Works great for tracking filter status and hydration
Like others - app issues and no way to get help. Your answer to send an email is frustrating. You could offer a couple of suggestions on this feed so others might solve the issues while waiting days to get a response to email inquiries.
My issue - it says no connection. Offline. Need an update. Tried the update multiple times but nothing works. Deleted app and reinstalled. Same problem. Please get better customer support. Thank you.
Developer Response
We're sorry to hear this! It looks like the support team has been in touch and we hope to have you drinking brilliantly in no time!My two issues are the app still thinks my filter is 3 days old after over a month of being installed so no way to tell when to put a new one on
2nd would love if this app was on android
It only connects if the phone is right next to the pitcher and although one reviewer says it will store the last update it does not. According to the app, no one in the house has had one drop of water in one month
The app only works if you’re standing right next to the pitcher. If I’m next to the pitcher I can see the status light on the pitcher and know if the battery is charged or if the filter needs replacement. What’s the point of the app? UPDATE-looks like the app automatically updates status when your phone is close to the pitcher but when you are away from it you can view the last updated state.
You think at this price point the product designers would have been more thoughtful.
Flaw 1: the app only works if you’re within an couple feet of the pitcher. That means if you ever want to check out your stats you have to walk to your refrigerator, wait for the pitcher to go online and then load data onto the app.
Flaw 2: the pitcher itself is okay, but the there is a flap top that isn’t removable. That means, when you fill it up with water you’re going to be spilling water onto the flap and into the top compartment to be filtered. Who came up with this idea? Brita’s design of a removable top where the water wouldn’t touch the outside of the pitcher is 1000% better. Just seems more sanitary.
Overall, pretty disappointed in this product and app. It was a good effort but maybe next time work with actually PD’s that actually know what the customers would want. Seems so intuitive. . .
Developer Response
Thanks for your review! We are sorry to hear that you're disappointed and would love to help. The app should connect if you are in the same vicinity as your pitcher, however, various materials can cause interference, such as a stainless steel refrigerator, for example. We have also passed your feedback on to the Products Team regarding the pitcher lid.The pitcher works wonders, the water that comes out of it tastes great and the purifying process is as satisfying as ever, every time.
The only issue I have is with the app and the auto clean setting. It keeps turning itself on, no matter how many times I turn it off and make sure it’s off.
I think any water I leave in it overnight will be fine and anytime I add more it’ll purify it all anyways, so I would prefer if this function was off to increase battery life on the wand. Please fix this issue, some way, some how. Thank you.
Developer Response
Thanks for the review, we're happy to hear that you're enjoying the pitcher! The self-cleaning function can be turned off through the app, however, this will expire after 24 hours and enable self-cleaning again. Our developers are aware of your helpful feedback and we'll keep this in mind for future releases. This app is useless
Just got my new pitcher and have the app. Worked flawlessly! Great! Very satisfied with both.
I already loved my LARQ Pitcher and this app is an added bonus! The app is well designed and aesthetically pleasing to use. I love that I can see the battery life, filter life and it’s awesome to see how much water the pitcher is filtering. Great job, LARQ!
Developer Response
We're glad to hear that you are enjoying the app!
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