Session disrupted by upsell window
My therapist pays something like $30/month for the ability to be able to control EMDR sessions over the Internet. I'm using the free App on my Mac to connect to a session controlled by my therapist. I'm using Nintendo Joycon for their vibration feedback.
My session keeps getting interrupted when the controllers stop vibrating. It took me a while to figure out why, but now I know that it happens if I accidentally click a button on one of the diamond pads. When I do, the App pops up a window that is trying to upsell me on a subscription that I have no need for (because my therapist is already paying) and when that happens, it stops driving the controllers.
This app seems well thought through, otherwise, but this thoughtless monetization play severly undermines the value proposition for paying customers and their clients.
App doesn’t work without internet
Response from developer
Thank you for your feedback. We added background playback options in version 1.8.3 and 1.8.4, so you can simply update to enable background playback for active sessions. On a side note, we still have a lot of related functionality planned, so if you’d like to have some input, please get in touch via emdr@appsfortheliving.com. Edit: regarding your updated review - did you perhaps redownload the app, so that it simply needed to revalidate your purchase (for which it requires an internet connection)? If not, let's solve it! Please let us know via emdr@appsfortheliving.com which type of device you're using.