.
